-- a view from the Sea Food restaurant and food there. It used to be a pond nearby, but now it is a semi-dry swamp. The mahi-mahi dish was not too bad, but a lobster was cooked really badly. Either it was frozen for too long or cooked for too long, but it was really rubbery. -sea was a bit dirty and not clear, while if you walk 200 m to the left, behind a pier, you can find a cristal clear water. Not sure if it is always like this there or just has happened during our stay. - the matress in our room was too soft. Ok if you stay alone, if you are with your partner, you will feel each turn of each others during night.

-Fast check in, even we did not have a pre-reservation, thanks to all reseptionists. - Nice beach setting, there are enough beach armchairs with the sun umbrellas Short walk from rooms to the beach -Buffet food, it is not a fine cuisine, rather a level of good home meal, but nothing wrong with it. I like it and there was enought fruits and fresh vegetables each day. Kitchen staff and waitresses were very attentive, please pass big thank you to everyone who works in kitchen for their good job -A dinner and a view in the Mediterranean restaurant

Stayed in May 2024

Rooms could have been a little cooler but it was 88 out so..

Beautiful location! Food was good! Entertainment was great! Loved the water Zumba 🤣

Stayed in May 2024

The buffet in the evening could be better in terms o replenishing the food. We arrived after 8pm one evening and looked like a storm had hit the restaurant.

The beach was incredible - plenty of chairs and shade. We had a beach front room which was great, a large room with a very comfy bed and a rainfall shower.

Stayed in March 2024

The food was okay at best & the offered up charges were poor/overcooked.

The location was far enough away from where the cruise ships dock that there really wasn’t any traffic from them.

Stayed in January 2024

Sadly, the food. Buffet is always fine and snack bar filled in where needed. But for dinner, the options are completely booked or not very good. We ate off-site each night, which can get pricey securing taxis back and forth.

This is a perfect resort for a short, chill getaway! The rooms were comfortable, clean and quiet. There is no pressure to buy timeshares or trinkets on the beach, which is a refreshing change from other places in Mexico. And speaking of the beach, it's amazing! Sand is soft, no seaweed, plenty of places to relax and things to do. The staff are attentive with service, drinks are never ending and made strong, the property is very well maintained, and though the location is quiet, it's close to town and activities. We will definitely be back!

Stayed in January 2024

La playa color cafe

Las instalaciones

Stayed in December 2023

Food was ok, bathroom small.

Nice beach, pool, beach chairs, good location.

Stayed in December 2023

slippery floor in the room, diverter in the shower/tub didn't work, therefore, VERY poor water pressure for the shower; food was essentially the same day after day at the buffet; water at the beach was not pretty; bed was worn out; the mini-frig was VERY mini!!!!

breakfast was good (best scrambled eggs I've had and French toast was VERY good all but 2 days); the maid did an EXCELLENT job with our room every day;

Stayed in November 2023

Pool not open longer

Gorgeous weather and atmosphere

Stayed in July 2023

The mosquitoes are horrible! My husband, daughter (10m), and I got attacked. There are small black ants on the property.

The staff was very attentive. They assisted us with all our needs. Checking in / out did not take long at all. The lady who assisted us to make our restaurant reservations was very friendly and nice. The gentleman that takes care of the excrusions was patience and helpful trying to figure out what we can do without 10m old. There are activities conducted daily that were very interactive, such as Zumba,morning stretching, beach games, and pool volleyball within others. The energy that the staff conduct those activities is amazing. The hotel is pretty small, and you are able to get from one building to the other fairly quickly. The family pool is nice and open late hours, which is nice. The beach was nicely set up with chairs made available under the shade. The food is good. A variety of Mexican food was at the buffet, which allowed for different types of eaters to have something to choose from. They serve breakfast/ lunch / dinner. Dinner goes until late around 11pm. The food choose do change from one meal to the next.

Stayed in June 2023

The food at bistro was not impressive. The atmosphere was nice though

The breakfast buffet was good. The pastor tacos were amazing

Stayed in May 2023

Could provide access to bikes for guests to hire, options limited to buggies or scooters etc.,

great location, beautiful spot! the all inclusive was good - room size was nice, and lovely outlook.

Stayed in May 2023

the Bali beds should be first come first serve.

the food is exceptional!

Stayed in March 2023

Some days there was seaweed on the beach but that's not the hotels fault

The pool was fantastic and so was the snorkeling down the beach

Stayed in March 2023

the room was a bit basic for the Melia standards

friendliness of the staff, they went the extra mile very professional and courteous. Location and privacy. stunning views

Stayed in February 2023

Keep in mind the beaches on the North side of the island are nice but not as good as the South side of the island Reservations for their restaurants other than the buffet were hard to obtain

Food was good. Especially compared to what we've heard from some of the hotels in Cancun. Lots of activities for kids and very family friendly

Stayed in December 2022

nothing

amazing location on a beautiful beach. great food and drink. big rooms

Stayed in December 2022

The rooms were musty, and AC was not powerful enough

staff were wonderful, food was good for the value, location was nice

Stayed in November 2022

The food was just ok

Beautiful ocean view

Stayed in November 2022

Food was of mixed quality....for example, snacks and at dinner was a bit underwhelming. However, we enjoyed the breakfast (standout was fresh panuchos) which was much better, that somewhat made up for it. I highly encourage the resort to do more fresh Mexican/Yucataneco food specialities, there were a few but its mostly "international fare", which were more mediocre. Also, they could use more chairs on the beach as at times they was limited availability.

It's a nice property and beach, we were pleased and it met expectations. The staff was courteous and efficient, and we checked-in quickly. The ambience and vibe was relaxing. We appreciated the plenty of various locations on the resort grounds. You can also walk pretty far down the beach. They gave us a good a room, high up which we preferred and could still hear the sound of the waves with no other disturbances. The water was very clear for the most part and importantly, no sargassum! We do intend to return.

Stayed in August 2022

WiFi not available enough the food is average

great service great facilities

Stayed in August 2022

Assistance from the desk was lacking. They never offered any alternatives or options, just no, or its not available. I asked for a chair and table in the room as it was missing and was told none were available. I went further to say that I had had hip surgery and couldn't just sit on the bed and sofa bed couch. They said nothing they could do. The bar hours at the pool/beach and restaurant availability. The pool bar closes at 6pm???!! All inclusive but reservations needed for the only 2 specialty restaurants, which were always booked causing you to eat at the buffet most times, which has basically the same items all day.

The location, views from rooms, the decor, pool, beach access was absolutely perfect. The concierge at the front entrance, restaurant and bar staff, very welcoming and helpful.

Stayed in July 2022

# Wi-fi : Weak signal , slow and unstable. # Noisy Construction works close to the adults pool. # Poor infrastructure at the pool and beach if you are not a member of the royal club. (Not enough umbrellas, no access to the sun beads) # As we were not part of the royal club the service is boarder line .

# Cleanness # Friendly staff # Car / motorbike rental inside the hotel # Adults only pool far from the family pool # Pool bar close to the adults pool # Water sports equipments # Good breakfast

Stayed in July 2022

look old , The towels where very olds . Need an urgent renovation before the value for money is less …

locación

Stayed in July 2022