Via Panzani 19 (nero), Santa Maria Novella, 50123 Florence, Italy
#229 of 378 hotels in Florence
Guests' ChoiceBased on 537 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
9.6
Facilities
8.0
Staff
9.3
Value for money
8.3
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 25, 2024
Kim
United KingdomNo lift Glass panel from bedroom into shower. No privacy
Location very good Staff very friendly and helpful Breakfast ok. Free water in room
Stayed in May 2024
Reviewed: May 18, 2024
Catalin
RomaniaVery good staff, excelent location, good breakfast.
Stayed in May 2024
Reviewed: May 1, 2024
Justin
United States of AmericaThe hotel made it clear there was no elevator, but it was a challenge getting heavy bags up the four flights of stairs. Not a dealbreaker, but be prepared. The shower is poorly designed and leaks in the floor with normal use. The bed is not the most comfy, but fine. There are blemishes, the AC works but not well, broken floor tiles, etc. - it is old and needs a little TLC. This is not a luxury hotel by any means, but is safe and comfortable.
Location and price are great. The staff was great. Very helpful and accommodating of my not knowing the Italian language. Very helpful with recommendations and directions around town. The breakfast had premium coffee and a nice continental spread.
Stayed in May 2024
Reviewed: April 15, 2024
David
BrazilJust one small thing, the shower kept leaking water on the floor
The room was great and the Hotel is in a central location
Stayed in April 2024
Reviewed: April 10, 2024
Annalilú
ItalyThe room just seemed bigger in the photos, nothing else.
The room was nice and comfortable, not too big but not too small. The breakfast was various and good. The location of the hotel was near the main train station of Firenze and a lot of busses stopped there too, so it was perfect.
Stayed in April 2024
Reviewed: April 7, 2024
Yuliya
United States of AmericaThe staff is very attentive and provides a great service
Stayed in April 2024
Reviewed: April 6, 2024
Luke
United States of AmericaFor the price and location, there are really no downsides to this property. The staff was kind and helpful.
The location right across from SMN train station was fantastic…. Very easy to take luggage from the station to the hotel. The breakfast each morning (included in the rate) was also really nice with made-to-order coffee and tea drinks.
Stayed in April 2024
Reviewed: March 30, 2024
Porfirio
Puerto RicoThey don't establish there were no stairs. With promotion, they must tell about it . There are client can't climb stairs.
Localization
Stayed in March 2024
Reviewed: March 29, 2024
Jamez
United KingdomWiFi not brilliant in our room on upper floor but worked fine in other areas of hotel.
Superb location so convenient for SMN station with option to leave luggage before and after check-in/out. Room was lovely, bed comfortable, bathroom clean and spacious. Breakfast delicious and varied.
Stayed in March 2024
Reviewed: March 28, 2024
Sally
New ZealandLocation was great
Stayed in March 2024
Reviewed: March 16, 2024
Richard
New ZealandNo lift
Excellent location near train station. Easy walking distance to main sites.helpfu staff carried suitcases up stairs as no lift.
Stayed in March 2024
Reviewed: March 4, 2024
Michael
United KingdomWall was a little thin so could hear noise outside, toilet seat was broken and shower temperature was either too hot or cold.
Great location for a short stay. Nice room.
Stayed in February 2024
Reviewed: February 18, 2024
Ball
United States of AmericaThe breakfast is.Weak Nothing hot. One pastry choice. It’s free but still.
Across from train station. Its location requires no taxi. You can walk everywhere. Cheap cheap clothing district No balcony but I love my huge window open I’m got confused about my checkout date. The staff happily accommodated.
Stayed in February 2024
Reviewed: February 8, 2024
Ilie
RomaniaDirty hallway and stairs. Not a lot of breakfast options.
Comfy bed. Clean room. Great staff.
Stayed in February 2024
Reviewed: January 29, 2024
Zoe
United KingdomNo lift but this wasn’t an issue
Staff were really friendly, hotel location was amazing.
Stayed in January 2024
Reviewed: January 16, 2024
Melanie
AustraliaThe hotel needed some updating, the shower kept going hot and cold and had pretty bad pressure. There was no lift and we were on the 3rd floor. The breakfast could have had a better selection, all cold foods only.
The hotel was in a good location.
Stayed in January 2024
Reviewed: January 15, 2024
Mitchell
AustraliaShower is very sensitive and was only ever super hot or super cold
Good location, good breakfast provided, rooms were comfortable.
Stayed in January 2024
Reviewed: January 11, 2024
Sumit
Australiaall good
location & tidy
Stayed in January 2024
Reviewed: December 27, 2023
Pedja
SerbiaGreat location, approx. 10 min walk from main attractions of Firenze old city. Comfortable bed.
Stayed in December 2023
Reviewed: December 22, 2023
Caroline
AustraliaWould be better to have tea/coffee making facility
The location and friendly staff
Stayed in December 2023
Reviewed: December 19, 2023
Y
United KingdomThe toilet lid was loose/wonky and I forgot to mention it to the team. It took a while for me to get the shower at the right temperature, wasting a lot of water in the process, which l hate. At times too hot in the room, even though I did try to lower the thermostat; I did follow the minus arrow.
Both receptionists were very pleasant, proactive in information/assistance and accommodating, too. I do not remember requesting a quiet room but I certainly got one. I loved the shower, unusual design. It was very clean, which is what I mostly look for when booking a hotel room. Breakfast was excellent in terms of quality and options, the coffee superb. Lady very friendly and indeed hard working!
Stayed in December 2023
Reviewed: November 28, 2023
Betsy
United States of AmericaOur room was on the 3rd floor and there was no lift. Once going up, we had to think twice coming down. Had a hard time shutting the bathroom door for privacy but other than that everything was great.
Great location!!! A few steps from Santa Maria Novela Station and walking distance to many restaurants and points of interest. Great staff and super clean and tidy room. If ever going back to Florence, I’ll definitely stay there again.
Stayed in November 2023
Reviewed: November 28, 2023
Felicity
AustraliaThe rooms look like they need refreshing i.e., painting
Location was great. Staff were very helpful.
Stayed in November 2023
Reviewed: November 24, 2023
Eileen
United States of AmericaNo elevator
Close to train station
Stayed in November 2023
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