Avenida Infante D. Henrique, 113, 9500-150 Ponta Delgada, Portugal
#9 of 54 hotels in Ponta Delgada
Guests' ChoiceBased on 437 hotel reviews
9.3Cleanliness
9.7
Comfort
9.6
Location
9.7
Facilities
9.4
Staff
9.6
Value for money
9.0
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 16, 2024
Gina
United States of AmericaThe property was in a great location and very well maintained. The staff were always welcoming and helpful throughout our stay.
Stayed in June 2024
Reviewed: June 10, 2024
Paulo
PortugalNothing to be said.
Friendly staff and good locating.
Stayed in March 2024
Reviewed: June 8, 2024
Judy
United States of AmericaThe staff was exceptional. Professional, yet personable and kind. The property was very well-kept, elegant, yet inviting and comfortable. The rooms were stylish, and had all of the necessary amenities. Lovely!
Stayed in June 2024
Reviewed: June 2, 2024
Gene
United States of AmericaThe hotel was in a great location and the staff were very helpful and courteous. The breakfast was the best that we had during out 2+ week vacation that involved traveling to three other cities
Stayed in May 2024
Reviewed: May 27, 2024
Michaela
United KingdomThe staff made our wedding anniversary truly special :) This is Azorean hospitality at its best. Thank you so much!
Stayed in May 2024
Reviewed: May 25, 2024
Dan
SwitzerlandSelection of foods can be varied a bit each day
Great location, excellent service. I like the selection of foods.
Stayed in May 2024
Reviewed: May 24, 2024
Patricia
United States of AmericaComfortable beds, very helpful and friendly staff and great food
Stayed in May 2024
Reviewed: May 17, 2024
Erin
United States of AmericaThe hotel staff were all amazing and very helpful.
Stayed in May 2024
Reviewed: April 30, 2024
Cathy
CanadaLoved the breakfast and the fact it was included. The staff are lovely and very accommodating. Will definitely recommend to others!!
Stayed in April 2024
Reviewed: April 24, 2024
Stavros
CanadaBreakfast was just OK.
Location
Stayed in April 2024
Reviewed: April 22, 2024
Ilya
NetherlandsWe were here just for a one night. Good hotel close to the airport and city.
Stayed in February 2024
Reviewed: April 14, 2024
Simona
RomaniaFront desk employees and restaurant staff are not trained in 5-star hotel services (except valet services and the blonde lady at the breakfast restaurant). Poor options for breakfast
The valet services were great; the blonde lady at the breakfast restaurant provided great services. The rooms have a nice design;
Stayed in April 2024
Reviewed: April 9, 2024
Paula
United States of AmericaNothing
Very clean and good looking
Stayed in April 2024
Reviewed: April 8, 2024
Corina
LuxembourgEverything was absolutely perfect.
Everything was perfect. A real 5 star’ hotel, with excellent services. The staff is very competent, polite and efficient. Rooms are extremely comfortable, equipped with all necessary amenities. Breakfast was wonderful, with varied products, of excellent quality. It was a wonderful stay - we are looking forward to our next stay!
Stayed in April 2024
Reviewed: April 6, 2024
Hildee
United States of AmericaNothing
Breakfast buffet was wonderful. Good options and delicious. Omlets were made to order. Room was spacious and comfortable. Bed was perfect. O view as this wasn’t a water view room. Also, we had a really early flight to catch. Hotel provided us with coffee and croissants that we could eat there or bring with us. Everything was delicious. I would definitely stay here again.
Stayed in April 2024
Reviewed: April 2, 2024
Aneil
United KingdomEverything I tried was good except the machines in the gym need updating.
A grand hotel overlooking the harbour. A very pleasant stay.
Stayed in February 2024
Reviewed: April 2, 2024
Serina
AustraliaI thought Antonio was amazing and his welcome at reception when checking in was outstanding. He provided lots of information about the island and was very approachable. He was accomodating and helpful especially since my husband and I were swapping because of the football tournament one of our children were attending. We felt very looked after and it was nice to relax when things were so hectic with the tournament
Stayed in April 2024
Reviewed: April 1, 2024
Stevenson
CanadaFood for breakfast was average at best.
Loved being across from the harbour.
Stayed in February 2024
Reviewed: March 27, 2024
Mariana
FranceThe bathroom and room should have more hooks and surfaces to hold towels, robes, wet bathing suits and other belongings. The parking is way too expensive for the local cost of living.
Rooms have great sound and light proofing. The breakfast has enough variety and lots of local ingredients.
Stayed in March 2024
Reviewed: March 25, 2024
Richard
United States of AmericaThe service was outstanding
Stayed in March 2024
Reviewed: March 25, 2024
Mingcorya
United States of AmericaThe front desk staff were amazing!! They helped me book a reservation at the thermal pool and helped with transportation. Above and beyond service. Also, when we were leaving to go back to the airport, we were having issues with our taxi. The very nice man at the front desk walked outside in the rain to locate our driver. He is so amazing for doing that!
Stayed in March 2024
Reviewed: March 22, 2024
Paulo
United States of AmericaGreat hotel and fantastic staff Central location with ocean view
Stayed in March 2024
Reviewed: March 21, 2024
Pamela
United States of AmericaThe food and bar options were better outside of the hotel. It was fine.
I liked the location, the balcony, the incredible staff, the comfortable room, and the high quality experience.
Stayed in March 2024
Reviewed: March 19, 2024
Shauna
IrelandSelection of food at breakfast could have been better.
Spacious room, excellent staff. We were celebrating a special occasion and staff went above and beyond to assist with this. Centrally located and parking was a nice to have.
Stayed in March 2024
Chilliwack, Canada
Scanno, Italy
Roanne, France
Edinburgh, UK
Povile, Croatia
Balatonfüred, Hungary
Candolim, India
Edinburgh, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content