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Reviews of Il Pozzo di Santa Zita

Via Fontana 3, 55100 Lucca, Italy

#15 of 167 B&Bs and inns in Lucca

Guests' Choice

Review Score

Based on 169 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.7

  • Location

    9.8

  • Facilities

    9.4

  • Staff

    9.7

  • Value for money

    9.2

  • Free Wifi

    8.9

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Showing 1 - 25

  • Reviewed: May 27, 2024

    10
    A superb hidden gem, would definitely stay here again
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Superb location in the centre of Lucca, Rebakkah was really accommodating and helpful, definitely would recommend staying here

    Stayed in May 2024

  • Reviewed: May 26, 2024

    9.0
    Lots of character
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Check in process has too many emails/forms/WhatsApp messages. Mattress not the best.

    Unique room with lots of character. Good central location.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    10
    A beautiful chic hotel
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    What a gem of a place

    Stayed in May 2024

  • Reviewed: May 17, 2024

    10
    Wish we stayed longer!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We loved everything.

    It was clean, decorated beautifully, excellent location friendly and helpful staff.

    Stayed in May 2024

  • Reviewed: May 4, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Perfect place to stay in this Boutique hotel. Very spacious and beautifully decorated, felt very much in keeping with Lucca itself. Staff were very welcoming & helpful. Would definitely stay here again.

    Stayed in April 2024

  • Reviewed: May 1, 2024

    10
    We would book here again if we returned to Lucca.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    A second pillow!

    We stayed in the "Red Room," and it was beautiful and comfortable. It was so nice to have two chairs to sit in for us. We loved our location too!

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    An absolute gem! Perfect in every way ❤️
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was all perfect

    This property was an absolute gem 💎 It is in a perfect location for exploring Lucca, right in the centre but down a small side street so a peaceful nights sleep is guaranteed. We were greet on arrival by Patrizia who was wonderful, she explained everything we needed to know about the area in detail and gave us lots of great tips for our short stay. We stayed in the Purple Room, it was really beautiful, spotlessly clean and felt like a real treat. We cannot rate this place highly enough. We are on a 3 week trip with 7 different locations and have lots of places to go to on our travels and we are just hoping that they are all as good as this. Thank you so much, perfecto!

    Stayed in April 2024

  • Reviewed: April 12, 2024

    10
    Airy room, lovely personal touches everywhere, welcoming helpful host and great location.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing about the property but shame on the people who stayed there and stole the lovely decorative touches etc so that now means has to charge a deposit!

    Wonderful and knowledgeable owner operator host who has done this historical property up beautifully. NB this means no lift and steep stairs if that’s a problem for you. For us it was part of the charm.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    Lucca now has a special place in our hearts and this was cemented by this beautiful place to stay
    • Leisure trip
    • Travelers with friends
    • Superior Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Absolutely nothing - it was just perfect

    The property is presented perfectly for its location in such a beautiful location in Lucca. Rebecka was a wonderful host and was very welcoming and helpful

    Stayed in April 2024

  • Reviewed: April 8, 2024

    10
    Quiet, comfortable with a wonderful host.
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    There are so many things I loved about my stay, that it’s hard to know which one to begin with. First, the host Rebeccka has been instrumental in the grand pleasure of Luca. She recommended Opera, although it’s usually something I wouldn’t consider. It was brilliant. And a tiny venue, and so intimate and alive. She recommended restaurants, one of which I’ve been to twice this week. Communication with Rebecka has been perfect. The bed is comfortable with a memory foam topper and two memory foam pillows. It’s nice that she is eco-friendly doesn’t waste a lot of plastic with the mini disposable bottles. The blue room is so comfortable with two windows for a cross breeze. I also stayed in the purple room, which was fine. I love the location. You are in the center and you’re so many shops and restaurants but down a quiet little side street. My favorite type of location. All in all, an absolutely wonderful day and I highly recommend it.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    I would love to come back, one day soon and stay longer.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I have nothing bad to say. It was more than I expected .

    Very beautifully decorated

    Stayed in March 2024

  • Reviewed: March 26, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed

    Stayed in March 2024

  • Reviewed: March 12, 2024

    10
    Comfortable, friendly and in a good location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    No comment to make

    Location was excellent. Staff very friendly and helpful and extremely knowledgeable about Lucca.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    Fantastic visit, lovely accommodation and a great host
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    N/.A

    Great location within the walls. Rebecka could not have been more helpful. The room was absolutely stunning and you felt like you could relax as if in your own home

    Stayed in February 2024

  • Reviewed: January 7, 2024

    10
    Superb property, uniquely brilliant!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Booking.com issues eg scam emails requesting credit card details or cancellation which were false. Will go directly online to the accommodation next time.

    Superb gem in the centre of Lucca down a quiet street but only minutes from shops bars and restaurants. A beautiful "boutique" style room with exceptional design. Very comfortable bed and we lived the 2 windows onto the street. Fantastic staff and nothing too much trouble, gave restaurant and bar recommendations which were great and the clever keypad security system saved carrying keys around. Stairs no problem-only a flight more than a UK house to the top floor so ignore other reviews mentioning them. Truly a fabulous place, we are already planning our return !

    Stayed in January 2024

  • Reviewed: December 30, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great!

    Stayed in December 2023

  • Reviewed: October 9, 2023

    8.0
    Nice hotel. Would recommend, just be prepared for stairs!
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Lots of stairs. Four flights up to room and stairs to reach bathroom above. Very poor communication with hostess regarding location. Abrupt and condescending attitude from her. Staff entered our room when we had “do not disturb” sign up.

    Nicely decorated, comfortable space. Cappuccino/coffee machine in room. Quiet.

    Stayed in September 2023

  • Reviewed: October 8, 2023

    10
    Excellent
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property has a lot of character and is in a great location

    Stayed in September 2023

  • Reviewed: October 5, 2023

    8.0
    Great place to stay in Lucca, but unacceptable number of stairs for the Green Room (which was charming) in particular.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The number of stairs required to climb to get to the room, plus the stairs to get to the bathroom was ridiculous. Hopefully our 2night stay will not impact the rest of our month long vacation, but at this point we are incredibly sore. I so wish the stair issue would have been disclosed earlier so that I could have requested something more appropriate for our 70 something bodies. Getting our luggage up and down was excruciating! Too bad because the stay was perfect otherwise, so I do highly recommend with the warning to make sure to request a lower room unless you are very young and fit with minimal luggage.

    Perfect location and super helpful staff!!! Beautiful room and extremely clean! Staff helped us with transportation and everything went very smoothly!

    Stayed in October 2023

  • Reviewed: September 27, 2023

    10
    A smart, comfortable room, just a stone's throw from the middle of Lucca.
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night

    Very minor - we walked past the door the first time as it's a small property and wasn't very clear.

    The room was beatifully set up with plenty of space. The bed was extremely comfortable with smooth, crisp bed linen. The staff were really helpful, pointing us at a number of great restaurants for dinner and breakfast - although there are options at every turn in Lucca. And it's well positioned, only a minute or so from the magnificent Anfiteatro

    Stayed in September 2023

  • Reviewed: September 26, 2023

    10
    Beautiful, we will be back!
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was perfection. We loved the green room. Great location, great staff! We love your hotel and Lucca.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    10
    Beautiful clean rooms in central Lucca
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The only thing was check-in and dropping off bags was confusing. I don't mind if the room is not ready but we did tell them that we were getting there early just to drop the bags off but no one was there so we had to call them. However this is only a small issue and I would definitely stay there again.

    The room was beautiful and spacious. It was also very clean and the bed was super comfortable. I also liked the location.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    10
    Fabulous
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great accommodation, in a great location and Federica was amazing.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    This place was amazing! Everything was beautiful and clean

    Stayed in September 2023

Showing 1 - 25

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