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Reviews of Toscana Ambassador This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Salceto 11, 53036 Poggibonsi, Italy

#10 of 13 hotels in Poggibonsi

Guests' Choice

Review Score

Based on 38 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.1

  • Location

    8.3

  • Facilities

    7.8

  • Staff

    9.0

  • Value for money

    8.0

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 6, 2024

    9.0
    Fairly standard hotel for its type but the staff was fabulous and spoke fluent English.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    I encountered a medical issue and the staff went out of their way to be helpful.

    Stayed in June 2024

  • Reviewed: May 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There's nothing bad to say.

    Facilities were nice, and pricing was good.

    Stayed in May 2024

  • Reviewed: April 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 2 nights

    Breakfast is quite poor. It is the typical hotel dedicated to high school excursion, so you should expect youngster disturbing your sleep if you are a light sleeper - like me.

    Not far from the center, there is a big supermarket close to the hotel. The room had modern furniture and was quite clean.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower floor is lethal when wet. It's so slippery .

    Very nice room and quite spacious.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel staff were friendly and assisted with all the issues we encountered

    Stayed in March 2024

  • Reviewed: February 20, 2024

    9.0
    Great value. Clean. Good location. Very friendly staff. Would recommend whole heartedly
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    No gym !!

    Central location. Very very friendly staff.

    Stayed in February 2024

  • Reviewed: December 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Comfort Triple Room
    • Stayed 2 nights

    Check in process was easy and the rooms worked well for our family of five. The included breakfast was convenient and a bit more than what is typical of many European hotels.

    Stayed in November 2023

  • Reviewed: December 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    breakfast room was good , good selection of food bathroom was okay, prefer shower doors

    Stayed in October 2023

  • Reviewed: December 8, 2023

    9.0
    Nice hotel
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I think only location is could be problem because hotel is in one of small city but if u have a car everything is fine

    room is large and room was clean .

    Stayed in October 2023

  • Reviewed: June 6, 2024

    10
    Very convenient location
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 6 nights

    Everything was perfect

    Very convenient location, only few minutes outside the highway, the proximity to public transport and big market. Hotel is in a strategic location between Florence, Siena and other small Tuscan towns. Big and clean rooms, good breakfast. Staff extremely professional, kind and attentive (both at reception and at breakfast):-)

    Stayed in May 2024

  • Reviewed: June 6, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard to find from railway station hotel very tired no restaurant no bar definitely not a 4 star as it advised

    Beding towles and staff all nice

    Stayed in June 2024

  • Reviewed: May 28, 2024

    1.0
    Nothing like the pictures!!!! My recent stay at this so-called "four-star" hotel was nothing short of a nightm
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    My recent stay at this so-called "four-star" hotel was nothing short of a nightmare. From the moment I arrived, it was clear that this establishment was not up to standard. The room was incredibly small and dirty, with dust and mold. There was water damage on the bathroom ceiling. The bed wasn’t even fixed properly, constantly rolling and making it impossible to get a good nights sleep. To make matters worse, the receptionist was rude and completely unhelpful, making me feel unwelcome from the start. Prior to my stay, I had emailed the hotel to request a vegan breakfast, and they assured me it would be taken care of. Imagine my surprise when the first morning's offering was a single apple. When I expressed my dissatisfaction and requested to cancel the breakfast for the remaining days, the staff simply said "okay" with no apology or attempt to make amends. Additionally, the housekeeping was abysmal. They took my towel but forgot to replace it with a new one. I had to go down to the reception to request a towel, which was an unnecessary inconvenience and further highlighted the poor service. Overall, this hotel was a massive disappointment and definitely not deserving of its four-star rating. I strongly advise others to avoid this place if they value cleanliness, proper service, and basic hospitality.

    Nothing

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    Over all everything was perfect just some minor stuff
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    there is no ventilation in the toilettes

    Stayed in May 2024

  • Reviewed: April 30, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No aircon. Felt hotel needed maintenance and wondered why your amazing staff had so many roles to play.

    Staff were helpful and friendly

    Stayed in April 2024

  • Reviewed: April 30, 2024

    10
    Convenient place near Tuscan towns
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to say!

    Very convenient location only few minutes outside the highway, and in a strategic location between Siena, Volterra and other lovely Tuscan towns. Big and clean rooms, good breakfast plenty of cake choices. Staff extremely friendly and welcoming

    Stayed in March 2024

  • Reviewed: April 17, 2024

    6.0
    Basic arrangements, ok for one night travelling for work
    • Business trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 1 night

    Bathroom accessories

    Breakfast

    Stayed in April 2024

  • Reviewed: April 3, 2024

    10
    Toscana Ambassador is perfect as a base to explore Tuscany
    • Leisure trip
    • Solo traveler
    • Comfort Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I could find no faults

    Clean, spacious room with a large bathroom and shower. The staff were friendly and helpful. Only 10 minutes walk from the train station meant I was only 30 minutes from Siena and a short bus trip to San Gimignano

    Stayed in April 2024

  • Reviewed: January 12, 2024

    10
    Perfect !
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The room was amazing couldn’t fault, large and comfy. The breakfast in the moring was also really good, we had an amazing cappuccino from the coffee machine. The location was convenient, being super close to the train/bus station to take you into San Gimignano.

    Stayed in January 2024

  • Reviewed: December 14, 2023

    10
    Everyone was very friendly, a very calm and friendly environment
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    They could also have lactose-free products.

    Staff always helpful and very willing! Spectacular breakfast, with lots of variety, including gluten-free products. Great coffee. Spectacular service in the reception.

    Stayed in December 2023

  • Reviewed: December 12, 2023

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Comfort Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing negative

    Everything perfect!!!! Highly recommend

    Stayed in November 2023

  • Reviewed: June 2, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very dated, and the breakfast was not great - staff working very hard but it was way too busy, things running out and tables dirty.

    It was good value for money, convenient as an overnight stop on the road if all you need is a bed. The room and bathroom were a good size. There is quite an attractive outdoor bar area even if the general location is not very attractive. It was a short walk to get to restaurants etc. The staff were trying hard.

    Stayed in June 2024

  • Reviewed: June 1, 2024

    8.0
    Very Good
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

  • Reviewed: May 26, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: May 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2024

Showing 1 - 25

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