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  5. Reviews of Hampton Inn Houston Northwest

Reviews of Hampton Inn Houston Northwest This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

20035 Northwest Freeway, Houston, TX 77065, United States of America

#386 of 429 hotels in Houston

Guests' Choice

Review Score

Based on 54 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.4

  • Location

    7.1

  • Facilities

    5.5

  • Staff

    7.2

  • Value for money

    6.1

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No curtains in the room, paper covers on the window that didn’t move up or down

    Needed more options

    Stayed in March 2024

  • Reviewed: January 17, 2024

    5.0
    check in person wasn’t friendly.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    it took a long time( about 10 mins) for the hot water when shower. No air vent in the bathroom.

    The room was good. except the bathroom.

    Stayed in January 2024

  • Reviewed: July 6, 2023

    7.0
    Room were clean
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When you first walk in it looks very out dated like it needs some remodeling

    The room was very clean

    Stayed in May 2023

  • Reviewed: February 6, 2023

    4.0
    not good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was horrible, the room was not very clean the curtain such as it was was falling down in the water from the bathtub was brown. Not happy with the facility

    note

    Stayed in February 2023

  • Reviewed: May 22, 2022

    4.0
    it was ok.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 4 nights

    Hotel needs a major upgrade in everything. Rooms need to get major renovations. Get rid of the carpet floors and replace them with wooden floors that are more suitable for high traffic areas.

    Location and employees.

    Stayed in May 2022

  • Reviewed: November 28, 2021

    4.0
    Bummer could have been better.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    it’s old, run down and needs updated a smell of must is in the air and the elevator sounds like it’s going to murder you when it stops on the third floor. The breakfast dull and unimaginative. They ran out of juices at 7 am on a Saturday.

    location.

    Stayed in November 2021

  • Reviewed: September 27, 2021

    5.0
    Fair
    • Travelers with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The building could have been a little cleaner. It needs a lot of work done. But it was just an experience for

    It had great location

    Stayed in September 2021

  • Reviewed: August 9, 2021

    7.0
    Good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There was several times some homeless coming in the lobby and on the floors walking around.

    The room was clean and comfortable beds.

    Stayed in August 2021

  • Reviewed: October 20, 2023

    2.0
    The location is good with the exception of the adjacent hotel. The rooms felt damp & moldy.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights

    The room felt damp and moldy. There was construction going on and we were not made aware of it.

    The location was great in relation to geographical area.

    Stayed in October 2023

  • Reviewed: October 18, 2022

    1.0
    more modern
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    dirty

    small

    Stayed in October 2022

  • Reviewed: June 2, 2022

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Was not clean in the room

    Comfy

    Stayed in June 2022

  • Reviewed: May 14, 2022

    1.0
    TERRIBLE
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    i did not like anything about that place guy at desk was rude.

    did not stay there had to find another hotel at the last minute because THEY DID NOT ACCEPT PETS. even though they said on web site they did. THEY AIR CONDITION WAS OUT. i waited at the desk to get a invoice to say they cancelled me because I had a pet so I went around for an hour looking for a room that would except a pet I will never do that again.

    Stayed in May 2022

  • Reviewed: April 18, 2022

    3.0
    Don"t advertise something if you can"t hold up on the deliery.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    The rooms i booked was not available.I booked the rooms on 03/13/2022, my arrival date was 04/15/2022. They gave us smaller rooms,also the water was off about 3 hours. the hotel needs an upgrade .

    What we like about the hotel it was close to my son home. They said ,we was going to get a refund, but have not seen it yet. I have to say they have two employees doing their best to help us.

    Stayed in April 2022

  • Reviewed: April 4, 2022

    1.0
    the hotel itself was dirty. there were a lot of guest that were drinking and partying . there was loud music being playe
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the hotel looked like a place for drug dealers and prostitution

    nothing

    Stayed in April 2022

  • Reviewed: March 13, 2022

    3.0
    I was not happy with the facility.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    This was the worst Hampton Inn that I have stayed. The floors were dirty. In the bathroom, we found a fingernail. So someone did not sweep the bathroom. The furniture was all scarred up. The blinds did not work. The windows need cleaning. I was not happy.

    location

    Stayed in March 2022

  • Reviewed: November 1, 2021

    10
    It was very Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The Only thing I did not like was the elevator to the 3rd floor.. It always made a loud scary sound as if it's gonna drop before the door open to let you out..

    I wish the breakfast had a better variety but it was good otherwise..

    Stayed in October 2021

  • Reviewed: September 3, 2021

    1.0
    Horrible horrible
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The Front entrance door was broken,that bath water was coming out with black Flakes

    My experience was horrible

    Stayed in August 2021

  • Reviewed: August 5, 2021

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room did not look like the pics, the ceiling look like it had mold from the rain. The carpet was wet next to the air conditioner. They had a lil trash behind the night stand. Forgot to take photos.

    The young lady and man at the front desk was very kind and friendly.the beds were very comfortable, even though we went a bought a cover to lay on.

    Stayed in August 2021

  • Reviewed: July 16, 2021

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I was moved to three different room due to no fault of my own. The room was not what it reserved. I reserved a room with 2 queen beds . I was placed in a room with a King bed and a very uncomfortable pull out bed. I also booked here for the pool. My kids were not able to swim due to the condition of the pool.

    Location

    Stayed in July 2021

  • Reviewed: July 12, 2021

    2.0
    dirty carpet, damp room
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nothing

    Stayed in July 2021

  • Reviewed: July 3, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool was close.

    The room.

    Stayed in June 2021

  • Reviewed: June 13, 2021

    8.0
    Comfy Bed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    After discovering there was no tray for our coffee maker, I went to call the front desk to tell them and discovered our phone did not work. Had to go back down to the desk to get the tray and tell them phone did not work. He did not seem too concerned, just to say he’d make a note so it was fixed for the next person. Well, It kind of mattered to me as I have breathing problems and I just unnecessarily had to walk back to elevator and back to desk. Plus I had others staying in the hotel. And what if I had an emergency?

    Very comfy and clean especially after just escaping a very poor hotel from night before.

    Stayed in June 2021

  • Reviewed: April 1, 2022

    4.0
    ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    needs some upgrades walls need to be painted

    needs a little paint

    Stayed in February 2022

  • Reviewed: July 17, 2023

    1.0
    I would never book with them again! I was extremely disappointed for the price I paid
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk staff was extremely rude, the breakfast was horrible/cold/old…I had to ask for a hair dryer and it ok that they said they did not have. The pool was green. When you first walk in it was extremely hot…the room smelled bad and had lots of tiny bugs (ants)

    Nothing

    Stayed in July 2023

Showing 1 - 25

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