I found the staff here to not be as nice as some of the other places we stayed while in Thailand. The people working at the reception area were lovely, but the bartenders and servers seemed put out when asking for anything. The cleaning staff were wonderful. My only other negative is the lighting in our villa, although I found this to be true of every place we stayed.

We loved our stay at Railay Resort & Spa. The grounds were beautiful. And spa villa was clean and comfortable and the perfect size for my daughter and I to share. The beach was steps away from our room. The pools were very nice.

Stayed in November 2023

I would like to have seen more variety of fruits at breakfast. However, overall the breakfast is lovely with a good spread of different cuisine for all tastes.

Lovely rooms, gardens and pool. Very quiet and family orientated although lots of couples of all ages. Staff very helpful and transfers all arranged by total at very competitive rates. Having stayed here a few times I would definitely recommend the hotel arranged transfer from Krabi airport. It is only a few Baht more than arranging the individual taxi and boat yourself but very straightforward and comfortable.

Stayed in October 2023

The hot tub outside doesn’t appeal to the eye. We didn’t use it

So close to the beach, perfect location

Stayed in November 2023

Staff were not very engaging Being charged extra for a cappuccino with breakfast.

Good location

Stayed in November 2023

Our room was huge and well laid out but it was quite dark and a little dated. The seal on our door was not good, big gap let mosquitoes in, had to spray it every night and a few still snuck in. Breakfast (and coffee) was poor despite the amazing location. Breakfast was included but we didn't bother eating it last day. There are plenty of nice options 5 minutes walk away for a few hundred bhat.

Location and grounds were stunning, all the sights, sounds and smells of a tropical paradise. Easy walk to everywhere even with a 2 year old. Beautiful pool. Huge bed, my toddler barely managed to quick me in the face the whole stay. Friendly and helpful staff, especially the guy who drove us to the room, super chill and gave us loads of useful info. Carried my wifes massive suitcase on his head all the way to the longtail boat when we were leaving. Absolute hero!! Free mini bar was a nice touch.

Stayed in September 2023

The negatives: Yes, they have very few chaise lounges - around 8:30 am, the first row towards the beach is completely full, at around 10 am the second row is also full. There aren't any additional beds for the beach so hotel guests actually have to lay on sand. This is very stressful... Also, don't expect to be close to beach, the Resort is made of cottages so if you have bad luck like is, you'll end up in a cottage near the pier, so on the other side, and it take around 10min walk to get to pool and beach (as you can see from the pictures, there is the beach, then pool + restaurant, then lobby + check-in reception and then only the cottages start. But first are the luxury ones) The shower is either super hot or cold, no in-between. The toilet clogs very very easily... Also, there is a gap between the bathtub and the glow and we slipped dialy. Almost broke our ankles there...(see picture) The road to the beach from the cottage is ugly and uncomfortable. The airport transfer is quite expensive.... The beach is crowded with day tourists and the longtail boats are very very loud, so you can't really sleep on the beach/at the pool This is a quite average -prized accomodation so you get what you pay for. I still recommend this accomodation and would come again

So first of all, I want to start saying that the negative reviews are exaggerated (e.g. I didn't see any problems with the furniture) ... So positive things from my point of view: Very quiet, very large room with all amenities (beach towels, robes, flipflops, beach bag, umbrellas, flashlight, toiletries. Plenty of space for a lot of luggage, drying rack for the towels in the bathroom and mobile drying rack for beach towels and swimsuit available. Free drinking water The breakfast menu is very very good and varied, every day they change some. Also the chief chef came personally to each table and asked if there are any requests or advice he will kindly take them on Monkeys :) Shadow from the mountains on the beach and pool side ATM and supermarket right there They are very well organized at Ao Nam Mao, with a waiting room, they will bring you and your luggage to the boat with a tuktuk. Also the airport transfer is very well organized and you don't have to carry your luggage I indeed recommend this accomodation!

Stayed in November 2023

Photos are misleading in regard to the privacy cottage having a "lush" landscape. Just a couple of palm trees surrounded by bare dirt. In addition, the bare walls displayed chipped paint, making it even less attractive. Privacy walls are not that high either, anyone over 6 feet can see over the other side. Jacuzzi doesn't have hot water, so it's basically just a small swimming pool with jets. Would have enjoyed my stay more if I just opted for a basic room.

It was obvious that the beach was maintained. Very little signs of trash compared to Ao Nang. Location was also far enough away from the bars and restaurants to make the area quiet at night.

Stayed in November 2023

The location was beautiful, watching the sunset on the loungers overlooking the whole of railay bay was perfect

Stayed in November 2023

Not much not to like. Just a set of draws may be helpful to unpack, and not live out of the case, and there was no hot water although nice bath, couldn't use it. We used the shower, but had a cold shower, not as bad as a cold bath.

Beautiful location central to both main beaches, well priced restaurants and bars, room had a bath and sofa, wardrobe no draws. Great air conditioning and well arranged lighting. Seats outside under the trees. Leaf monkeys watched us. Very welcoming friendly staff, always a smile and greeting. Breakfast at the seafront watching the sea and the boats come and go.

Stayed in November 2023

Great Value for money, location is excellent, easy walking access to all parts of Railay east and west. Breakfast was good to start the day exploring.

Stayed in November 2023

Not very helpful tour staff. Could have explained things better but we managed by ourselves.

Fantastic location. Large room, lovely to have complimentary soft drinks and snacks. Very tidy resort and nice pool.

Stayed in November 2023

The hotel is lovely but maybe a bit tired looking? It has everything you need but it could be updated slightly. There aren’t a huge number if seats by the main pool at the beach which is what sold it to us, and they’re usually always taken.

The location is amazing. You have access to both the East and West sides and you face directly onto the beach. The staff are so friendly and kind, and golf buggies are on hand to ferry you around.

Stayed in November 2023

Lot of walking, our garden bungalow near the east beach, reception, pool and breakfast at the west beach. Big gaps at the door (mosquitos)

Minibar included (drinks, chocolate, chips and so on) Breakfast okay Pools clean Connecting family rooms Bath

Stayed in November 2023

Breakfast wasn’t great, there are cafes nearby for coffee

The location is amazing, our room was a minute walk from the beach. Extras in the room were a nice touch, robes etc. Staff were nice

Stayed in November 2023

Tall people walking past looking in on you be nice if wall was few inches taller.

Good stylish room 1bed cottage spa bath outside.

Stayed in October 2023

the food was average with certain products being low quality

location

Stayed in November 2023

Nothing

The resort was beautiful, the pool and little cottage was delightful!

Stayed in November 2023

Rooms and furniture are old & worn. Need a luggage rack / bench / ottoman. The restaurant is expensive.

Excellent location, 2 pools, very friendly staff. The included breakfast buffet is good.

Stayed in November 2023

Honestly, the DIY breakfast was poor. Limited selection. The eggs were cold even when they had just been brought out. I thought the breakfast was the only negative of the hotel. Just not up to scratch.

Location, super staff, nice pools. Room with the outdoor spa was lovely. The hotel was so accommodating, arranging anything we asked for. Brilliant !!

Stayed in November 2023

Maintenance issues such as not all jets worked in the spar and the shower head couldn’t be adjusted.

Location, attention to detail such as beach bag and free mini-bar, breakfast, location of pool at front of resort. Great staff, always helpful and attentive.

Stayed in November 2023

Washroom was dated and not the cleanest

Great location and staff

Stayed in November 2023

The general natural environment is wonderful

Stayed in October 2023

Room somewhat dated. Floor and shower stall not very clean.

Beautiful scenery. Being able to enjoy both Railay and the even more spectacular nearby Phra Nang Beach before the day trippers arrive and most resort guests get moving made staying on the beach an amazing experience.

Stayed in October 2023

Tried booking transfers from airport to hotel, and staff very difficult to deal with over phone and email. Not very good at all. They even put the phone down on me. So unprofessional. The rooms look a bit dated and tired in places. But there is a repair programme going on around the site at the moment which isn't inconvenient to guests. Lighting is poor and needs updating in bungalows as even with all lights on its still dark in the room.

Staff around restaurant, pools and rooms very pleasant and always happy to helpful. Location excellent and food great. Pools and all areas clean and tidy including bungalow we stayed in.

Stayed in October 2023

Some smelly areas and despite the web site pictures the garden in our Private Garden was non existent. The kettle in the room had nowhere to plug in except the bedside table

Location. Location Location Lovely indigenous vegetation and good facilities

Stayed in October 2023