N/a

Friendly and helpful staff, location 3 min to the beach, private beach, towels service free of charge, drinks/snack bar on the beach, tasty food, good cleaning services, good value for money. Wi Fi internet wasn't that good for work or video calls in the room, however there is an area in the reception hall where you can work and the internet there is good and free of charge.

Stayed in November 2023

The rooms facing the pool are very noisy with the entertainment til 11 pm. The mountain view rooms are the best!

The staff were amazing and it was great value for money

Stayed in October 2023

The only issue we had was with late check out. We had 3 rooms booked (6 adults and 3 children under 2 years old), 2 of which required late check out as the flight was at night. We asked for late check out when we arrived, but we were told to come back the day before check out. No one mentioned additional payment of €50 per room for keeping the rooms until 6pm until the day before the check out. Then on the last day we were only offered 1 room for late check out, but then the manager found another room so that we could keep 2 rooms until 6pm, for €100 in total. If there was a fee that we anyway had to pay, it would have been nice to know about it in advance and have the rooms booked for late check out in advance as well to avoid unnecessary stress on the last day of holiday. We also did not see any kids programs, although it was not a big deal for us. The water in the kids pool was cold.

Location was good, around an hour from the airport by taxi. Close to the beach (5 minutes walk), next to the shops, pharmacy. Food was nice, friendly and helpful staff, great hammam and massage, clean rooms. Not too busy at the pool or the beach. High chairs in the restaurant for kids.

Stayed in October 2023

The animation and the evening shows are definitely not the strongest side of this hotel, but we didn't expect anything outstanding.

Everything was just perfect for its price. The food is various and delicious, the pools are clean. The beach is quite close to the hotel, reachable within 5 min from the lobby. Not too many people in the hotel, so it's always possible to find sunbeds at the beach and near the pool.

Stayed in August 2023

Everything

Stayed in July 2023

Everything was ok but only I would be a bit happier if there was more red meat.Anyway,not a complaint just a recommendation. :)

The Hotel is really sweet like a home :) The staff made me and make the other guests feel good all the time.They are always helpful and kind.That's the main point if you wanna have a good holiday.I can say this definetely is a family hotel so youngsters can disappoint a bit but for me was ok cause I was looking for a calm place to save energy for my next adventures :)) Although the all staff were perfect,I want to big thank to Restaurant Chef Ümit and Waiter Mehmet for their nice energy and smiley faces. Thanks a lot lads.By the way food is delicious,cleaning service take care af your room every day.Normally I don't go to same resort for holiday again but this one will again be a top choice for me. Big thanks Pine House.

Stayed in June 2023

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. They are very hospitable and there for every need. Special thanks for the cake, made my son’s day unforgettable. We get a variety of foods every day, all taste delicious. I highly recommend this hotel.

Stayed in May 2023

The hotel is clean nice people is very friendly the food is nice I really like it because is no as nice as other hotels I mean in apparency is no as luxury but trust me is much much better because the staff is very nice and you fell like in your home

Stayed in May 2023

Good for the budget hotel. Food is simple but cooked good, you can definitely find something to eat. Fruit, ice cream on the beach, really nice. We got compliment from hotel: wine and fruits. Don't expect something fancy but for the money we paid they did a really good job

Stayed in October 2022

Nothing

The poop - location - staff

Stayed in September 2022

The whole holiday was great, but I would list one that needs to pay attention at: shower at the beach and at the pool was freezing cold. would be great to warm it up a little thank you Pine House!!!!!

In this hotel EVERYBODY tries to make guests happy!!!!!! Reception: we arrived at 12 noon, but the guy at the reception checked us in immediately, so we didn't have to wait until 2pm. Room: we loved our room with pool view. air-conditioning works perfect, so we didn't even feel the August heat, while being in the room. good thing is that air-conditioning didn't blow directly towards the bed, so we could leave it turned on at nights. room cleaning and towel change was every day. very polite and caring cleaner lady. there is only soap in the bathroom , but we had our shampoo and tooth pasta with us, so no problem at all. shower is great which is important because we took it min 4 times a day:))) Catering: eating and drinking all day long:))) besides 3 times a day, there were pitas, cookings, ice-cream, fruit, coffee, tea at the pool and beach area. from alcohol we drank beer and Malibu with coke. local wine, juice and other cocktails are not good quality. water in small bottles available in all areas: beach, pool, restaurant. service during meal time was great. this was our first time at 4 star hotel and I must admit that the service was like 5 star and deluxe resorts. the whole staff at the hotel including the manager who was always there trying to create comfort to the guests. Beach: I always went there from 7am-10am, so that time there were lots of sunbeds. also at the beach there was always a guy who used to pick-up coffee and water empty glasses. the water super clean. if you dive you will see fish swimming in groups. the road from hotel to the beach is sooo beautiful with flowers and trees and mountains view around. it takes 3-5 mins I think. I never set the time, I just enjoyed the surroundings:)) Entertainment: they did everything they could to make us enjoy our holiday. morning gym, volleyball, darts, fun pool games at 12 noon, water polo, table tennis, aqua aerobic in the sea. water slides turned on twice a day per 1 hour each time.

Stayed in August 2022

Bacon would be nice, but an excellent choice for all meals Being English,.

. The spa was excellent The staff were very attentive.nothing was too much trouble. A very friendly family hotel.

Stayed in July 2022

I liked everything

Very friendly stuff, free wifi in the hotel, free seif, no queues in the restaurant, close to the beach and to the bus stop

Stayed in June 2022

Room cleaning was sometimes poor, the floor was washed only once (during 2 weeks). Water slides were turned off 10 minutes before the schedule (out of 2 hours per day in total) Sunbeds were marked with caustic black paint which spoiled our towels

Food, restaurant and restaurant staff, swimming pool. Transfer from/to Airport, location and facilities. All these things were exceptional good 😁

Stayed in July 2022

nothing to say

the hotel facilities are nice, clean, and neat. the staff is great. special thanks to the kitchen and the chef. food is great!

Stayed in July 2022

Housekeeping was rude - barged in to our room without permission even though we had a "do not disturb" sign up. Then started yelling at us in Russian and explaining what the "do not disturb" sign means (I do not know why). However, considering how pleasant all the other staff was, I suspect this is a personality problem with that specific employee. The evening entertainment was in Russian, so for us English-speakers it was meaningless.

The staff was very accommodating and helpful, even though there was sometimes a language barrier - they did not always understand English very well. Still, with some hand gestures and trying different words, we always reached understanding. There was always room in the buffet, even though the hotel was fully booked, which was a pleasant surprise - we were never in a situation where we could not find a place to sit. Nice large pool with plenty of pool chairs around. Nearby beach was OK, not perfect. It is a pebble beach and goes deep very fast, so for small children or people who cannot swim it is not ideal. For adults that can swim, it is fine. There were marked chairs available on the beach, although they were all taken by around 10:30. There is a beach bar with free drinks and snacks - very convenient place to take a break from beach activities. We were in rooms on both sides of the building (pool + street), as we moved rooms due to some maintenance work the hotel needed to do. Even though there is evening entertainment with loud music at the pool, the sound levels in the room were OK on both sides of the building - no problems going to sleep in the evening due to noises. Across the street from the hotel, you find a shopping street and a tour organizer.

Stayed in September 2021

Nothing

Everything

Stayed in August 2021

Good hotel if you have kids. They will love the pool with slides. There is also a Reserved/Shared Beach 300mt away from the hotel (you need to go out from the hotel in order to reach it). We have been upgraded to a "family room" by the nice lady at the reception desk. Thanks again. Personnel is very kind. Drinks at the pool and all day available. Beer is free.

Stayed in July 2021

The location is not very good for this hotel, the whole Chamyuva does not have many interesting places. It was ok to leave the hotel once and walk around, but boring to do that again. All shops in the area are intrusive to people passing by. Pool is cold in May. They serve only local alcohol with all inclusive, which is of low quality. Even cheap imported alcohol costs extra. Kids animation was not very good and very short.

very nice and friendly staff. Hotel has a nice variety of food for an all inclusive, they change food choices every day. They have sauna.

Stayed in May 2023

Food with little variety and average quality The sea was far from the hotel Relatively old appliances and cleanliness was not suitable

The behavior of the staff was good

Stayed in August 2022

The internet speed very low , no wifi connection in the room. Some of staff didn't speak English at all.

Breakfast was mediocre. Location was great . Lunch and dinner mediocre. Food tasty but repeatable. Animation and Reception team very friendly ,helpfully and polite

Stayed in August 2022

Slow wifi, small variety of food in the restaurant, chemical taste of juice

Great hamam, free WiFi, free sunbeds, clean beach, good and clean swimming pool, free room safe

Stayed in August 2021

Everything was good ,stuff friendly and hospitable. Gréât choice of food and good service .

Stayed in July 2022

Very low wi-fi

Very tasty food and drinks.

Stayed in July 2021