The one major disappointment was the bed....it was very uncomfortable, with noticeable dips and waves... and difficult to get a full night's sleep. In my opinion, the hotel needs to replace worn mattresses with newer, firmer ones, rather than just pile on mattress toppers to try to improve them.

The complimentary breakfast was great, the staff was very friendly and pleasant and the location was very convenient to major freeways and to local businesses and dining options. I would definitely consider staying here again.

Stayed in March 2024

My thermostat in my room constantly reset. It would constantly reset to 64 degrees. I would have to get up during the night to turn the heat back on, and at times during the day. This happened the whole time I was there. (I did not report this until I left, as I thought this was normal for this particular thermostat). But was very aggravating. Also it had a shower head, but never could find a way to turn it on, so had to use bath. Even pushing and pulling etc, never could find a button to shoot water to a shower.

The staff were outstanding.

Stayed in January 2024

Nothing

This is an older property that was completely remodeled in the early 2020s and looks brand new. It’s just off I-75 but there’s no road noise. Downtown Cleveland and Lee University are 10 minutes away. The free breakfast is consistently good. The staff is very nice and helpful, and i appreciated their help with tech issues.

Stayed in November 2023

Property did not justify the price.

Location

Stayed in October 2023

Elevator didn’t work

Stayed in September 2023

Location, clean, very comfortable beds and pillows.

Stayed in October 2023

A recliner in the room

Did not eat breakfast. Staff were awesome!

Stayed in September 2023

Elevator was broken, but things like that break. It wasn't a big deal for me to use the stairs.

Affordable and comfortable stay. Breakfast was very good and had good choices.

Stayed in September 2023

Broken elevator

Did not eat breakfast, location was great for the reason we were up that way.

Stayed in September 2023

my room smelled musty when I walked in. and i asked for my receipt to be emailed and im still waiting for it... otherwise everything was good.

breakfast was good. woman helping to serve was extremely helpful and sweet.

Stayed in September 2023

Elevator broken,small closet,breakfast not real good

Clean rooms,nice staff,great beds

Stayed in August 2023

The elevator being out of service was an immediate issue and it was not resolved during the week we stayed. I am disabled as was the lady that I reserved the other room for and we were unable to climb stairs. Luckily we were both given rooms on the bottom floor unlike originally planned. I would say that it was our luck that we had canceled our third room for a wheelchair-bound person because the property would not have been acceptable to her. The AC system was not efficient or capable of serving the entire room. The suite was like a sauna without venting for any comfort. The restroom was poorly designed, tight, and unventilated. The toilet was wedged between a wall and the tub with no room to sit properly and with no circulation vent, it allowed human stink to linger for everyone. Lack of privacy was also a factor as entry to the restroom had no door and the suite had to disturb the sleeping area to gain access. The hair dryer did not work but my girls brought their own to use. The doors drag the carpet and are hard to open & close which over time is going to ruin the carpet. It seemed like the flooring under the carpet was uneven which will cause issues for carpet replacement sooner than needed. At checkout, I was disturbed when my bill was overcharged by over $200. Initially, I was told that the tax rate had increased but I disproved that being the issue. We had to endure a long process of explaining and showing my confirmed booking before finally making some adjustments. There were two adults, a 17 & 16-year-old for the room that slept six and the website clearly states that children under 18 stay free with each adult. The manager did make an adjustment but I felt like this was not handled in the best way. In all my years of using Booking or similar services, this is the first time I have ever had problems with pricing being an issue.

The overall first impression was that we chose a decent location in a safe area near the college. Based on my travel experience, the value was a little bit overpriced, and with a week's stay, normally I would have received several perks and a substantial discount. The hotel was affordable and private but I did see other locations that I will keep my eyes on for our next visit in the future. Having a potential business in the area, I suspect that I might be in the area more often. The building was in good repair and had no unpleasant odor. The room seemed freshly remodeled and painted with lovely wall hangings. The beds were in good condition and the bedding spotless. The suite sofa-sleeper was adequate but not overall comfortable versus similar accommodations in the area. Considering that we were in town for a weeklong conference at Lee University, I was surprised at how few people stayed on this property. Because of the lack of being overly full, we had minimal noise during the night and felt comfortable getting rest without disruption. The only time we had to ask for the noise levels to be addressed, the staff took care of it without further issues. The policy of this hotel was that room services were provided every three days. For my family, I would say this was not exactly the best idea and felt like we needed to fend for ourselves by getting towels and toiletries often. The toilet paper quality was fine but the roll size was in question. My suggestion would be a different brand to provide a better value because, at home, my family would have used maybe 2 rolls at the same time we used 7 at the hotel because they were small.

Stayed in August 2023

Elevator out of order

Very clean. Convenient

Stayed in July 2023

One slightly rude employee when we first arrived apparently having a bad day. Elevator was not working had to walk up to flights of stairs with luggage.

Very clean and outside pool.

Stayed in July 2023

The bed was broken, on one side it sloped down to where you couldn't get comfortable

Stayed in July 2023

The elevator was broken and we were on the 2nd floor so we had to tote our bags up the stairs. Also the pool closed early at 9 so my kiddos didn't get to swim when we got back to the hotel.

The beds were comfortable and the breakfast was better than most hotels that I've been too.

Stayed in July 2023

Elevator out of service

Staff were very helpful and accommodating to our ball team.

Stayed in July 2023

After checking my card account I realized I was charged more than the Booking quote

Hotel was clean and comfortable. The EV charger was available and working. The breakfast was average.

Stayed in July 2023

It was quiet

Stayed in July 2023

We were given the wrong room key……the room was already occupied. A big mistake by the desk clerk.

Stayed in June 2023

Small dog fee of $25 is high. Pet restrictions seems excessive.

Good location. Breakfast was very good.

Stayed in June 2023

The a/c was noisy, toilet not anchored to the floor was wobbly, pool was closed yet full of water, check in was stated at 3, but wouldn’t let us check in at 2 even with the room being ready. Disappointed.

Breakfast ok, location convenient

Stayed in June 2023

That many 🐕 big dogs are in the hotel . In the halls. To close to breakfast area.

The friendly staff

Stayed in June 2023

the food.

Stayed in May 2023