Signature level was good but evening dining was limited with a la carte dining always booked up Evening buffet was like a canteen

The staff were amazing and the staff below were exceptional Christina Gatto Catarina on customer service Roberto Sarlo Mabel Shimako Angelo

Stayed in September 2023

Eldorado restaurant was full for the week and not too much red meat variety.

Hotel grounds excellent ! Staff extremely professional and courteous. The signature level package is a must for peace and tranquillity.

Stayed in August 2023

beach

staff,service,cleaning,The Signature Level concept,close to Cefalu

Stayed in August 2023

Lack of fans and good air conditioning. Would like more food options. Spa was underwhelming.

Staff, entertainment, food, drinks, and swimming pools.

Stayed in July 2023

Nothing really

Everything was excellent - from the room, pools, restaurants and entertainment to staff who were always so approachable and friendly.

Stayed in July 2023

The dining choices were unfortunately very limited, they have three main ala carte restaurants at night but they rotate what is open- so the capacity of guests is too much for the dining options. Buffet dining gets a bit tiresome three meals a day and we were not able to try the Asian restaurant- that and they hosted a wedding party at one of the two available restaurants so no normal guest was able to dine. The spa was also very anti-climactic- there were not separate facilities for men and women and the treatments were very expensive and not professional.

It was quiet, beautiful and the staff was very helpful

Stayed in July 2023

Nothing!

Super friendly staff, excellent service and facilities, great food, beautiful beach and magnificent garden!

Stayed in July 2023

Restaurants booking system is not great. More restaurant capacity might be needed to enable people to get their desired bookings

Great expansive territory with good facilities. Staff was amazing, especially guys who works in the beach bar : Gabriele Fumoso, Antonio, Lorenzo. They were friendly, professional and helpful! Great guys!

Stayed in July 2023

I have just 2 small points to mention: hotel room size on site is counting quite sizable bathroom. When I was booking 23 sq m room, I was expecting different size of the accommodation. In reality the room was small, the bathroom was of great size. In general I have a point on this and try not to chose small rooms below 20m, therefore it was a disappointment. However, I have to say next day I didn't care about it already, as the room was wisely planned and was very cozy. 2nd: this is the first hotel in my experience of such a high class, where you need to pay 20 euro to go to sauna. Never ever faced this and don't think this is normal, if you buy premium level at 5 start hotel.

Absolutely great hotel! Didn't regret that I chose it at all and had a great premium experience. Very cozy and nice bungalow, close access to the sea, good pool with a lot of place around, absolutely fantastic food.

Stayed in June 2023

For a long stay, the menu choices would get repetitive, especially in the a la carte restaurants where one has to book in advance at reception. The communal inside bar area was always crowded and is not large enough for the size of hotel. The resort is a little under 5 stars in terms of quality of accommodation, food, lack of concierge etc. However, it offers very good value for money.

The location, whilst remote, was on the beach. It was easy to access by car but there are no other restaurants within walking distance. The buffet lunch and dinner in the main restaurant was busy but offered a large and varied choice of food. The cocktails were very good in all the bars. The front desk staff were very helpful. The other staff were very friendly and with our experience of Sicily, above the normal standard of Sicilian hotels. The bungalows at the beachfront on the south west edge of the property were spacious and offered a degree of seclusion.

Stayed in October 2021

Bulgalows we're dated compared to the hotel rooms and we assumed these are next to be updated. This was the last week of the season we should of been notified of limitations and facilities.

Food and service was excellent, staff were friendly and atmosphere very relaxed

Stayed in October 2021

I LOVE EVERYTHING. NO. 1 is how staff were really nice, and accommodating. Lovely food selection and clean environment. Love it.

Stayed in October 2021

The indoor pool was not open

The alacarte restaurant

Stayed in October 2021

Buffet restaurant was very busy and noisy especially during weekend. We didnt feel safe with this covid situation. Staff were extremely busy and we had our table taken twice whilst we went to get food so we had to change table 3 times during 1 dinner. The 2 other restaurants (a la carte) were only available on weekdays upon booking. On a positive note we'd like to praise the staff person who took care of serving pasta at buffet dinner - she was very hard working and was always nice to people despite having so much work

Comfortable and clean rooms with daily water refill. All meals inclusive as described on booking.com Beautiful private beach and pools.

Stayed in August 2021

Considering that the resort is in Sicily, we were expecting fresh fish and seafood. Poor selection of fish (frozen). Portofino restaurant: pasta & pizza -we were expecting a better quality of these, fresh pasta nota pre - boiled.

Clean rooms, A/C perfect, good dishes of buffet.

Stayed in August 2021

Uncomfortable bed, tiny room that didn’t look like the pictures, restaurants closed or reservations not available all week, buffet was very samey even though the evenings were themed it was only a couple of dishes - the pools were out dated with unclean mouldy tiles even in the spa. Very poor value for money! It took ages to get a drink at dinner, the soft drinks come in tiny cups. Signature level pool was over crowded the beach is tiny and dirty and full of sharp rocks and people are allowed to smoke all over the resort which is vile

Friendly staff, easy check in

Stayed in September 2023

Gym was 34 deg. No a la carte availabilty, needed to be pre-booked and no one was telling us in advance. They asked us to pay double. So big mess and very unprofessional.

Nice facility. Good food

Stayed in July 2023

The hotel said Massage is free but on the checkout they say “spa” is free , massage is 85 Euro. This is fraud.

Stayed in June 2023

- It’s an old resort that has been only partially renovated. Some parts of the hotel are still very old, and not according to the pictures - It’s all inclusive but actually only for the buffet. If you booked for 2-3 nights, you won’t get any place for the A La Carte restaurants. - Walls are too thin and you can here the TV from your neighbours. Not too much privacy… - Lights are too brights

The rooms are nice and modern.

Stayed in September 2021

Even though the hotel is quite new, it looks better in pictures than reality. We kinda felt that it is too big to fulfil all guest related requests (like a la carte restaurant reservations (if you're only having a short stay - it's impossible to try their a la carte restaurants due to super high demand and bookings in advance)). When you arrive you're offered to download their App (where you supposed to get all information and other services), but as it appears later on - it only gives you an information (basically a map and working hours), but the a la carte restaurant booking and also spa booking services doesn't work. The hotel (as big as this) basically lack proper amount of the A la carte restaurants (or the seating places should be increased to fulfil the demand) since they’re quite small and cannot welcome too many guests. The restaurant "Portafino" could be located on the hill overlooking the sea, not near the swimming pool where guests and their kids enjoy their water activities till very late and definitely ruin the mood of a calm and nice dinner. For breakfast we had to go to the other building of this hotel group so ALL guests had to use the only breakfast buffet option in the campus. All in all, restaurants are a HUGE ISSUE that should be a good consideration topic for the hotel's owners and management in the future since current situation doesn't give too many prestige points (as a proper 5* hotel should have). App requires improvement too. :)

The staff was polite and kind. Good selection of pools (so you can choose the calmer or more active one, depending on the mood). The sea was nearby, which is also nice. "Portofino" - A la carte restaurant (the ONLY one we could get a table booked at) had a nice selection of Italian foods (pasta, pizzas), although the appetisers options could have a wider selection as of 5* hotel.

Stayed in September 2021

Everything. It’s like 2* Turkish all exclusive hotel. Don’t recommend. The drinks on bar - they are mixing gin tonic with a water :( I think they are doing the same with all the drinks.

One thing :) they have new rooms, but the rooms really small and tiny. This is not worth such money!

Stayed in July 2021

The entertainment was mainly in italian, which is understandable as majority of guests were italian speaking but it could have been a big more diversed.

We loved it. The hotel is very clean, the pool area are nice, access to the beach is great and the food was nice. We will be coming there again.

Stayed in September 2021

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in September 2023