It was too regimented

The food was very goo

Stayed in June 2024

We felt that the restaurant was understaffed for dinner, which led to some delays. There may also be some room for improvement in the efficiency of team work. Nevertheless, overall it was not concerning. We got everything we ordered and within very reasonable time. For housekeeping The Inn uses a system where a guest needs to opt-in. You need to put a sign on your door to have your room cleaned. From a hospitality point of view I would offer opt-out instead as we have had at other locations. Either offering needs to be properly communicated to the guests. If you, as a hotel, choose for opt-in requiring your guests to put a sign on the door, you will need to make sure you explain that when guests check-in and you need to make sure every room has such a sign. We were not told (and after the first night room was cleaned) and when we raised this during our second full day, we did not receive the professional answer from the blond receptionist a guest may expect. That truly left a negative impression.

Overall good experience. Nice location with sufficient parking. Close to the main road, but it is situated is such a way that it is not disturbing. If you sit on the terrace in the sun, you hardly see the passing traffic as the hotel parking which you overlook is above street level. Through the tunnel you can reach Loch Lomond and the cycling / walking path. The Inn offers a good variety of food and drinks, and it is all very tasteful. We really liked the good restaurant so we did not have to go out for dinner. If you do want to go out, realize you will need to use you car. We can recommend breakfast and diner, we did not have lunch. Do make sure you make a timely reservation for diner. Even just for 2 persons. The restaurant is popular. Room was spacious and cool.

Stayed in May 2024

Dinner service was a tad slow

Everything

Stayed in May 2024

Check in experience & reception could have been better. Room description "economical"...... nice views of the carpark & trees, but the advertised Loch views required imagination!

Convenient location, plenty of parking. Very close to Luss and boat trips. Generous size room.

Stayed in May 2024

nothing

Had a snug double but was a massive room Steak pie on the evening was beautiful Breakfast was great

Stayed in June 2024

There was slight noise from the nearby traffic busy Rd.

Lovely hotel staff were friendly and very helpful attentive.food was delicious dinner and breakfast.room was beautiful massive bed everything you needed.very dog friendly would stay again.

Stayed in May 2024

The room was so hot , I couldn’t open the window because of midges

Great food & staff

Stayed in June 2024

Room was very noisy and warm. Bed is small

Good location; good size rooms and nice staff. Great shower

Stayed in June 2024

the loud annoying piano player, a lot of other guests where trying to move as far away as possible in order to enjoy their dinner. I could hardly hear my partner and it was just nit enjoyable tbh. The breakfast was really bad, cold and over cooked

Location amazing, dinner was amazing.

Stayed in June 2024

Very very slow service for food in the evening. Too few staff who were run off their feet. Rooms very hot.

Great location Plenty of tea and coffee in room Food was fine

Stayed in June 2024

Service in restaurant second night a let down, Also didn’t like live music during meal. Too loud

Good location

Stayed in May 2024

Very helpful and cheerful staff. Great food.

Stayed in June 2024

The cleaning of the bathroom was poor. The underneath of the toilet seat had urine staines, the shower mat was rolled up and left at the side of the toilet with the toilet brush, ( very unhygienic) . I informed a member of staff but she wasn't bothered, So for a executive suite it was poor.

The staff was excellent. The car parking.. The service was excellent..

Stayed in June 2024

Nothing. All good

Check-in was very smooth. Unlike the last hotel I reviewed they had not lost our dinner reservation and were perfectly happy to accommodate a severe but unusual food allergy. The food in the restaurant was very good and good value for money. The staff were informal and friendly but competent even though they were juggling with a full restaurant and preparation for a wedding the next day. The breakfast was really good. The live singer was unexpected and really excellent. The room was well appointed, if a little small. I particularly liked the generous provision of milk for tea.

Stayed in June 2024

A nice atmosphere.

Stayed in May 2024

Staff were really friendly, easy check in. There is a path at the front of the inn that takes you under the main road to the gorgeous Loch. The rooms are really spacious and bed was comfortable. We stayed in a room with our 10yr old and they put a roll away bed in for him also very comfortable. Had dinner in the restaurant with live music and again great staff. The food was good pub grub, good portion and fresh. Check out was easy and the lovely girl at front desk gave us butterscotch’s on our way out :)

Stayed in May 2024

Nothing

Location, isolation, quiet

Stayed in May 2024

Nothing accessible on foot. Had to drive everywhere and pay for parking at destination.

Easy access from the road and parking onsite. Very friendly staff and good food.

Stayed in May 2024

Nothing

Good food and nice room

Stayed in May 2024

The room was very nice and comfortable and the food was good.

Stayed in May 2024

N/A

Great location and comfortable stay.

Stayed in May 2024

Constant music in the dining room

It is very dog friendly

Stayed in May 2024

No lift.

Staff friendly, great location, food was great

Stayed in May 2024

Our room was next to the stairs so you heard everyone coming up and going down them

The views

Stayed in May 2024