2815 Westside Drive NorthWest, Cleveland, TN 37312, United States of America
#9 of 23 hotels in Cleveland
Guests' ChoiceBased on 94 hotel reviews
7.9Cleanliness
8.8
Comfort
8.5
Location
8.7
Facilities
8.5
Staff
8.8
Value for money
7.6
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: November 13, 2023
Robert
United States of AmericaVERY small amount of toilet paper.
Good hot breakfast. Facility was very clean.
Stayed in November 2023
Reviewed: October 30, 2023
Carolyn
United States of AmericaNo bacon for breakfast.
Beds were comfortable.
Stayed in October 2023
Reviewed: January 16, 2023
Amie
United States of AmericaThe gave another guest a key to our room so at 11pm she walks in thinking she in coming into her room to find 2 people sleeping. Scared me and my husband half to death as well as the poor woman. Who enter the room and management didn't even call to make sure everything was ok. Next morning we did ask for the room to be re-keyed and was told management would contact us be never heard a peep.
Location to where we need to go was good, most of the staff were ok
Stayed in January 2023
Reviewed: October 10, 2022
Christiane
United States of Americaprice
nice rooms clean facilities
Stayed in October 2022
Reviewed: June 4, 2022
Mark
United States of AmericaTwo of the three of us are allergic to feathers and all of the pillows were feather only. I ask for foam at the front desk and they said they had already given all of them out as the hotel was full that night. My daughter and I ended up sleeping on towels from the bathroom. Not a good night's sleep for us. Also, dining/breakfast area needs a microwave oven.
location was good...
Stayed in May 2022
Reviewed: May 9, 2022
David
United States of AmericaMattress and pillows were very comfortable. Breakfast was good and breakfast area was very clean.we
Stayed in May 2022
Reviewed: April 18, 2022
Mary
United States of AmericaWe were satisfied with everything..
Very good. Coffee was excellent
Stayed in April 2022
Reviewed: April 15, 2022
Whitehead
United States of AmericaSlightly noisy based on interstate traffic
Staff very friendly and helpful. Clean.
Stayed in April 2022
Reviewed: March 29, 2022
Sarah
United States of Americaroom was small.
great location just off the highway.
Stayed in March 2022
Reviewed: March 10, 2022
Jillian
United States of AmericaShower curtain was a short and too small for shower. Priced higher than competitors
Most everything.
Stayed in March 2022
Reviewed: November 6, 2021
Crazy8
United States of Americathere was no creamer pack with the coffee in the room
Stayed in September 2021
Reviewed: November 2, 2021
Wanda
United States of AmericaVery clean and comfortable. Very good breakfast.
Stayed in October 2021
Reviewed: October 10, 2021
Martin
United States of AmericaSofa bed mattress too broken down needs replaced. Also when using sofa bed not a lot of room for those sleeping in main bed to get to bathroom
Main bed comfortable, friendly staff, nice breakfast would stay again, if not using sofa bed the room layout is nice
Stayed in October 2021
Reviewed: October 5, 2021
Mildred
United States of AmericaThe bed was especially comfortable, and the thermostat actually responded to what I set it on.
Stayed in October 2021
Reviewed: September 24, 2021
David
United States of AmericaClean and location
Stayed in September 2021
Reviewed: July 22, 2021
Elsa
United States of AmericaTowels were not supplied. We have to go and asked.
Breakfast was good and convenient.
Stayed in July 2021
Reviewed: July 4, 2021
Kalea
United States of AmericaAlways a nice stay.
Stayed in May 2021
Reviewed: June 25, 2021
Charles
United States of AmericaSo far like everything about it
Starting with location. Walking distance places to eat, stores etc. Staff very professional and courtesy. Overall very satisfied.
Stayed in June 2021
Reviewed: June 17, 2021
Freddy
United States of AmericaClean & easy to find and good Restaurants close by👍
Stayed in June 2021
Reviewed: June 7, 2024
Lewis
United States of AmericaThe room smelled of molded and very noisy due to freeway. Also the comforter was still wet on the one bed. Carpet looked dirty & smelly need to be replaced with LV.
Breakfast was good. Bathroom towel were clean and sufficient.
Stayed in June 2024
Reviewed: December 28, 2023
Laura
United States of AmericaWay Better mattresses
The beds are very hard, not comfortable and was not able to rest.
Stayed in December 2023
Reviewed: July 18, 2023
Lynnann
United States of AmericaI was double charged, I have proof and no refund. I will never stay here again
You charged me twice and refused to refund me. I have 7 more trips to this area planned, and I will not be staying at any Marriott hotel ever again.
Stayed in June 2023
Reviewed: May 21, 2023
Susan
United States of Americathe area at first seemed somewhat run down, before we actually got to the property breakfast ran out like over an hour before the time was over and it wasn’t replenished
the rooms were clean and spacious
Stayed in May 2023
Reviewed: March 6, 2023
Samantha
United States of AmericaMy biggest problem is the beds are super uncomfortable/way too firm. We got a king bed in our room and it was like lying on the floor. The ice machine was broken (at least on our floor, I don’t know if there were ones I could have gone and found on other floors) so I couldn’t get ice. I tried last night before we went to bed and again in the morning in case it had just (for some reason) been turned off for the night, but nope. Couldn’t get ice to fill our cups before we left to get on the road which is something I always do at hotels, so I didn’t like that. Biggest problem was the bed though. Woke up with a backache.
The employee at check in was nice. The lobby and downstairs area was nice. We didn’t have the breakfast, so I can’t speak to that, but the man who checked us in did tell us about it.
Stayed in March 2023
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