Minor complaint, and this is probably reflective of general infrastructure and less of Enigma Suites. The hot water in my shower was very sparse, but the actual bathroom itself was amazing. It should also be noted that depending on what room you book you will have to climb steep steps. Definitely would not recommend to travelers with mobility issues.

The hospitality received from Chrisa and the rest of the staff was incomparable. Truly top notch service from start to finish. Chrisa was incredibly responsive, and made my stay in Santorini and with Enigma Suites seamless. I felt valued during my stay, and any concerns I may have had would be addressed immediately. Chrisa was helpful in arranging tours and transport around the island. Furthermore, the room itself was beautiful. Incredibly quiet and comfortable. The complimentary bottle of local wine was also a great touch. Similarly, the complimentary breakfast was amazing. The hotel itself is very centrally located and it’s easy to get to other locations on the island whether by bus or taxi.

Stayed in May 2024

Nothing

Enigma was truly amazing! The views, the beautiful space, the daily gourmet breakfast choices, the 5-star facility, luxurious touches and rock star staff make this place truly special. It’s a real gem and worth the steps to get to your room each day (my calves thank me!). We’d definitely come back when we return to Santorini and highly recommend this place!

Stayed in May 2024

Nothing

The property was clean, spacious, comfortable, centrally located with a fantastic view of the volcano and spectacular sunsets. The staff were very helpful and pleasant.

Stayed in May 2024

The rooms were incredibly clean and with the best views of Santorini. Staff made our stay feel extra special and would help organise and recommended places to visit and eat.

Stayed in May 2024

Lots of stairs to climb so it might not be the best option for the mobility-limited.

Location was superb, facilities were great, and the staff were absolutely wonderful.

Stayed in May 2024

Enigma Suites is an amazing place. The staff are incredible, friendly and extremely helpful, and our room was absolutely stunning! It was very clean and well maintained, the view from our balcony was breathtaking and the location is perfect access to walk around Thira. Breakfast on the balcony each morning looking over the Caldera are memories I will cherish. I highly recommend staying here, and I can’t wait to go back.

Stayed in May 2024

Everything was absolutely perfect. The rooms, the staff, the breakfast and the views! From the minute we arrived it was clear we had picked the right place to stay.

Stayed in April 2024

we loved everything

The hotel was beautiful! We had amazing sunset views from our room. The staff couldn't do enough for us and breakfast was delicious.

Stayed in October 2023

The location and lovely staff.

Stayed in September 2023

Our room was beautiful with amazing caldera views. We loved tasty the breakfast brought to your balcony each morning. The staff also was very helpful ensuring the best stay possible.

Stayed in September 2023

There was nothing we didn’t like!

I loved everything! The location, staff, super clean, the delicious breakfast! They went above and beyond to make sure our stay was perfect! A special thank you to Chrisa for everything!!

Stayed in August 2023

I didn’t mind them, but it was a little rough for my husband doing all the stairs. It was 98 stairs from our room to the entrance at the street.

Beautiful hotel! The location was perfect. We were close enough to all the shops and restaurants, and to the bus stop. Breakfast everyday was delicious and was brought to our private terrace. Amazing view from there of the sunset every night. Staff could not be more accommodating.

Stayed in September 2023

Nothing

Location was perfect in Fira and beautiful views. Staff is exceptional

Stayed in August 2023

Beautiful hotel and great location

Stayed in July 2023

The views are incredible as is the staff, and the food and cocktails - we loved it all!

Stayed in August 2023

none

Great location. Excellent View. Very friendly staff.

Stayed in August 2023

We forgot to mention to the hotel staff that the water of the shower was quite cold and wouldn’t warm up. The sink was working perfectly fine though and, once again, we forgot to mention this to the reception so they didn’t have a chance to check on it.

We really enjoyed our stay in Enigma Suites. The Cave Studio had an amazing view and a fantastic terrace with an open sunset view. The a la cart breakfast was delicious, generous and was beautifully served in our terrace at the time of our convenience. Staff was very helpful, friendly and professional. We traveled for my wife’s birthday and we were welcomed with a complimentary bottle of wine and a small cake on the birthday morning. There was also a very good minibar with a Nespresso machine, iron, all the necessary amenities for the bathroom, 1 bottle of complimentary water and the bed was extremely comfy.

Stayed in August 2023

A place to dry wet bathers and towels.

From the time of booking to actually arriving excellent service from Chrissa and Nancy. They could not do enough from booking restaurants, excursions, and exceptional customer service from ALL staff at Enigma suites. Suite 7 was the best accommodation we’ve ever stayed at, the fabulous outdoor area, the size a design of the room. We are looking forward to returning.

Stayed in August 2023

Everything was awesome, Nancy at the reception was very helpful

Stayed in August 2023

My only gripe was the noise of the air conditioning in the cave bedroom - it was quite loud and keeping it at low speeds wasn’t enough to cool the space down.

Location fantastic, views were spectacular. Staff couldn’t do enough for you. We booked the Exclusive Jacuzzi Suite which I would doing again given the amount of external privacy you get compared to others.

Stayed in August 2023

The view was incredible! The hotel is at the perfect location. The staff was very friendly. Exceptional service!

Stayed in August 2023

all of us felt the mattresses were not comfortable

The staff was excellent!

Stayed in July 2023

Excellent location, close to restaurants and shops. We will definitely come back the staff were great.

Stayed in July 2023

Great hospitality on late notice!

Stayed in June 2023