Fortaleza da Cidadela - Av. Dom Carlos I, 2750-000 Cascais, Portugal
#19 of 34 hotels in Cascais
Guests' ChoiceBased on 1068 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
9.1
Value for money
7.9
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 15, 2024
Tanya
United KingdomN/A
Staff were excellent - very polite and totally accommodating
Stayed in June 2024
Reviewed: June 14, 2024
Lorna
SwitzerlandThe reception staff should warn guests that it’s a LONG walk from the elevator and even though my luggage had wheels it’s difficult to push them on a plush carpet. No one even offered to help me with bringing my luggage to the room. Also some issues with the shower head in the bathroom.
Size of room was great.
Stayed in June 2024
Reviewed: June 14, 2024
Jeanne
United States of AmericaAside from not being able to find the outdoor pool, even with instructions from the staff, there wasn’t anything we didn’t like about this place. If we come back here, we would definitely stay here again.
The property was gorgeous and within walking distance to everything we wanted to go to in Cascais. We never did find the outdoor pool, but were able to use the indoor pool. The included breakfast was fantastic.
Stayed in June 2024
Reviewed: June 13, 2024
Moon
United States of AmericaNone
Great location. Authentic castle ambiance and wonderful staff and their service.
Stayed in June 2024
Reviewed: June 13, 2024
Claudia
United States of AmericaMy room was in lower level with quite a few stairs and lots of maintenance equipment noise
Your front desk staff is exceptionally helpful !
Stayed in June 2024
Reviewed: June 10, 2024
Richard
IrelandBedding and noise
Great location and staff
Stayed in June 2024
Reviewed: June 8, 2024
Hilary
United KingdomNo possibility of drinks at the outdoor pool and had to ask for service at the main bar - general impression of being overstretched although staff were individually very pleasant. Some rooms for our party a bit tired and towels threadbare.
Beautiful historic place with very stylish vibe and the potential to be a superb hotel. Lovely pools, both indoor and outdoor, pool towels freely provided. Excellent breakfast with views of the marina. Lovely public spaces. Upgrade to super room with lounge.
Stayed in May 2024
Reviewed: June 7, 2024
Timothy
United States of Americanothing
Everything
Stayed in May 2024
Reviewed: June 5, 2024
Mary-lou
CanadaCoffee To Go Cups outside breakfast area -- would be nice to have there from 6:30 to noon -- we had to leave early one day and would have been nice. - we didn't realize that we had to pay for the coffee in the room and only first 2 were complimentary.-- that was disappointing to see that as a room charge - usually coffee is complimentary, especially with a 6 night stay
Location was beautiful and very central. Breakfast was excellent.
Stayed in May 2024
Reviewed: June 4, 2024
Dr
GermanyVery beautiful location and perfectly fitting into the surroundings. Very friendly staff. Spacious room. Small little gym. Outdoor pool. Breakfast convenient and fine. Parking arrangement is very good! For our one night stay - perfectly fine.
Stayed in June 2024
Reviewed: June 4, 2024
Jay
United States of AmericaGreat location. Very interesting setting. Great breakfast buffet. Very accommodating staff.
Stayed in May 2024
Reviewed: May 31, 2024
Gordon
United States of Americaroom location
excellent breakfast
Stayed in May 2024
Reviewed: May 24, 2024
Chris
United KingdomThe gym is small for a hotel this size.
the breakfast was great, the hotel is unique and the staff were very helpful.
Stayed in April 2024
Reviewed: May 21, 2024
Lesley
United KingdomOnly thing I didn’t particularly like was, from our room, it was quite a long walk to the swimming pool which is on the roof. That’s the only negative for me.
It was a very eclectic hotel. Food and staff were excellent. Would go back in a heartbeat
Stayed in May 2024
Reviewed: May 18, 2024
Abdelhadi
United KingdomNot much !
The location and the staff kindness and good level of service were major aspects we really liked about the hotel. The breakfast was great with. Lots of choices and fresh food, variety of cheeses and fruits also pastry and cakes. Location is fantastic as well in the heart of Cascais!
Stayed in May 2024
Reviewed: May 17, 2024
Jo
United KingdomThere was no English breakfast tea. Also only three sachets of tea bags in total and none replaced the folllowing day. When I asked, ‘black tea’ was brought but it was a fruit tea. There was no milk provided even if there had been the correct type of tea
Very comfortable mattress, bedding and pillows in particular
Stayed in May 2024
Reviewed: May 16, 2024
Guilherme
PortugalSuper tiny rooms for a 5* hotel. Small bathrooms and oldish.
Location
Stayed in May 2024
Reviewed: May 14, 2024
Marina
United States of AmericaNo drinking water stations to refill water bottles. Parking setup was a bit confusing.
Location, interesting building design, history, art. Great breakfast.
Stayed in May 2024
Reviewed: May 13, 2024
Anders
SwedenThe fact that it is nicely arranged within a old fortress gives it a special athmosphere.
Stayed in May 2024
Reviewed: May 11, 2024
Tomas
NetherlandsLocation is amazing and food solid experience. The view is exceptional.
Stayed in May 2024
Reviewed: May 10, 2024
Jonathan
United KingdomSmall outdoor pool. The pool bar was closed, so I ordered drinks to the pool over the phone and the hotel charged room service. Room was not cleaned each day of our stay, despite repeatedly asking for house keeping to service the room.
Fantastic location, only 5 mins walk to the marina and old town centre of Cascais. Beautifully converted castle hotel, the views at breakfast on the terrace are fabulous.
Stayed in May 2024
Reviewed: May 9, 2024
Fiona
United KingdomNothing
Beautiful location , very helpful friendly staff and very clean
Stayed in May 2024
Reviewed: May 7, 2024
Mary
CanadaNo cold milk provided for tea in room. No creamers supplied for coffee.
Location
Stayed in May 2024
Reviewed: May 7, 2024
Roy
United KingdomNothing comes to mind.
The location of the hotel close to the town centre and the marina and the setting in the Arts district made the stay there absolutely perfect.
Stayed in May 2024
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