17 West 445 Roosevelt Road, Oakbrook Terrace, IL 60181, United States of America
#7 of 10 hotels in Oakbrook Terrace
Guests' ChoiceBased on 207 hotel reviews
6.5Cleanliness
7.3
Comfort
7.4
Location
7.9
Facilities
7.2
Staff
7.5
Value for money
7.0
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Aguilar
United States of AmericaBreakfast was bad Old fruit Staff should have grill to make eggs as requested by guests like other hotels Room was not cleaned and beds not made One has to request it.
Stayed in May 2024
Reviewed: April 16, 2024
Faheem
United States of AmericaSome services
Location
Stayed in April 2024
Reviewed: February 16, 2024
Mcfadden
United States of AmericaThe caulking around bathtub had black mold. No other issues.
Breakfast was excellent. The hotel was located close but not too close to what I wanted to do in the area. Plenty of room to relax in the room.
Stayed in February 2024
Reviewed: January 22, 2024
Sheila
United States of AmericaIt was not the facility per se, it was them allowing the screaming,jumping, stomping.running in the hallway, crying of a toddler, slamming of the room door, of a suite full of unsupervised children on the floor where my suite was. I called the desk but staff did not answer and I KNOW they saw/heard this going on for most of the evening. It was ridiculous! I’m not a complainer but this was over the top!
Stayed in January 2024
Reviewed: January 9, 2024
Jennifer
United States of AmericaRoom motion lights were annoying. Could not turn them off.
Stayed in December 2023
Reviewed: December 28, 2023
Thomas
United States of AmericaNo pool water went out with notice doing some type of repair
Breakfast the location clean room siz
Stayed in December 2023
Reviewed: November 6, 2023
Brown
United States of AmericaThe Bathroom Tub wasn't too clean. My Girlfriend noticed 3 different types of hair on or around the tub.
Location was good.
Stayed in November 2023
Reviewed: September 4, 2023
Ana
United States of Americathe bathrooms are not clean, the rooms smell musty and the beds are extremely uncomfortable.
The staff is very friendly and the breakfast area is clean.
Stayed in September 2023
Reviewed: June 9, 2023
Jacquelyn
United States of AmericaThe lights in the room would randomly turn on multiple times throughout the night. The beds were not comfortable.
The continental breakfast
Stayed in June 2023
Reviewed: May 31, 2023
Darice
United States of AmericaWhen another room flushed their toilets it was way too loud in my room it was consistent. The elevators are extremely slow.
The staff/breakfast is awesome!
Stayed in May 2023
Reviewed: April 18, 2023
Boose
United States of AmericaThe front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8. The door to the outside didn't lock and the light switches in the room are the worst
The security
Stayed in April 2023
Reviewed: March 23, 2023
Daniels
United States of Americanoisy ceiling fan in the bathroom
location, peaceful, clean& friendly staff
Stayed in March 2023
Reviewed: February 26, 2023
Alexander
United States of AmericaThe hotel needs to update the door key card systems on every door. They work about 10% of the time. I've stayed at this hotel many times over the years. Just key card locks are the problem.
Could offer more variety. Fresh fruits.
Stayed in February 2023
Reviewed: February 14, 2023
Jason
United States of AmericaHotel is a little dated and is in need of maintenance. Would have given a lot better rating if it wasn't for the loud water pump noise that kept me from sleeping! And half the exercise equipment wasn't damaged! I let the staff know about the noise, at first I thought it was an AC unit but the front desk told me that they new it was some kind of water pump on the lower level and waited till 7am to finally turn it off! I checked in at 5 pm and out around 10 am maybe getting at most 1 hr sleep.
Location, pool, room
Stayed in February 2023
Reviewed: January 2, 2023
Franklinel
United States of AmericaCigarettes stains
The room was nice, but notice that it was clean but there were cigarettes stains on the toilet the counter and jacuzzi. But overall the person who check me in was a delight and welcoming..
Stayed in January 2023
Reviewed: December 30, 2022
Jonathan
United States of Americasuite was not updated and things weren’t working properly
the location
Stayed in December 2022
Reviewed: November 28, 2022
Porsha
United States of AmericaMy room had a stitch of sewage.
Breakfast was great
Stayed in November 2022
Reviewed: October 19, 2022
Madeline
United States of AmericaOverall, the bathroom and sheets were spotless. However, there were several stains in the carpet in the living room. I didn’t feel comfortable walking around barefoot in the room. There were also obvious stains and small holes on the coverlet of the bed.
Staff was so friendly and helpful at the front desk. The rooms are spacious and the bed very comfortable! I felt safe and sound each evening, and it was quiet after hours.
Stayed in October 2022
Reviewed: October 5, 2022
Jermaine
United States of AmericaThe toilet didnt flush
It was a nice room nice location only had one problem the toilet was broken and wouldnt flush
Stayed in October 2022
Reviewed: September 26, 2022
Simon
United States of AmericaI want scrambled eggs for breakfast 😭
Stayed in August 2022
Reviewed: September 17, 2022
Pierre
United States of AmericaBreakfast was going, great location for it
Stayed in August 2022
Reviewed: August 8, 2022
Jennifer
United States of Americathat’s is very clean plp very friendly
Stayed in August 2022
Reviewed: July 19, 2022
Daniel
United States of AmericaI was placed at a room that wasn’t clean as well as placed in a room so close to the roadway that I couldn’t sleep normally. Got little to no sleep. When I asked multiple times for another room they didn’t even check what was available and just said no
Stayed in July 2022
Reviewed: July 12, 2022
Adriana
United States of Americathe smell of marihuana everywhere
the breakfast
Stayed in July 2022
Çanakkale, Turkey
Las Vegas, USA
Istanbul, Turkey
Motril, Spain
Konya, Turkey
Malacca, Malaysia
Astana, Kazakhstan
Split, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content