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  5. Reviews of Hilton Garden Inn Charleston / Mt. Pleasant

Reviews of Hilton Garden Inn Charleston / Mt. Pleasant 3 stars

300 Wingo Way, Mount Pleasant, Charleston, SC 29464, United States of America

#70 of 149 hotels in Charleston

Guests' Choice

Review Score

Based on 171 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    7.9

  • Free Wifi

    7.5

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Showing 1 - 25

  • Reviewed: May 3, 2024

    8.0
    Nice hotel in good location with pleasant accommodation and good breakfast. Some reception staff unacceptably unhelpful
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Unwelcoming check in by sullen member of staff. Failure to service the room daily despite multiple requests to reception staff.

    Good location. Easy parking. Good breakfast and pleasant waiting staff.

    Stayed in April 2024

  • Reviewed: January 29, 2024

    8.0
    I was very comfortable in the room and look forward to booking again after all the beautification are completed.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I booked here because it had a fire pit area that I was looking forward to hanging out by, but the area was locked up pretty early in the evening. The front desk agents also didn’t offer any information about the amenities and services without me asking.

    I like that it was very clean and comfortable

    Stayed in January 2024

  • Reviewed: October 26, 2023

    8.0
    The day for one night as adequate, but if were staying for more than one night, we have assistance.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night

    Lighting in the room could have been better and the flow of water in the sink could have been a much better.

    Breakfast was good! I like the availability of a chef on task to assist with selections.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Overpriced for what was provided. No toiletries. Should have been a lot more bells and whistles for the cost.

    Quiet location and reasonable restaurant.

    Stayed in October 2023

  • Reviewed: September 11, 2023

    9.0
    Very nice
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast

    Didn't have

    Stayed in September 2023

  • Reviewed: September 5, 2023

    9.0
    Enjoyable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    More coffee pods and having French vanilla creamer.

    As they say....Location, location, location.. This Hotel was conveniently located to restaurants, activities etc. Staff was friendly and service oriented. Hotel was very clean. Room was clean and comfortable. My wife and I were satisfied and would stay there again.

    Stayed in August 2023

  • Reviewed: September 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    One of the beds was not comfortable. Some towels had spots/stains. More dogs than anticipated.

    Convenience and front desk staff. Reasonable price. Food and drink availability. Location was perfect.

    Stayed in September 2023

  • Reviewed: July 21, 2023

    8.0
    Only stayed one night and it was a lovely hotel and nice staff
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very good location

    Stayed in June 2023

  • Reviewed: July 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Just stayed one night before boarding for our cruise the next day, was nice and clean and a short walk to the bridge, nice neighborhood area.

    Stayed in June 2023

  • Reviewed: June 18, 2023

    9.0
    I'll continue to stay at Hilton Garden Inns
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with View
    • Stayed 2 nights

    Our water never got hot for showers...it was barely luke warm

    It was a great property with all the amenities you would expect. Clean, professionally run and comfortable.

    Stayed in June 2023

  • Reviewed: June 4, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I use the Marriott chain mostly

    Stayed in May 2023

  • Reviewed: May 25, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    For some reason they decided to strip and redo the room next-door at 9:30am

    Clean, everything you would expect from a roadside inn

    Stayed in May 2023

  • Reviewed: February 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • King Room - Hearing Accessible
    • Stayed 2 nights

    The breakfast was very good and everything was kept clean.

    Stayed in February 2023

  • Reviewed: February 11, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dealing with booking.com was an absolute nightmare. Never ever again will I ever deal with booking.com!

    The Hilton Garden Inn in Charleston/Mount Pleasant had awesome people (staff) and a very enjoyable stay.

    Stayed in February 2023

  • Reviewed: February 8, 2023

    8.0
    Happy with the stay.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    We were disappointed that the faucet is in the sink was very slow. And the fact that there is no housekeeping now. The rates go up, but the service is less.

    The location is convenient for downtown. The hotel is clean .

    Stayed in February 2023

  • Reviewed: November 21, 2022

    8.0
    No free breakfast.
    • Leisure trip
    • Couple
    • Two Queen Suite - Hearing Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast exoensive; not free.

    Room nice. Bed comfortable.

    Stayed in November 2022

  • Reviewed: November 7, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    As we didn't have a car location wasn't ideal Not many restaurants around.. Did manage with Ubers..

    Staff very helpful. Rooms were clean and comfortable. Liked the breakfast. Good variety .

    Stayed in October 2022

  • Reviewed: September 28, 2022

    8.0
    Nice hotel with appropriate amenities. I would stay at this property again.
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    Wi-Fi was horrible. Many apps on my phone would not perform while Wi-Fi was enabled causing me to have to use the phone's data. Drinks from the Pantry were extremely overpriced! One is better off to stop at a store and purchase what drinks you desire and bring them with you (unless you wish to stick with the cheap free bottled water).

    Nice hotel and good location. Staff was very nice and professional. Room was clean and satisfactory for my needs.

    Stayed in September 2022

  • Reviewed: September 7, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    having to pay for a hot breakfast

    It was in a beautiful area and the room was super clean and equipped with what I needed for a great stay.

    Stayed in July 2022

  • Reviewed: August 15, 2022

    9.0
    Overall uneventful
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    Rude customer service at front desk checking in attendant was on her cell phone which appeared to be a personal call. Amount that booking said I was responsible for was not what the attendant told me. I understand there may be some extra charges or incidentals I wanted to ask about that at check in time but it was very late checking in and I felt like her call was more important than me asking a question or her explaining without asking so I left it alone for the time being, and ask questions later when a new front desk attendant was on duty.

    Good breakfast for the price good location

    Stayed in August 2022

  • Reviewed: August 13, 2022

    9.0
    Grat budget stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    Breakfast was okay. I've had better and I've had worse. For only $14 I can't really complain.

    Stayed in July 2022

  • Reviewed: July 31, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Put water on front of the hotel for guest

    Employees were nice

    Stayed in July 2022

  • Reviewed: June 28, 2022

    8.0
    Great room, lousy food.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The breakfast was awful. We only ate there on Sunday morning, thinking it would save us time to get to our planned activities for the day. The eggs were cold and the grits I had were so cold and hard that butter would not melt. The spoon did not even penetrate them! Therefore, we did not eat another meal there.

    The room and helpfulness of the staff.

    Stayed in June 2022

  • Reviewed: June 23, 2022

    7.0
    it was good four day stay will more than likely be staying again.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible
    • Stayed 4 nights
    • Submitted from a mobile device

    nothing

    good location to restaurants and attractions

    Stayed in June 2022

Showing 1 - 25

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