1247 Westgate Drive, Kalamazoo, 49009, United States of America
#11 of 32 hotels in Kalamazoo
Guests' ChoiceBased on 208 hotel reviews
7.6Cleanliness
8.4
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.2
Value for money
7.6
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Caitlyne
United States of AmericaThe afternoon/early evening gal was terrible. She refused to do her job, was rude and dismissed us every time. She was shorter and a heavier set white lady I don't know her name but even the general manager made comments about trying to fire her. She was terrible.
Amy was phenomenal and made things so easy. So did the other day time desk lady I never caught her name but she handled things amazing
Stayed in May 2024
Reviewed: May 4, 2024
Catherine
United States of AmericaDisappointed this facility did not offer breakfast as most others do.
Stayed in May 2024
Reviewed: April 20, 2024
Blake
United States of AmericaPool was cold
Great location bar and restaurant available
Stayed in March 2024
Reviewed: April 8, 2024
Vandenberg
United States of AmericaNo dishes or utensils in the kitchenette Pool access door from outside did not have a functioning key fob Shower in pool area not working Shaving/hair in the tub . Very tiny but easily seen at close proximity
Salt water pool Snack bar Nice beds
Stayed in April 2024
Reviewed: April 3, 2024
Jeanne
United States of AmericaI was not happy we did not get our room till about 6pm and then when we did I went to the room and the keys did not work. My room was supposed to be a 2 queen suite but it was a king with a pull out bed. It did work out but with them being very short staffing was the issue. Also one of our families had booked rooms and got to the hotel and they couldn’t find their reservation which was very disappointing!!
I really liked that the rooms were so clean and they they actually cared.
Stayed in March 2024
Reviewed: February 13, 2024
Frank
United States of AmericaPool shut down and didn’t know when booking
Stayed in February 2024
Reviewed: February 10, 2024
Collin
United States of AmericaWhen my husband booked the room for us, he was told the breakfast was included. Not true. Also, my friend is an avid swimmer and we didn't know the pool was closed.
I thought the room and it's decor was very nice. My friend and I enjoyed the accommodations and we were safe at the location.
Stayed in January 2024
Reviewed: December 31, 2023
Confesor
United States of AmericaClean,spaces,comfortable stay.
Stayed in December 2023
Reviewed: October 19, 2023
Crystal
United States of AmericaToo cold in room Bathroom walls dirty
Modern decor Comfortable beds Plenty of seating and tables
Stayed in October 2023
Reviewed: August 15, 2023
Dorleeca
United States of AmericaStaff was excellent
Stayed in August 2023
Reviewed: July 2, 2023
Diana
United States of AmericaTowels were extremely scratchy. Some of the front desk people were amazing, good attitude. Others wouldn’t make eye contact as we left the building. We were there a week.
I liked the little bar and restaurant. Very convenient. Bar tenders were professional and friendly.
Stayed in July 2023
Reviewed: May 24, 2023
Annie
United States of AmericaThe pool was super small and no hot tub.
that it was tucked back in the city but still accessible to everything.
Stayed in May 2023
Reviewed: April 21, 2023
Depew
United States of AmericaA plain small black coffee was $3.71 if you are going to charge that much for coffee it should be coffee shop quality.
Rooms were large & clean, lobby was great
Stayed in April 2023
Reviewed: March 23, 2023
Carly
United States of Americathere wasn’t any coffee included in the lobby as the website stated, couldn’t figure out coffee machine in room or it was broken. No extra linens or pillows in room.
Stayed here while power was out at home during ice storm. The hotel was convenient and not too expensive. Staff was friendly and accommodating.
Stayed in February 2023
Reviewed: March 19, 2023
Jaclyn
United States of AmericaThe cost of breakfast was not worth it.
The proximity to WMU was great, easy to navigate and plenty of parking.
Stayed in March 2023
Reviewed: March 18, 2023
Alive
United States of AmericaThe kids in the room above us using the room as a race track until after ten pm then listening to one of them cry until 3 am after seeming to have fallen off the bed.
The hotel is clean and the room size (suite) was excellent.
Stayed in March 2023
Reviewed: March 10, 2023
Rivera
United States of AmericaNo hot tub or bath tub. Bar closed to early.
The bed, breakfast
Stayed in March 2023
Reviewed: February 9, 2023
Patricia
United States of AmericaThe room had not been thoroughly cleaned when I checked in. For example, there were a couple of used Q-tips on the floor under the sink and there were stains (whitish drips) on the bathroom counter-front.
I didn't do the breakfast. The location is fine.
Stayed in February 2023
Reviewed: January 31, 2023
Yolanda
United States of AmericaOne of the window blinds would not close, so my room could not be dark, also the heat was not on so my room was 60 degrees which took a while to get warm and go to sleep.
The room and bathroom was very nice and clean.
Stayed in January 2023
Reviewed: November 10, 2022
Benjamin
United States of Americaless about the property more about the listing. listing states breakfast is included, and is not accurate. I was given a voucher, but only after showing the booking stated it was included.
ease of checkin
Stayed in November 2022
Reviewed: October 31, 2022
Cheryl
United States of AmericaIt made me anxious when they couldn't book us from the app.
The hotel could not book us in with the booking.com site. It was some kind of technical problem.
Stayed in October 2022
Reviewed: September 11, 2022
Marek
Polandpoor breakfast system
good location
Stayed in August 2022
Reviewed: September 1, 2022
Tashabyer
United States of AmericaThe pool could have been kept up better. There was food and things all over the ground. (Not the hotels fault, but should have been checked more frequently)
The full restaurant was awesome!
Stayed in August 2022
Reviewed: July 16, 2022
Nicole
United States of Americait was pretty good
Stayed in July 2022
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