My only problem was opening the heavy door that led from the courtyard into the Via Filungo - but given my age and size, that is really more a comment about me!

This is the second time I have stayed at Busdraghi. They have the same staff now as they did before - and to me that says a lot. Always friendly and welcoming. They are prepared to go the extra mile to help. The breakfasts are excellent. I defy anyone not to find something they like - cakes, fruit, salami, cheese, several kind of bread, tomatoes, several jams, honey, Nutella, fruit juice, cereals, croissants, eggs, frittata - superb. And the position is right on the Via Filungo - very central for everything.

Stayed in May 2024

Location very good. Hostess very pleasant and helpful. Breakfast was very good. We enjoyed everything about our stay.

Stayed in May 2024

Unfortunately the bed was rather hard and we didn’t find it very uncomfortable

Beautiful property in a perfect location to discover Lucca. The room was lovely and the staff very warm and welcoming.

Stayed in May 2024

Nothing

The staff! So nice! Marta and Ingrid are great! Location is great. Room is nice. Breakfast was beautiful and tasty.

Stayed in May 2024

There are steps to reach main level on 1st floor.

Quite well-managed and maintained former Palazzo in a good location. Wonderful staff and nice breakfasts.

Stayed in April 2024

No option but a long staircase that you had to drag your luggage up. Not unusual for Europe but guests just need to be aware .

Staff was so curteous and helpfulful. Great breakfast . Charming

Stayed in April 2024

Difficult location if you have a car. The parking lot is two blocks away in a "hard to drive" non-traffic zone. A street en route to the parking was closed so it was complicated and we got lost.

The host, Marta, was thoughtful and very kind. She has a warm wonderful personality. Good location for walking the city. Old world charm of the hotel was excellent.

Stayed in November 2023

Great!

Stayed in December 2023

Excellent service, great breakfast, special vegan one for my partner.

Stayed in September 2023

None

Breakfast was lovely, lots of options. Enjoyed our stay, thank you.

Stayed in September 2023

Shower was just ok

The staff is very friendly and helpful. Location was great.

Stayed in July 2023

Everything was good. No complaints

Breakfast was good. The location is great. In the heart of Lucca.

Stayed in June 2023

A stripe of reflective safety paint would be helpful to mark the places where there's an unexpected step. Right now these blend in and could be a tripping or falling hazard.

Everyone in our family group of 9 people enjoyed the visit. The breakfast was terrific. The food was tasty, beautifully arranged and very inviting. There was a good variety too, with fruit, baked treats, and some non-sweet options like eggs. Our hostess, Marta, was kind and accommodating. I wanted more coffee right as breakfast service was ending. She insisted on making me a fresh cup and brought out all the rolls again, arranging them for me to choose from.

Stayed in June 2023

on a main street, it could be a bit noisy at night. we would have liked a mirror and a chest of drawers to deposit our smalls, but these were tiny niggles.

the property had a lot of character and the breakfasts were excellent.

Stayed in June 2023

absence of tea/coffee making facilities in the room

location, ambience, very helpful staff, gluten intolerance needs extremely well provided for. beautiful historic building

Stayed in May 2023

There is no elevator so you will have to lug your baggage up the equivalent of two flights of stairs to get to the lobby. Also you get two pieces of soap that are literally only the size of a postage stamp! So remember to bring your own bar of soap if you stay there. There's a bathtub with a rinsing wand but no shower curtain around it, so you'll have to work around that if you're used to having a shower in your home or hotel room.

Very clean and inside the old city walls but not directly in the center. Pretty confusing getting around. Even Google Maps got it wrong a couple times. Great host!

Stayed in May 2023

There was very little to complain about. I think it would be overly picky to criticise.

The breakfast was great and the staff superb very friendly and helpful.The location was perfect

Stayed in May 2023

nothing

beautiful room very tastefully decorated lovely and quiet

Stayed in May 2023

very comfortable double room, lovely staff. the hotel is on the main shopping road for Lucca and was very nice. nice breakfast too!

Stayed in May 2023

Nothing

Lovely old building in centre of Lucca with spacious and comfortable rooms. Excellent breakfast with range of choices including homemade cakes. Staff friendly and helpful

Stayed in May 2023

Other than some minor references above for lack of elevator and heavy doors for entry there was absolutely nothing untoward for Busdraghi Residenza. Ok, maybe one point - heat! We couldn't figure out how to lower the temperature in the room. We closed most of the radiators but somehow the room was always around 23-25c. We're used to much lower temps. That's about it.

Truly within the walls of the fortress and center to everything that brings you closer to Lucca's historical significance. Plenty of restaurants nearby.. Not as touristy as other known places nearby such as Pisa or Florence. The big heavy doors to get in to the "cortile" and hotel itself requires a bit of a push with a skelton key (provided after signing in) and a set of stairs leading up to the lobby might be a bit much for older travelers, but manageable nonetheless. Rooms were accommodating with enough space to move around. Bathroom was spacious enough for our personal belongings. Within the room there was a wardrobe closet, a chais lounge and a small sofa chair. Wifi was fine while in use with no breaks in signal. Staff super and friendly. They provided the necessary care for coffees and cooking needs, if requested. Thumbs up!

Stayed in April 2023

Breakfast had everything and more. Couldn’t have had better

Stayed in March 2023

Fresh orange juice fresh pastries, offered cooked eggs Good

Stayed in March 2023

There were an amount of stairs. This did not hinder or bother us, but it could detract folks that are lacking physical agility.

Great location, good breakfast (for Italy). Lovely structure. The hostess spoke English well and that does help us single language folks.

Stayed in October 2022