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  5. Reviews of Country Inn & Suites by Radisson, Germantown, WI

Reviews of Country Inn & Suites by Radisson, Germantown, WI This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

W188N 11020 Maple Road, Germantown, WI 53022, United States of America

#3 of 4 hotels in Germantown

Guests' Choice

Review Score

Based on 281 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.6

  • Free Wifi

    8.0

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: November 11, 2023

    5.0
    I probably would not stay here again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The hotel smelled really musty. Carpets and floors we’re not clean.

    The shower head was great.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    1.0
    Don’t stay here!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Dirty rooms, dirty floors throughout, unkept staff, the manager was invalidating and not accommodating, snd there were several issues: stained carpet, no soap in our room, tv would not work (we were told, “the internet is just slow”), ceiling leaked water from room(s) above, old toothbrush found under the sink, hair/ dirt in shower, sink drain clogged—would not drain—needed maintenance to fix it while we were all in the room, and the hallways smelled like smoke—marijuana.

    We did not like this hotel. It was very dirty, staff were not accommodating with the uncleanliness of our rooms, and there were various issues throughout the hotel.

    Stayed in November 2023

  • Reviewed: October 23, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Needs renovation badly

    Stayed in October 2023

  • Reviewed: October 20, 2023

    5.0
    An okay place to stay, but there are things they could have fixed to make it better.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    There was way too much noise in the hotel. My refrigerator made the worst noise ever. The bed wasn't too comfortable either. Also, there was no alarm clock or regular clock in the room I stayed in.

    I liked the size of the breakfast that they had. There was a lot of selection. The lady at the front counter was really nice and welcoming as well.

    Stayed in October 2023

  • Reviewed: October 17, 2023

    10
    Perfect for what was needed
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    New and clean and nice. Good breakfast

    Stayed in October 2023

  • Reviewed: October 2, 2023

    5.0
    For the outrageous amount we paid we expected a much nicer room not frayed dirty carpeting
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The room was dirty, hadn't been vacummed, tub didn't drain, refrigerator had not been wiped out had food stuck inside. No ice in the ice machine no snacks in the snack machine, Trash containers overflowing onto the floor.

    The location was fine, very quiet

    Stayed in October 2023

  • Reviewed: September 28, 2023

    2.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Staff not helpfully. Bathroom drain plugged shower head brook tv remote poir

    Stayed in September 2023

  • Reviewed: September 25, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cant really complain. It was nice.

    Bed, tub, and room were clean and cozy

    Stayed in September 2023

  • Reviewed: September 24, 2023

    2.0
    Disgusted
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Extremely dirty carpet had stains everywhere. Room bathroom had used soap bars left in tub area and shower faucet leaked. Refrigerator was left open freezer was defrosted water leaked onto floor. Windows were left open holes in screen bugs were coming in. Floors were dirty and sticky. Very disappointing for how much you pay that the owners cannot take the time to update the property and be able to train staff how to clean properly.

    Location

    Stayed in September 2023

  • Reviewed: September 5, 2023

    2.0
    Very Poor
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Handicap accessable???

    Stayed in September 2023

  • Reviewed: August 29, 2023

    6.0
    Pool h24 very good, hotel manager very good (rebecca) but breakfast too bad... and sofà bed very bad
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights

    The sofà bed is very bad...impossible to sleep there. So for a family like us, half of the family did not sleep!

    It is the worst part of the whole hotel... scrambled eggs terrible, not eatable, like sponge. The body of the waffle even worst, too liquid, very bed after cooked... far away below sufficient level... fruits limited to bananas, no fruit basic salad,. Bred tast poor quality, no Nutella....

    Stayed in August 2023

  • Reviewed: August 14, 2023

    4.0
    Fine for one night but wouldn’t stay again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The mattress on the bed was very old..very sunk in towards the middle. The price I paid for that room was not worth the uncomfortable bed. Also..the entire front of the property and the lobby area smelled like weed.

    The property itself was very nice. The rooms were clean and the desk staff was very friendly.

    Stayed in August 2023

  • Reviewed: July 24, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tvs in both rooms didn't work in lounge area if the room. Tvs worked in bedroom but not sitting area. One room smelled musty. Hallway reeked of pot.

    breakfast was good

    Stayed in July 2023

  • Reviewed: July 22, 2023

    6.0
    Disappointing stay in a previous excellent hotel.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom had dirty floors and grout. Stains on carpeting. Room was next to noisy part of hallway. Woke us up each day. Do not like the shallow sinks in the bathroom. There was a large bug on the floor of the bathroom when we arrived. No fresh fruit in the breakfast and no cranberry juice.

    Location is good...close to food and highways. Liked the morning newspaper. Husband liked th cookies.

    Stayed in July 2023

  • Reviewed: July 21, 2023

    1.0
    Not a good experience
    • Leisure trip
    • Couple
    • King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like the fact that the hotel attendant didn’t answer the phone all night I called and complained about the air not working and bugs biting me a manger was suppose to contact me and never did I feel as if I didn’t get my moneys worth

    I didn’t eat the breakfast and the location was ok

    Stayed in June 2023

  • Reviewed: July 20, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The TV in my room would not change channels.

    All was good.

    Stayed in July 2023

  • Reviewed: May 14, 2023

    5.0
    it was just ok
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    room was ok but not worth the money and breakfast was limited

    location

    Stayed in May 2023

  • Reviewed: April 8, 2023

    10
    amazing I’ll definitely be back
    • Leisure trip
    • Couple
    • King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    the cleanliness of the hotel the staff was very friendly and breakfast was amazing

    Stayed in April 2023

  • Reviewed: April 3, 2023

    2.0
    Worst stay in any hotel ever!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 3 nights

    Problems with check in. Problems with other guests every night with slamming doors yelling and talking loudly in the halls all night long. Didn’t get any sleep. Nothing was done even though I complained several times. I was asked if I wanted to check out at 12:30 in the morning when I wasn’t the problem. They should have had the trouble makers leave the hotel not me. Also very uncomfortable beds. Cold coffee.

    The cookies

    Stayed in April 2023

  • Reviewed: April 2, 2023

    10
    Fantastic hotel great price excellent breakfasts options
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing!

    Super clean hotel! Pool was up to date and clean. Nobody had a reaction to the chemicals in the water which is fantastic. The breakfast was absolutely amazing. Friendly staff!!!

    Stayed in March 2023

  • Reviewed: March 26, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Stayed in March 2023

  • Reviewed: March 23, 2023

    5.0
    The facility is in a perfect area for me to stay. I have family and business in GT and MF. I'm disap
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 9 nights
    • Submitted from a mobile device

    Entry doors jammed, unuseable. Hallways always dirty. Pool and hot tub was cold. There are finer places to stay.

    The week day woman, LIlie was great at this position. Persantation, cleanliness, friendliness was great! Week end gentleman needs to be retrained, it was filthy and empty, cold! Only ate one weekend. Room was clean. Front gentlemen on 2nd shift was very hard working, thorough and pleasant.

    Stayed in March 2023

  • Reviewed: February 18, 2023

    10
    short and sweet. needed a place to sleep after nights. it was quiet and comfortable.
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    n/a

    nice, friendly staff

    Stayed in February 2023

  • Reviewed: January 3, 2023

    3.0
    Poor
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    My bed was off the box spring both beds so my bed was unstable the covers were very lumpy and had stains on them some of the towels had black stains on them as well the breakfast needs more options it was the worst the eggs were very watery and you got little diced ham everyone doesn’t eat ham the waffles were great and if you’re staying more than a night house keeping don’t come to make your beds or see if you need anything in the morning. Also the phone didn’t work in the room I had to call the front desk from my cell phone unprofessional because I could’ve been a older couple who doesn’t have a cell phone and need some assistance. Or if someone was attempting to break into my room I couldn’t call no one so they’ll know I’m in danger

    The location and the affordability

    Stayed in January 2023

  • Reviewed: December 4, 2022

    10
    Mini getaway
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing.

    Customer Service was great! Beds were comfortable but pillows could've been more firm/fluffy.

    Stayed in November 2022

Showing 76 - 100

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