Hard water stains on all water fixtures, dishes & silverware, so I had to scrub everything in order to cook. The shower diverter was stuck due to the scale, so I couldn't take a shower in the first room. The washers and dryers were not online for the 2 weeks I was there, so I had to go to a laundromat.

Having a full separate bedroom with a door was nice and the bed was very comfortable. Suites were big, especially the bathroom. Staff was accommodating, especially when I had to move rooms.

Stayed in December 2023

We had to ask for toilet paper but it was provided very quickly.

Loved the close proximity to Lucus Oil Stadium.

Stayed in November 2023

The shower didn’t have hot water at times and the shower head settings were pretty intense. The room had a very pungent smell, but overall it was clean. The television didn’t connect to the cable with the provided remote so it took some effort to get the tv to work

Location was good and easy to access

Stayed in November 2023

This hotel was a cross between a hostel and an apartment. We had no housekeeping services whatsoever the entire time we were there (3 nights/4 days) and the trash we set outside our door stayed there until we left. We only saw housekeeping briefly - once when we got there and once when we were leaving. The room and hall had a funky odor - definitely in need of cleaning. The bathroom exhaust did not work and one of the hooks on the wall was almost completely ripped out. This was a "do it yourself" hotel. I had to go to the front desk for towels, sheets, blanket, hair dryer, soap, and toilet paper. And the only way to get "clean" linens (they were stained) was to exchange them at the front desk. The pool was out of service apparently. Either they have a hard time getting staff or no one really cares. Hotel and grounds were in desperate need of trash removal. Booking.com does not inform you of pet fees when booking.

We had a 1 bedroom suite which was basically clean and comfortable except had a weird smell. Full kitchen. Had a nice gym and appeared to have a large laundry room. The front desk people were pleasant but had absolutely no dress code.

Stayed in October 2023

The hotel was clean and nice. However they charge you an extra $100 not listed in their profile. They bounced my bank account

Stayed in October 2023

The hallways. The other guests. The empty cupboard.

The front desk staff.

Stayed in September 2023

Our room had the cable box stripped and wire hanging out of the wall, and we had no remote. We did get a new room when I went down and asked about a remote. Hallways were dirty with lots of trash on carpet. The smell in the elevator was not pleasant, like a old moldy and musty smell. The pool was closed, and we were not informed of this before booking.

Bed was comfortable

Stayed in June 2023

Other than our shower wasn't working, I can't complain, but they had it fixed super fast.

Loved how they had silverware and utensils in the kitchen.

Stayed in March 2023

Pool was closed. Cable TV wasn't working.

The staff and comfort of room

Stayed in November 2022

The hallways were hot with a old scent, but overall it was clean

The room was very spacious

Stayed in July 2022

Not being to go thru lobby door after 12am

Loved the location

Stayed in April 2022

Was not informed the pool was closed, found a weird bug in the bathroom

Nice large room with a good set up

Stayed in March 2022

The room was spacious, the staff was very nice and accommodating.

Stayed in July 2021

My entire stay was pleasant

Stayed in March 2024

Many things were bad about this stay. Let’s start with basics. When you are traveling, there are 2 basic things you need in a hotel. First, comfortable beds to sleep in and second is a good shower. Neither of those basics were met at this hotel. My son was using the pull out couch to sleep on, naturally he needed bedding for it. I went to the front desk to ask for bedding and was told they didn’t have anything!!!! What?!? He quite literally handed me 1 singular sheet for the bed and said that’s all he had. Wow. Also there was nearly no hot water. We had luke warm to COLD showers the entire weekend. When I asked about this the staff told me it’s probably because they were booked this weekend. Seriously? You can’t provide hot showers for your guests? On to the annoyances: * When I checked in the first thing I asked about was the pool. I was immediately told that the pool was down and wouldn’t be functional for months. Wouldn’t you warn your incoming guests of this??? My 8 year old daughter made the 5 hour trip because she was very excited to swim in the pool at the hotel. I wouldn’t have brought her for the weekend had I known this. She was so upset. * The key cards are a total joke!!!! A total of 3 separate times I had to reactivate my card to get into my room. I was constantly blamed by the staff saying I likely had my card too close to my phone. NO DIDN’T! I am very good about keeping them separate because this has happened to me before. The third time I had to reactivate it I finally got annoyed and told the gentleman at the desk that maybe they should invest in better cards and he had the nerve to tell me I should “wrap my card in foil”….. I honestly think I gave him a “wtf” face when he said that… I’m blown away. Maybe you should invest in a better solution, I’ve never had this many problems and I have been to a lot of hotels. * the kitchen is very poorly stocked. There was exactly 1 bowl, 3 small plates and 1 dinner plate. Almost no cups.

Not much positive to say, this was a terrible stay. I liked that there were 2 TVs in the room, that was nice. The full size fridge and kitchenette are nice to have.

Stayed in January 2024

Dishes where very dirty and not checked by housekeeping (got us fresh ones on frontdesk), dishwasher old and dirty, TV only worked one night, heater not working well, floors not vacuumed, pool in repair, only one elevator working....disappointing.

The staff was very friendly.

Stayed in December 2023

No breakfast

It was ok

Stayed in September 2023

The shower did not work. I had to take a bath the refrigerator sounded like a small freight train all night long.

There was no breakfast they did have coffee, but they had no cups

Stayed in November 2023

The issues that kept popping up such as rooms not being cleaned, toilet not working, hot water not properly working, stains on laundry based items. The pool was also drained at the time and there were no breakfast options or even an easily accessible vending machine.

The quickness to respond to situations and handle them in a respectful manner.

Stayed in November 2023

Dirty sheets and towels. Noisy and didn’t feel good about staying there

Nothing except proximity to the airport

Stayed in October 2023

I didn’t like that the pool was closed, hopefully it’ll be back open on my next visit

It was very clean and it is pet friendly, which is great because my dog sitter backed out at the last minute. Will definitely stay there again when I’m in minute's

Stayed in July 2023

Good

Good

Stayed in June 2023

This hotel has maintenance and housekeeping issues. We spoke to the general manager (Derrick Seldon) who said we should request a full refund and that it was approved by him.

The bed was comfortable.

Stayed in April 2023

The fire alarm was going off uncontrollably, the bed sheets were not clean.

Stayed in April 2023

No ceiling fan in bedroom, no internet.

My queen suite was perfectly sized, clean, cozy and stylishly furnished for a reasonable price conveniently located near the airport.

Stayed in April 2023