610 N. Santa Fe Street, El Paso, 79901, United States of America
#25 of 102 hotels in El Paso
Guests' ChoiceBased on 268 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
8.9
Value for money
8.3
Free Wifi
9.7
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 28, 2024
Lorenzo
United States of AmericaI didn't like the entrance. It's right on the main street, making it a real hassle to pull in or out depending on traffic. Also, the floors have carpet, which creates a lot of static, and you end up shocking yourself every time you press the button at the elevators or the handle to your room. I've been at other hotels with carpet, and that doesn't happen.
Stayed in May 2024
Reviewed: April 7, 2024
Michael
United States of AmericaVery nice room. Enough room for 2 people.
Stayed in April 2024
Reviewed: April 3, 2024
Yadira
United States of AmericaThe Starbucks coffee tastes more like regular coffee
The breakfast sandwich was amazing.
Stayed in March 2024
Reviewed: March 1, 2024
Lisa
United States of Americathe A/C wasnt working on my 3rd night and it was incredibly frustrating as i like to sleep cool. would like healthier quick/grab and go options for food. like fruit or some other veggie options
room comfy and nice sized bathroom.
Stayed in February 2024
Reviewed: February 24, 2024
Sarah
United States of AmericaThere was nothing to not like about the property.
Everything was very nice
Stayed in January 2024
Reviewed: February 1, 2024
Nicole
United States of AmericaCold shower, tried several times to get hot water, staff told me to run water longer. Ended up getting another comforter after a cold shower ….
Staff
Stayed in January 2024
Reviewed: January 19, 2024
Saul
United States of AmericaReally good
Stayed in January 2024
Reviewed: December 25, 2023
Kimberlie
United States of AmericaBreakfast was tasty and the staff very helpful. They also had a baby bed for us to use.
Stayed in December 2023
Reviewed: December 12, 2023
Blanca
United States of AmericaClean and nice
Stayed in December 2023
Reviewed: December 3, 2023
William
United States of AmericaN/A
N/A
Stayed in December 2023
Reviewed: November 3, 2023
Zuleika
IndonesiaBut the other staff keeps disturbing us. Keeps knocking and opening our door when we are inside
The front desk help grant our request and that was nice
Stayed in November 2023
Reviewed: October 15, 2023
Summer
United States of AmericaWe had an excellent view of mountains and Mexico just across the border.
Stayed in October 2023
Reviewed: October 9, 2023
Michael
United States of AmericaMy wife and I were given a breakfast voucher and told breakfast would be served from 6am to 11am. We went to eat a little after 10am and it was closed. We didn't appreciate the hours being wrong or the staff closing early.
My wife and I really liked the professionalism by the employees. The rooms were perfect for what we were there for. We would like to stay again, just hope for a little better communication with the hours of service of departments.
Stayed in October 2023
Reviewed: October 5, 2023
Alejandra
United States of AmericaThe only thing that was missing in the room was trash bags
It felt safe and it was very clean
Stayed in October 2023
Reviewed: September 7, 2023
Victoria
United States of AmericaLoved everything.
Very clean, super friendly staff, close to everything downtown at a great price l.
Stayed in September 2023
Reviewed: August 6, 2023
Civilized
United States of AmericaBooking.com gave the option to pay with PayPal, but the hotel still required a credit card for incidentals and parking. Could it not have been added to the PayPal charge?
Very nice looking place and felt very clean. I've always been disappointed with the lighting in hotel rooms, but place had LOTS of lighting
Stayed in August 2023
Reviewed: July 21, 2023
Brandon
United States of AmericaSo, this may be nothing but. We were in the pool area and a staff member was having her break there, she didn’t smile, say good evening, or any of the things to make us feel invited. I kind of felt like a nuisance, as though I were interrupting her lunch hour? A little odd. And in our room there was no bathtub(our son has autism and usually requires a tub) but we faired alright. The fridge was ultra tiny as well hahaha we carry a lot of food/drinks on us.
So many things were wonderful! The bed, the colors of the room (they weren’t ugly and bright like most rooms). There were many different lighting options, warm light is important to me! a sweet view of the city surrounding us. The pool area was gorgeous! Staff was friendly at front desk. And wow, the bed was incredibly comfortable. Check out at twelve is unheard of. Nice ;)
Stayed in July 2023
Reviewed: July 19, 2023
Anderson
New ZealandThe bar wasn’t open during the hours it was supposed to have been
Perfect location
Stayed in July 2023
Reviewed: July 10, 2023
Griselda
United States of AmericaI originally booked a King bedroom but the bed seemed as if it was a Queen size.
I liked that the property was very clean and quiet. Even when located in Downtown.
Stayed in July 2023
Reviewed: July 9, 2023
Jacque
United States of AmericaStaff not very friendly. Limited hours on the "restaurant " downtown map would be helpful. No one could tell us about the trolley and how to catch
Loved the room and pool area. Went to ballgame 2 nights.
Stayed in July 2023
Reviewed: July 5, 2023
Edlyn
United States of AmericaNothing to report wrong
The proximity to downtown was convenient and we could go back and forth from the hotel to downtown in just 5 min. The room was clean and comfortable and we had a nice view of the city.
Stayed in July 2023
Reviewed: June 29, 2023
Edwin
United States of AmericaThere was no breakfast and you have to pay extra 15 per day to park at this hotel there's others really good hotels close by with free parking and breakfast included
Hotel was very clean pool had a nice view
Stayed in June 2023
Reviewed: June 27, 2023
Richard
United States of AmericaNothing
Beautiful scenery
Stayed in June 2023
Reviewed: June 24, 2023
Christian
United States of AmericaBeds were a bit stiff for my liking.
Fantastic location. Amenities are top notch. Great view overlooking the ballpark. Staff were incredibly friendly and helpful.
Stayed in June 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content