540 North Michigan Avenue, River North, Chicago, IL 60611, United States of America
#118 of 182 hotels in Chicago
Guests' ChoiceBased on 422 hotel reviews
8.0Cleanliness
8.5
Comfort
8.5
Location
9.3
Facilities
8.2
Staff
8.4
Value for money
7.4
Free Wifi
6.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 5, 2024
Sadia
United States of AmericaThe beds were small
Location of the property was very good.
Stayed in August 2024
Reviewed: July 26, 2024
Nomuundari
Mongolia-
-
Stayed in June 2024
Reviewed: July 22, 2024
Jeremy
United KingdomNo free WiFi
Location
Stayed in July 2024
Reviewed: July 2, 2024
Nicole
United States of AmericaI didn't like that there was no pool and for the price of the room there should have been a microwave in it.
The view was amazing and the rooms were very clean.
Stayed in June 2024
Reviewed: June 29, 2024
Mitchell
United States of AmericaThe cost for valet parking is very high.
The hotel is very nice.
Stayed in June 2024
Reviewed: June 24, 2024
Hicks
United States of AmericaSecurity following my son to the restroom and watching us as we stood in the lobby.
Patrice at the front desk was amazing and helpful.
Stayed in June 2024
Reviewed: June 20, 2024
Barbara
United States of AmericaBathroom—configured oddly—towels at opposite end of shower. Auto door didn’t work well. No fan in bathroom. Small room. No lake view.
Nice big window, comfortable beds
Stayed in June 2024
Reviewed: June 18, 2024
Kirk
United States of AmericaNeeds a pool
Great location! Excellent bar!
Stayed in June 2024
Reviewed: June 17, 2024
Carey
United States of Americanothing other than the rate
35 floor - great view, great room service ,comfy bed and pillows - - coffee shop very convenient Reception staff very help full at all times.
Stayed in June 2024
Reviewed: May 27, 2024
Joseph
United States of Americaover priced for everything
good location
Stayed in May 2024
Reviewed: April 29, 2024
Daphne
United States of AmericaOur room was great and the view didn’t disappoint. However, there was a hair clog or something in our bathroom sink…gross. The sink drained super slowly when we noticed it. Maintenance fixed it while we were out, but it’s disappointing to have gross stuff not going down your sink. Housekeeping should’ve noticed and the hotel staff could’ve apologized about it when we checked out. Ohhh , there a 6 elevators, but the wait in the am was loooonnnnnnng. Everyone noticed it and it was a running joke in the packed elevators.
I loved that everything I needed was in one location. Loved the downstairs bar/lobby, the pantry, tasty drinks and food! I appreciated the daily $25 discounts, as well. It was a great price for such a nice hotel.
Stayed in April 2024
Reviewed: April 23, 2024
Phil
United States of AmericaBathroom was VERY cramped and the door opening was VERY small. Bed was like sleeping on a plank of plywood.
Stayed in April 2024
Reviewed: April 19, 2024
Lyn
United KingdomBar staff were ignorant and often charged incorrectly
Room was nice and comfortable clean and tidy, television was intermittent at times
Stayed in April 2024
Reviewed: February 27, 2024
Melissa
United States of AmericaHotel is central and close to everything. We had a beautiful room with a stunning view.
Stayed in February 2024
Reviewed: January 21, 2024
Margarita
United States of AmericaThe bar staff wasn’t not cordial
Location , additionally, the hotel has the best room cleaning staff of all the Marriott Hotels I’ve been in, and believe me I have been using Marriott for More than 12 years. My congratulations 🎉 to the housekeeping room cleaning staff.
Stayed in January 2024
Reviewed: December 27, 2023
Sarita
United States of AmericaRoom had little hairs
Location
Stayed in December 2023
Reviewed: December 10, 2023
Ather
PakistanRates are very high
The location is very central, hotel is very nice and clean
Stayed in December 2023
Reviewed: December 4, 2023
Kamentha
South AfricaLimited access to WiFi and data coverage poor on upper levels Long walk to elevator
Modern, comfortable
Stayed in December 2023
Reviewed: November 12, 2023
Елена
Russiathere wasn`t shampoo and body gel/ the furniture is little shabby
location/View
Stayed in November 2023
Reviewed: November 6, 2023
Marie
PhilippinesThere weren't enough amenities in the room. For an average of US$500 a night, basic amenities such as lotion, shower cap, etc. should have been provided and not requested.
The location of this hotel was excellent. Bed was firm enough.
Stayed in October 2023
Reviewed: November 6, 2023
Hlatko
United States of AmericaLocation was awesome
Stayed in November 2023
Reviewed: November 5, 2023
Eileen
United States of AmericaLocation. Clean. Great lobby!
Stayed in October 2023
Reviewed: October 14, 2023
Saul
MexicoAll was good
Excellent Location
Stayed in October 2023
Reviewed: October 14, 2023
Keith
United KingdomI didn’t like the fact that you had to pay a daily fee and then have to redeem it back within the hotel.
Great atmosphere and well located
Stayed in October 2023
Hollum, Netherlands
Bled, Slovenia
Lloret de Mar, Spain
Skei, Norway
Glenbeigh, Ireland
Puerto Varas, Chile
Formia, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content