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  5. Reviews of Extended Stay America Select Suites - Jacksonville Salisbury Rd Southpoint

Reviews of Extended Stay America Select Suites - Jacksonville Salisbury Rd Southpoint This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4693 Salisbury Road, Jacksonville, FL 32256, United States of America

#149 of 165 hotels in Jacksonville

Guests' Choice

Review Score

Based on 196 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    7.0

  • Facilities

    5.4

  • Staff

    6.6

  • Value for money

    5.7

  • Free WiFi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 14, 2024

    6.0
    Pleasant
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room smelled like smoke No trash can No remote😒(glad I brought my roku with me)

    Location Price

    Stayed in March 2024

  • Reviewed: December 31, 2023

    5.0
    It wasn’t clean
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It wasn’t clean at all and the carpets in the hallway and elevator looked like they hadn’t been vacuumed in weeks. The smell of marijuana was horrible throughout the building.

    It was in a nice neighborhood and had a spacious room

    Stayed in December 2023

  • Reviewed: November 17, 2023

    4.0
    Not the most pleasant!
    • Leisure trip
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t not get the room with the double beds that I had paid extra for. Then after I got into the correct room I was charged an up charge. I had go ask the clerk to remove the up charge from my card because I had already paid for the extra bed. The next day they turned around and charged my card again for the 3rd time. The room didn’t have a microwave after requesting for a microwave the staff gave me one that didn’t work. I asked for a manager, the clerk told me that I would receive a call that I never did.

    Stayed in November 2023

  • Reviewed: August 27, 2023

    4.0
    I wouldn’t stay here again if they gave us a free room.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Its was very dirty, there was trash in the hallways and laying around everywhere. The place had a very strong moldy odor. It was very disgusting. The carpets in the hallways had stains and spots on them of black mold. We didn’t even stay. it was so bad that after our concert we checked out and just left and drove the 5 hours home instead of staying there that night.

    The location was good.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    4.0
    Disappointing
    • Business trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It smelt bad and the phone didn’t work.

    It was clean

    Stayed in August 2023

  • Reviewed: August 10, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I tell you what breakfast was not bad for What Little it was. But very nutritional.. the location is pretty convenient for the highway being right there places to eat other hotels a couple restaurants Nice little Drive tapped off on its own spot of the vastness around it. I would do it again I am trying to right now I don't know how to check my phone LOL hopefully see you soon

    Stayed in June 2023

  • Reviewed: August 4, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Roaches in room crawling all on ceiling

    Price

    Stayed in July 2023

  • Reviewed: July 27, 2023

    6.0
    Disappointed trip
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room wasn't ready. I arrived late during the traffic, so didn't arrive to 5pm. She had to send a maid to clean a room. She told me it was a no pet no smoking room. But the carpet had stains from a pet and it was obvious that the roo. Was just cleaned, you could still smell the disinfected.

    When I arrived the person at check in was assisting someone. She was polite and courteous.

    Stayed in July 2023

  • Reviewed: July 16, 2023

    4.0
    Stayed here til my home got ready and it was the worst stay of my life.
    • Leisure trip
    • Couple
    • One Bedroom Suite with 1 Queen Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms were dirty had roaches no cook wear no plates cups spoons forks nothing. I had to which rooms like 5 times. The smell was horrible. You had prostitutes walking around people standing outside all types of night drunks walking around just bad overall..

    I loved the staff they tried making everything workout for me love them..

    Stayed in June 2023

  • Reviewed: May 20, 2023

    4.0
    probably my last stay…
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    old and needed repairs / bed was hard and worn down

    location

    Stayed in May 2023

  • Reviewed: March 29, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    All

    Stayed in March 2023

  • Reviewed: March 22, 2023

    6.0
    Will return
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff didn't let you extend my stay

    I like the new rooms

    Stayed in March 2023

  • Reviewed: March 20, 2023

    4.0
    it was my first and last time at this property.
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    it wasn’t clean, it had a bad odor, I didn’t receive the room I paid for and was never accommodated for it.

    it was close to the area I was visiting.

    Stayed in March 2023

  • Reviewed: February 5, 2023

    6.0
    The Stay Was Nice The Place Needs More Renovations especially the Carpet in the halls . The Smell Is Horrible and the Be
    • Leisure trip
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The Smell Is Horrible and Needs more renovations

    close to a lot of places we wanted to go

    Stayed in February 2023

  • Reviewed: November 2, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night

    they change our reservations, so the sent us to other hotel that didn't have the room that we reserve and had to paid extra. there was no lights in the parking it was to dark, an unfortunately our car got a punch tire

    Stayed in October 2022

  • Reviewed: October 24, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    room was big

    Stayed in October 2022

  • Reviewed: August 9, 2022

    4.0
    Disappointed
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Got there room was clean at check in, had a family of five could only get towels of 2 at a time. Said dishes were equipped with room was luck to get a couple of pans a a spoon to cook with. Not very clean either.

    Not much to say nice about the place

    Stayed in August 2022

  • Reviewed: April 9, 2022

    4.0
    Moldy leaking shower and limited items of food.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Not a lot of choices breakfast another extended stay America. The shower was leaking. There wasn't a shower head. It took several days for them to attach a shower head. Mold was developing in the shower.

    Stayed in April 2022

  • Reviewed: May 31, 2021

    5.0
    I will not go back there.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Could be a lot cleaner.

    There was no breakfast available. The location was good.

    Stayed in May 2021

  • Reviewed: May 27, 2021

    6.0
    It was very horrible.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It could have been a lot more professional and didn't have no supplies such as a iron,toothbrush etc.

    Horrible staff , didn't have a iron and the staff also didn't know how to talk to customers in the right manner.

    Stayed in May 2021

  • Reviewed: April 11, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Deluxe Studio with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My reservation was cancelled due to not having cleaning staff but I was not notified until I arrived to check in. Lucky one of the other Hotels in the area had availability for us to stay there.

    Stayed in April 2024

  • Reviewed: April 11, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    Reserved online prior to stay and when we arrived to check-in we were told that the rooms were sold out. We are from Georgia(over 3 hours away), so it was a headache trying to find somewhere else to stay. I don't understand how I could reserve a room and it not be availible at arrival!

    Stayed in April 2024

  • Reviewed: April 11, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Filthy and a lot of drug dealers that stay there for long periods of time

    Not much

    Stayed in February 2024

  • Reviewed: March 17, 2024

    1.0
    Shocking
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything

    They didn't have breakfast and the desk clerk wanted 100 CASH for the room deposit

    Stayed in February 2024

Showing 1 - 25

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