4831 Tanger Outlet Boulevard, North Charleston, Charleston, SC 29418, United States of America
#87 of 149 hotels in Charleston
Guests' ChoiceBased on 295 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.8
Facilities
8.1
Staff
8.5
Value for money
8.0
Free Wifi
7.5
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 30, 2024
Omar
United States of AmericaThe area
Stayed in May 2024
Reviewed: May 27, 2024
Flavia
CanadaThere were vegan options at the restaurant. The room was spacious.
Stayed in May 2024
Reviewed: May 6, 2024
Ms
United States of AmericaThe presentation of the bed head should've been a lot better for the price.
Stayed in February 2024
Reviewed: April 21, 2024
Donna
United States of AmericaFood terrible and the service in the restaurant was slow and terrible and NO ONE was in the restaurant except my family. We threw food away and left there the next day hungry and disappointed.
Nothkng
Stayed in March 2024
Reviewed: April 15, 2024
Lawrence
United States of AmericaCold eggs
Good
Stayed in April 2024
Reviewed: April 14, 2024
Richard
United States of AmericaWasn’t much to dislike
Staff was friendly and helpful. The room was very good with not a lot of noise. Close to other food options and shopping. Easy access to interstate.
Stayed in April 2024
Reviewed: February 24, 2024
Charles
United States of AmericaLiked everything.
Location, near everything.
Stayed in February 2024
Reviewed: January 28, 2024
William
United States of AmericaThe ice machine was not fixed
Quality bed and clean
Stayed in January 2024
Reviewed: November 20, 2023
Oakley2013
United States of AmericaOnly one working ice machine
Hotel overall was great. Check-In was smooth. Employee working bar was very friendly. Food was good. Room was great. My only complaint is that only operating ice machine was on 4th floor and we were on the 1st floor so it was a bit inconvenient however the employee at bar overheard me tell my partner that ice was on 4th floor and offered to give us 2 cold glasses filled with ice. That was great so we didn't have to use ice machine.
Stayed in November 2023
Reviewed: October 28, 2023
Donna
CanadaN/a
Did not have breakfast
Stayed in October 2023
Reviewed: September 23, 2023
Isabel
United States of AmericaOur room wasn’t ready when we arrived a mistake was made using booking coming to their system so the dates were wrong but the manager fixed it the next morning, it’s loud it echos and everything downstairs you can hear half the night even on the top floor. Our bathtub flooded first time we tried to use it, didn’t try again. They did come look at it same day. One elevator is hard with such a big place but overall the place was good! Great location
Location is great, airport shuttle - shuttle takes you anywhere within 5 miles. Rooms were nice bathrooms great in our suite manager Kayla was great!!
Stayed in September 2023
Reviewed: August 7, 2023
Jessica
United States of AmericaThe hotel felt humid and sticky, A/C blew cool but we still felt sticky all night and there was mold all over the ceiling in the lobby.
We enjoyed the bar and the bed was comfortable
Stayed in August 2023
Reviewed: July 8, 2023
Qjones
United States of AmericaCold, had to wait on b items
No that good , cold
Stayed in June 2023
Reviewed: July 4, 2023
Charmein
United States of AmericaThe low lighting.
The space and cleanliness. The bed was very comfortable.
Stayed in July 2023
Reviewed: July 4, 2023
Tami
United States of AmericaNothing
It was very clean and comfortable.
Stayed in July 2023
Reviewed: July 3, 2023
Yamika
United States of AmericaMissing ceiling tiles
Bar area
Stayed in July 2023
Reviewed: June 18, 2023
Amanda
United States of Americaseemed good
beautiful, and well maintained however only one elevator working was frustrating.
Stayed in June 2023
Reviewed: June 5, 2023
Roseanne
United States of Americaeverything was great
location and food near by, close access to everything
Stayed in June 2023
Reviewed: May 21, 2023
Gayle
United States of Americaa bit noisy due to open plan lobby design and bar in middle
Stayed in May 2023
Reviewed: May 17, 2023
Michael
ThailandBreakfast should have been included .
All right considering it wasn't included .
Stayed in May 2023
Reviewed: April 11, 2023
William
CanadaCoffee maker in the room was located on a stand that made it difficult to add the water without pulling the tray partially off the shelf.
Location was good. Easy access to downtown Charleston. Tourist information centre a few blocks away at the Fire Museum was excellent! You can book most of your tours from that location. Buffet breakfast was very good, and the staff were pleasant and attentive. Plenty of "free" parking.
Stayed in April 2023
Reviewed: April 11, 2023
Princess
United States of AmericaHospitality Comfort
Stayed in April 2023
Reviewed: March 30, 2023
Linda
United States of AmericaCleanliness and layout if the room. Staff was very friendly
Stayed in March 2023
Reviewed: March 30, 2023
David
United States of Americaconvenient location
Stayed in March 2023
Elvas, Portugal
Milan, Italy
Vadstena, Sweden
Texas City, USA
Qualicum Beach, Canada
Lech am Arlberg, Austria
Wellen, Belgium
Barcelona, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content