4900 Edwin Lewis Drive, Addison, TX 75001, United States of America
#11 of 22 hotels in Addison
Guests' ChoiceBased on 303 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
8.6
Facilities
7.7
Staff
8.2
Value for money
7.8
Free Wifi
8.0
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End of dialog contentReviewed: June 5, 2024
Malone
United States of AmericaI didn't like that I went to wash clothes and sent my son to get coins and the lady told him it was a cashless business. So I scanned the washing machine and started my clothes. They have a laundry dispenser so I ran to my car and thankfully dug out a dollar in quarters to get some soap and what ya know it took my quarters (don't have it in the facility if it isn't going to work) so then I had to rush to the dollar general to buy soap and by the time I got back I had to restart my clothes. So 4.50 spent on washing and 2.00 to dry them.(Which isn't bad, but when you don't live in Dallas it's a pain to drive there) I didn't like that I called down to the front desk and asked for sheets to the pull out couch bed and NEVER received them so I had to take sheets off my bed to lay down on it so my son wouldn't be just on the mattress. I didn't like the hair in the bottom of my shower but easily washed it out. Lastly I didn't like the lady at the front desk attitude. Seen like she didn't want to be there. I had to call and reschedule my check in time and she seemed really annoyed and it was also a hassle to get anyone on the phone as well.
The rooms were huge and fairly clean. The showers were nice and they had a pretty large breakfast.
Stayed in June 2024
Reviewed: May 27, 2024
Steve
United States of AmericaNot a real balcony and no elevator and the front lady that checked us in was real snotty. Won't be staying here again.
It's a nice little apartment and the location is good
Stayed in May 2024
Reviewed: May 24, 2024
Steven
United States of AmericaDated and thin walls and ceiling.
Location, price, size
Stayed in May 2024
Reviewed: May 20, 2024
Shandreka
United States of AmericaService and professional support when dealing with customers.
Upon check in the night clerk was very rude and dismissive. A group of us traveled there for a basketball tournament. We all reserved a 2br suite (1 king and 2 Queens beds). Unfortunately, I was the only one to not receive what I requested and still paid the same price. The night clerk then told me if I could show her the email saying I had a King w/ 2 queens she would upgrade me. (Smh…upgrade me?! To something I already reserved and paid for..ok) So, I showed her my email saying I have 4 beds in my room. 1 king, 2 queens, and the pull out sofa bed. I also showed her the email of another parent traveling with me who booked the same room; saying the exact same thing and had the room we requested. That still wasn’t enough. After she told me it would be. Then next day I spoke with the assistant manager and she too was no help. Have her the same information and all she could say was it didn’t come in to us like that. So I had unfortunately we had to sleep very uncomfortable due to some technical errors. Then, with 6 people sleeping in 1 room for 4 days we needed towels. We are there for a basketball tournament so the boys will need to shower. They expected us to use the same towel more than once. They told us that they are an extend stay and not a normal hotel so they don’t provide towels on a daily basis. 😳 If we need clean towels we will have to wash towels and that’s they have a washer and dryer on site. I have never had issues with Hyatt before. I use them because when I book with them I know I’m getting quality and professionalism.
Stayed in May 2024
Reviewed: May 7, 2024
Susanne
SwedenThe breakfast - To few healthy choices. To much sugar and fat and on top of that served in or on plastic plates/mugs. The coffe was good though.
The location was great and the staff was very friendly and always there to help if needed. The bed was so cozy.
Stayed in April 2024
Reviewed: April 30, 2024
Temekia
United States of AmericaI didn't like that they charged for parking.
It was a nice hotel.
Stayed in April 2024
Reviewed: April 15, 2024
Oscar
United States of AmericaNO BALCONY it's advertised with a balcony! Truly disappointed because the stair rail is not a balcony! The only reason I reserved the hotel! False advertising! Absolutely NO BALCONY!
Cleanliness, location, quiet, and staff. Walking distance to the bars, restaurants, and the pool and jacuzzi.
Stayed in April 2024
Reviewed: April 8, 2024
Cesarsalazar
MexicoThe free breakfast is ok but could be improved to make for a perfect stay
This is a unassuming hotel that overdelivers in terms of comfort and friendliness
Stayed in April 2024
Reviewed: November 12, 2023
Efrat
United States of AmericaI could not open the windows in the room and I could here really load the guests outside. The kitchen is equipped as expected and the dish washer did not work.
The staff is very helpful and nice and the breakfast was nice
Stayed in November 2023
Reviewed: November 10, 2023
Johan
United States of AmericaThe absence of bars of soap!!
The spaciousness for the price & the automated shades.
Stayed in October 2023
Reviewed: October 13, 2023
Ebonie
United States of AmericaAll the breakfasts meat was pork
Location
Stayed in October 2023
Reviewed: October 10, 2023
Marty
United States of AmericaWrong room, not enough towels, I had to go to front desk and get supplies for room. No dish rag or washing liquid. Waited 3 days before room was serviced. I had to ask for that to get done. Special request was not even observed. Misrepresentation in ad online.
Facility and cleanliness
Stayed in October 2023
Reviewed: October 6, 2023
Jose
United States of AmericaCould have been a little less expensive.
The most important factor for e is customer service. The staff was extremely friendly and accommodating.
Stayed in October 2023
Reviewed: September 7, 2023
Vericia
United States of AmericaThey did not have the room that I reserved and I was not informed until I got there. It took them 6 hours to accommodate us to another room. Housekeeping was still cleaning our rooms at 9:00 pm and we should have checked in at 3:00.
The staff was apologetic about the rooms. I had reserved a 2 bedroom suite and was not informed until I got there that it was not available. They were able to give us two rooms that were close to each other, but we had to wait for them to be cleaned. When we finally was able to get in the rooms, they were clean and the beds were extremely comfortable. The breakfast was okay. I miss the cook to order omelet that was previously there.
Stayed in September 2023
Reviewed: September 7, 2023
Jane
United States of Americadated room people playing basketball after 10pm
location
Stayed in August 2023
Reviewed: May 2, 2023
Armando
United States of AmericaOur neighbors were really loud and were banging on the wall and screaming until 4 am it was a bridal shower im sure but they were annoying. Not many options for breakfast
The location was nice and the room was pretty amazing
Stayed in April 2023
Reviewed: April 15, 2023
Catherine
United States of AmericaRooms needed some maintenance
Breakfast
Stayed in April 2023
Reviewed: March 13, 2023
Shannon
United States of AmericaNo fans, I was supposed to have 2 queen size beds, and had a full size bed instead and wheelchair accessible shower . The ac didn't put out much air . And one of the check in ladies was kind of snotty
It was super cozy, home away from home. It was real clean and comfortable. Super relaxing environment
Stayed in March 2023
Reviewed: January 26, 2023
Val
United States of AmericaThere was an issue the the main suite toilet clogging up twice. Had to call on two different occasions to get maintenance to fix the issue. I would highly recommend that someone (maintenance) in particular is on duty 24-7. Thank God the toilet overflowed during business hours otherwise we would have to wait until the next morning for clean up.
Rooms were clean and enjoyed the full kitchen. We requested the first floor and was given what we asked for. I would defiantly recommend. Thank you
Stayed in January 2023
Reviewed: January 18, 2023
Janne
United States of AmericaThe carpet was stained, the room had a bad odor, the front door handle stuck, the outlet at the vanity didn’t work and the shower pressure was very low. And there is no elevator to carry luggage upstairs.
The grounds were nicely kept. The room was large with a full kitchen. The breakfast was good, other than the coffee.
Stayed in January 2023
Reviewed: December 31, 2022
Carolyn
USAOur first suite was on the third floor and they moved us to the second floor which was better since three in our group were over 70. It was hard on them. I forgot to request a first floor suite and that an elevator wasn't on the property. Otherwise it was a great stay.
Our suite was wonderful. It felt like home since we had a kitchen and living room. Not stuck in just a room.
Stayed in December 2022
Reviewed: December 20, 2022
Ana
MexicoThe waffle machine was broken.
It was all very comfy
Stayed in November 2022
Reviewed: November 13, 2022
Fash
United States of AmericaNo elevators. keys didn’t work.
I love the room. It was perfect for privacy.
Stayed in November 2022
Reviewed: November 6, 2022
Jugundi
United States of AmericaThe fact that the 3rd floor isn't handicap accessible...
The location & the size of my room...
Stayed in October 2022
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