Its not actually near the o2 arena! Its not walking distance at all. Its about 1/1.5 hrs walk to o2 arena and 15 mins drive. Have to book a cab going to o2 arena and to the hotel which is another expense. Walking distance if i can walk through water lol.

Clean and nice place. Very posh..

Stayed in May 2024

stylish, clean and lovely rooms.

Stayed in May 2024

As mentioned above some polite staff and some rude staff.

Did not have breakfast, room was nice and little touches like ice in the corridor. Bottled water in the room and scales in the bathroom. We were very pleased some staff were nice some were rude just nodding head when you asked them a question. At one point we were totally ignored by reception staff as he went over to help Colleague with another customer and totally ignored us. We went over to the other table and asked the question and were able to go on our way after 10 minutes of being ignored.

Stayed in May 2024

The only thing that let the property down was the broken window handle and also the bath handle fell off seemed like these things needed sorting a while ago and hasn’t been

Bed was super comfy and hotel was very stylish. Breakfast was also really nice

Stayed in May 2024

Very comfortable and clean

Stayed in May 2024

Really enjoyed the style of the hotel. The view of the o2 arena. How spacious room was , very good bed.

Stayed in May 2024

Nothing

Very clean and friendly staff, would deffo visit again

Stayed in May 2024

Nothing to be dissatisfied with tried to book an extra day but there were no rooms available for a temporary booking. Sauna too small for this big hotel.

It's very clean and the facilities are new and the front desk is very helpful and problem solving.

Stayed in March 2024

Cost

Very clean, very comfortable bed. Staff were accommodating and friendly. Breakfast was fab! Highly recommend

Stayed in May 2024

There wasn’t anything I didn’t like

The restaurant and room service was great.

Stayed in May 2024

Amazing staff and syed made sure my birthday was extra special ! Appreciate it

Stayed in May 2024

This was our first time in London. We could not recommend this hotel enough. Great location, able to catch the underground to different parts of London. Great affordability. Hotel was clean and comfortable. It has everything you require, including a umbrella which was great with the change in weather. We were also upgraded to guests of the day which was a bonus and made our stay!

Stayed in May 2024

The hotel staff, named Lama, went above and beyond to assist me in finding my passport and wallet. His exceptional service and dedication are truly commendable. I am extremely grateful for his efforts and professionalism. Thank you for your outstanding assistance!

Stayed in May 2024

Lovely hotel, I enjoy staying here everytime I'm visiting London. The rooms are clean, the facilities are handy and the staff are lovely

Stayed in May 2024

Lack of car parking.

Clean and fresh. Rooms big.

Stayed in May 2024

The confusion over the breakfast… at check in was told the breakfast was complimentary, then was told it wasn’t in the morning… was weird.

Nice lovely facilities and location, the room is spacious and the spa is amazing.

Stayed in May 2024

NA

Staff were so friendly, room was spacious, the bed was the comfiest bed I’ve slept in at a hotel.. the pillows were an absolute dream.

Stayed in May 2024

Cleanliness was an issue on this occasion, the carpet wasn't cleaned properly, I had hair stuck to my feet when I took my shoes off upon arrival, the bathroom needs attention - the bath tap is grimey and brown, the showerhead is full of limescale so the water goes in different directions rather than downpour. The late room service options are very limited, for a hotel of this calibre I expected more, especially dairy free/vegan options.

I've stayed at this hotel before as it's convenient when going to an event at The O2, the bed is very comfy, the staff are great - very friendly, the facilities are good and the rooms are very spacious.

Stayed in May 2024

Poor room service

Nice clean hotel

Stayed in May 2024

Na

Location and the facilities

Stayed in May 2024

I had a stay for 2 days here. Lovely hotel and super friendly staff. Sahib in particular was super friendly and sociable. Definitely recommend this hotel. Also in a super nice neighborhood. Well secured

Stayed in May 2024

Only thing I didn't like was I thought I was booking a hotel.at the 02. I didn't realise was do far by road or train.

Hotel was very nice

Stayed in May 2024

Nothing to dislike

We liked everything about this hotel.Really enjoyed our stay

Stayed in May 2024

I didnt like the staff at the reception since I had to like call in 5 times to ask in for a complementary fruit basket that was coming with my room -After calling them 5 times even after that they have not given the complementary fruit basket that I have paid for with the room. So the staff at the reception werent quite helpful since you are paying alot of money for your stay at this place.

The cleaniliness and facilities of the property

Stayed in May 2024