Nothing

Everything was awesome. Amazing staff especially Carol.. her energy and vibe is outstanding!!! All friendly staff The room was amazing, very clean and comfortable!! Breakfast was delicious.. great location. Would give this hotel 100%

Stayed in June 2024

Staff very helpful and pleasant. Room very clean and bright. Breakfast excellent.

Stayed in June 2024

Excellent staff, so centrally located and loved the feel of the guesthouse. Booked a Superior double and it was really spcious.

Stayed in June 2024

Great staff. Beautiful room (#507, more like an apartment). Central.

Stayed in June 2024

Amazing staff and breakfast!

Stayed in June 2024

Amazing place and the staff was 5 ⭐️! The breakfast spread was so incredible. We will be booking another stay very soon.

Stayed in June 2024

The entrance is well described by other guests and I confirm that it is really awful. I suggest a restyling (even if in common with the shop) and the use of different curtains in the evening when the shop is closed. Another suggestion is to repair the little problem they have with furnitures (i.e.handles, etc) and use of carpets in the common spaces to reduce noises in common areas.

Tesouro da Baixa is not an ordinary hotel, it is a way of life. I appreciated the interiors, the different rooms, the view, the position, the light inside the space, the staff that wad friendly and respectful, more rigorous than in other hotels and the cleanliness. Day by day you would feel increasingly in harmony with the place.

Stayed in May 2024

It's not the hotel 's fault but be prepared for street noises during the night. That's usually the problem when you stay in the center of activities. Bring ear plugs with you, we did.

Walking distance from everything you want to see in Lisbon. Excellent breakfast with a variety of options Clean and comfortable room Young and friendly staff

Stayed in June 2024

A bit noisy given the location in the middle of town

Short distance from the airport.

Stayed in May 2024

Few minor, minor complaints: -Phone system. Couldn't call room-to-room, couldn't always call ppl downstairs -No toilet paper in the lobby bathroom, only kleenexes. That's very comfortable. -Not a lot of towels to work with

Breakfast was amazing, and how novel for a hotel to let you have what's leftover from the refrigerator for snakes. Bed was very comfortable, staff was amazing, loved the teas. Helpful guidebooks

Stayed in May 2024

Lean and unique, enter inbetween shoe stores! Rooms were small but comfortable.

Stayed in May 2024

The location is perfect. There’s a metro station right outside the hotel with access to all the popular sites. The hotel is within a block of the popular square and meeting points for tour guides, yet it’s very quiet at night. While the location is perfect, my favorite part of this hotel is the staff. Claudia and her group are very helpful and in some ways better than some of the concierge I’ve interacted with at the Ritz, Four Seasons or Intercontinental. The rooms are modern with rain shower heads but retain the charm of a classic European villa.

Stayed in May 2024

We were not prepared for the challenge of unloading and finding a place to park the car over night. It was a Friday afternoon and there was a lot of traffic. However, there is a parking garage in the square. They only accepted Portuguese debit and credit cards, so if you're from another country, you will need to pay in cash. There is an ATM directly across the street from the hotel.

The location is directly below the castle, so it was just a 15 walk to reach the entrance. The hotel is right next to a square that had typical food, crafts and jewelry vendors. It was right in the heart of the historic section.

Stayed in May 2024

There are no negative comments.

Location, friendliness, helpful staff. Delicious breakfast.

Stayed in May 2024

The bathroom is a little small. As i stayed on the same floor as the reception and breakfast area, I could hear people walking about and talking.

Staff were very friendly, breakfast was great! Location was convenient and good! Room was big and clean.

Stayed in May 2024

There was nothing no to not like

The staff were exceptional the location fantastic and it was like a home away from home. That is how comfortable we were. The breakfast was extraordinary and a welcome departure from what one sees and gets at even luxury hotels.

Stayed in May 2024

Breakfast had plenty of options . Location was very good quiet comfy bed good shower. The staff were all fantastic obviously well trained in customer service. Nothing was a bother first rate.

Stayed in May 2024

Such a beautiful place! The staff was so nice and helpful. The room was clean and in excellent condition. The breakfast was plentiful and delicious. The location was perfect for all the attractions a newcomer to Lisbon would want to visit! Would stay here again in a heartbeat!

Stayed in May 2024

Breakfast and staff and location was perfect.

Cute and quint little place in the middle of the city, convenient to everywhere. Loved it and will stay again.

Stayed in May 2024

The lift is small and a little dirty

Relaxed atmosphere. Great staff.

Stayed in May 2024

Elevator broke last day

Everything

Stayed in May 2024

Nothing

The location is fabulous. The staff are very helpful and friendly as well as being very informative about Lisbon. Breakfast was perfect

Stayed in May 2024

great staff, amazing food. amazing room and location.

Stayed in May 2024

My room a bit noisy with sound of water pipes

Staff very helpful and it was clean and kept well

Stayed in May 2024