The website states that the restaurant is open on Wednesdays and all the signage around the property including in the courtyard supports this. However on arriving I found that it was not which was a little disappointing. The decoration in the bedroom was very tired and dated to a point where the plaster on the walls was cracked and broken. The shower in the bathroom was tricky to get the temperature right on but not impossible. The room lights can only be turned on and off at the main switch by the door but there are two bedside table top lights, you just need to remember to turn them on before turning off the main lights.

The building is really historical and looks incredible. I stayed in a four poster suite which was very clean and tidy. The floor slopes quite a bit which is to be expected due to the age of the building and it adds to the character and charm of the room. The bed was extremely comfortable and I had a great night’s sleep.

Stayed in September 2024

The bathroom on suite could not get in comfortably door wouldn’t close properly radiator in the way Stubbed my toe up trying to manoeuvre myself to use the toilet

The property was fine very old

Stayed in September 2024

Room 102 was okay... needs a little bit more decorating...

Very good location and excellent value for money... upgraded to a double for free... breakfast was well cooked...

Stayed in September 2024

I would prefer to be on the first floor and thereby avoid the steep staircase. However it is a 15th century coaching inn and so steep stairs are to be expected.

I have stayed here before as the location is brilliant - right in the centre of Gloucester. Hotel room was very clean and comfortable although it was tired-looking. Hotel is under new management and improvements are being made. My room was on the second floor and stairs were very steep - previously I have been on the first floor which I would prefer. Staff are extremely friendly and helpful - one took my case down the stairs for me when she saw me struggling.

Stayed in September 2024

Needs a lick of paint

Very quirky Great staff Perfect location

Stayed in September 2024

Really in need of refurbishment. Beautiful building but so run down.

Check in ok. Location good.

Stayed in September 2024

Dated, but ok for short stay , some noise but to be expected if above a pub courtyard. They advertise Sky Sports however this is false, had a 5min walk to a sports bar (Doctors bar, had cheaper 🍺) to watch the ⚽️

Large room, location 5mins to Quay & Cathedral , close parking NCP opposite multi-storey was about £9 24hrs via NCP app.

Stayed in September 2024

The restaurant and public toilets in the dining area were not great.

The hotel is under new owners and are currently making improvements. This meant the rooms were good and very clean

Stayed in September 2024

I was woken up early hours numerous times by the sound dumoersters being moved around. Drinking water wasn't available.

The size of the room was ideal, very clean, location is very good.

Stayed in August 2024

With so much history operating since the 1600s, an interior update wouldn't hurt

The history of the place

Stayed in September 2024

Nothing.

The history and the character. The atmosphere was tremendous. Location was right in the city centre.

Stayed in August 2024

Ghosts; didn't see any but you never know

Old and full of character

Stayed in September 2024

the wifi didn't work in my room, likely weak signal and thick walls which is understandable as it is very old building, but could do with a repeater near where my room (210) was

good price for very good location right on the high street

Stayed in August 2024

Nothing specific.

Was comfortable, and surprisingly quiet.

Stayed in August 2024

It’s quite run down and needs a make over for the rooms

It has a huge amount of history

Stayed in August 2024

The Noise. Don’t go on a karaoke night !

The manager welcomed us in the bar as we arrived he was very friendly and helpful. The room had a four poster bed and was superb. The only negative to this hotel is noise, but this was not a suprise as I had read previous reports. Bottom line is if your sleep is easily disturber take some ear plugs, I did and it was fine.

Stayed in August 2024

The signage to reception is a bit confusing when you arrive but a customer at the bar noticed that I wasn’t sure where to go and pointed me in the right direction.

It’s central location as I was singing at the Cathedral that weekend. The historic nature the old beams, gallery made it a special place to stay. I arrived Friday evening and there was a daughter and father singing in the courtyard which was enjoyable to sit and listen to with a drink.

Stayed in August 2024

Noise from front on front bedroom

Central convenient

Stayed in August 2024

Room a bit small, could do with a chair. Shower difficult to operate & did not drain properly. Toilet seat was loose

Quiet room, staff pleasant

Stayed in August 2024

BEDROOM - comfortable bed but VERY HOT room. Fan provided but I needed to be able to open a window. Duvet too thick - so I just used the cover - I should have asked for extra pillows as there weren't any extras in the room, as it is usual to find. Friend was disappointed no hot chocolate sachets with the tea & coffee.

STAFF went the extra mile continually - friendly and exceptionally helpful - couldn't have been better in any way. They are all a tremendous asset and we really appreciated them. BREAKFAST - best when not a buffet as on 2nd day it was cooked fresh and beautifully hot on lovely hot plates. GREAT! That was excellent. Day 1 buffet of warm food and cold plates was good quality food but the temperature of it was disappointing. BEDROOM - comfortable bed with all that was needed provided in the room. ANCIENT BUILDING - fascinating to stay there; we loved that! Of course it would be impossible for the historic fabric to be in the pristine condition of a modern building but bedroom and dining areas etc were properly clean. PARKING - worked out really well although not on site, because the drop off place at the rear was so close and staff were amazing in assisting us - plus the public charge was very reasonable - maybe add this more clearly in your advert? COMMUNICATIONS BEFORE VISIT - My phone calls, emails received VERY helpful responses. (Sorry I bothered 'Roomsbooked' & 'New Inn' several times with queries.) My worries were treated with great patience, friendliness and concern as we had some mobility problems and also I was arranging for foreign friends to also stay too, with lots of luggage and I wanted all to go well - as it did!

Stayed in August 2024

No air con

Location and staff

Stayed in July 2024

Other personnel appeared not to be very interested nor motivated. No clear 'last round of drinks'. We've read that the breakfast buffet should be very good but we didn't experience it that way. The unevitable noisy seagulls in the morning.

Beautiful traditional hotel in the city center. Centrally located and good selection of beers. Check-in & bar manager was very pleasant.

Stayed in July 2024

Quite noisy until quite late with bar downstairs. Room could have been cleaner.

Great central location! Lots of history and friendly staff.

Stayed in July 2024

The hot water was tied to another room, so when they ran cold water, the shower turned scalding hot

Unique and in a great location

Stayed in July 2024