4165 Proton Drive, Addison, TX 75001, United States of America
#4 of 22 hotels in Addison
Guests' ChoiceBased on 224 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
9.2
Value for money
8.4
Free Wifi
8.2
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 30, 2024
Sandra
United States of AmericaWe thought breakfast was included and it was not
It was a nice hotel
Stayed in May 2024
Reviewed: May 29, 2024
Maddox
United States of AmericaNo free Breakfast
Close
Stayed in May 2024
Reviewed: April 30, 2024
Nancy
United States of AmericaIt’s a long track down the halls to where there is a staircase or elevator. Need some brightening up, even better lighting would help it feel fresher or cleaner.
on-site breakfast w good coffee
Stayed in April 2024
Reviewed: March 10, 2024
Patrick
United States of AmericaArea construction, road challenges
Very nicely appointed rooms. We'll laid out facility. Good amenities.
Stayed in March 2024
Reviewed: February 29, 2024
Sterling
United States of AmericaThe double queen bed was the size of a full size bed. My husband and I were cramped and didn’t get a good nights sleep. I would recommend upgrading to a king bed.
The breakfast was okay. For the price, I was expecting more.
Stayed in February 2024
Reviewed: February 19, 2024
Daryl
United States of AmericaCould hear through the walls especially the lady above us on the phone
Location
Stayed in February 2024
Reviewed: January 3, 2024
Hazelhurst
United States of AmericaThe hotel was so confusing to get around and I walked around in circles every time I entered or left the room
Extremely comfortable bedding and mattress, dark, quiet room
Stayed in January 2024
Reviewed: December 31, 2023
Courtney
United States of AmericaThe location was a little hidden & it's an older property that's been renovated however, very clean.
Cleanliness of the room and professional staff
Stayed in December 2023
Reviewed: December 19, 2023
William
United States of AmericaShower head and door lock both need repaired. No vent in shower/commode room. Signage to find hotel entrance needs serious help.
Stayed in December 2023
Reviewed: November 24, 2023
Iule
United States of AmericaI feel like the location of my room wasn’t that great. I was by some entrances and I heard noises throughout most of the night. I wonder if I were in a different floor away from foot traffic if I were to have a better sleeping experience. Also the tub was peeling a little bit but it didn’t really interfere with the quality of my showers. Just something to note.
I think my favorite part were the curtains. Many hotels give the illusion of black out curtains but this one really delivered. I would have slept the whole morning because of it! The location of this hotel was great too. It was even close to one of my favorite restaurants in the city!
Stayed in October 2023
Reviewed: November 24, 2023
April
United States of AmericaIt seems old. A good makeover would do this hotel some good. The lobby is nice. The rooms were very dated, dark and just old. The courtyard is run down. The beds are uncomfortable.
Victor at the front desk was amazing. Friendly, accomodating and quick.
Stayed in November 2023
Reviewed: October 3, 2023
Aimee
United States of AmericaThe bathroom ceiling paint coming off
Location, staff, breakfast
Stayed in September 2023
Reviewed: October 3, 2023
Gary
United States of AmericaConvenient location off main street
Stayed in October 2023
Reviewed: October 1, 2023
Douglas
United States of AmericaBreakfast was so so
Room was clean and well organized.
Stayed in September 2023
Reviewed: September 25, 2023
Staci
United States of AmericaThe darkness of the hotel. It was kind of creepy that there was only one small elevator and that it was a big maze.
Front desk staff was nice! Check in and out were quick and efficient. Elijah who helped us at check in was very nice.
Stayed in September 2023
Reviewed: August 31, 2023
Jose
United States of AmericaNothing
Everything was good
Stayed in July 2023
Reviewed: August 2, 2023
Alvin
United States of AmericaCarpet floor smell when it rain. Wish you can change it to wood floors
Secluded. Accomodating to my request which room i wanted
Stayed in July 2023
Reviewed: July 23, 2023
Marcus
United States of AmericaWas a little further away from the airport than I expected.
Did not eat breakfast here. Loved the quiet and peace here.
Stayed in July 2023
Reviewed: July 14, 2023
Dean
United States of AmericaThe hotel is old. The layout is somewhat confusing. Lighting in the room is poor.
Stayed in June 2023
Reviewed: July 10, 2023
Mike
United States of AmericaShould have an elevator close to the front desk.
Breakfast wasn't in our package.
Stayed in July 2023
Reviewed: June 27, 2023
Theresa
United States of AmericaThe building is not new, but it was extremely clean and functional. The elevator is in an odd location.
The staff were exceptionally polite and helpful. They did everything possible to make us comfortable.
Stayed in June 2023
Reviewed: May 23, 2023
Mayra
United States of AmericaThe 2nd floor ice machine did not work and the phone inside room #216 didn't have the front desk number programmed, which made it difficult to get a hold of someone when I needed help with something but as soon as I got someone on the phone they came right up to help. Minor issues
Beds were comfortable, rooms were clean, and best of all was the pools were clean and warm. Definitely recommend staying here.
Stayed in May 2023
Reviewed: May 15, 2023
Carlos
United States of Americaswimming pool being closed and no ice on the floor. Had to walk all the way to the lobby for ice off the second floor. maintenance had to come fix both t.v.
great location and clean
Stayed in May 2023
Reviewed: April 26, 2023
Alma
United States of Americana
Staff was really kind
Stayed in April 2023
Faliraki, Greece
Saint Petersburg, Russia
Feuchtwangen, Germany
Newcastle upon Tyne, UK
Umag, Croatia
Sárvár, Hungary
Possidi, Greece
Minsk, Belarus
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content