1 Aldwych, Westminster Borough, London, WC2B 4BZ, United Kingdom
#12 of 1,012 hotels in London
Guests' ChoiceBased on 578 hotel reviews
9.4Cleanliness
9.8
Comfort
9.8
Location
9.7
Facilities
9.6
Staff
9.7
Value for money
8.4
Free Wifi
9.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 9, 2024
Louise
United KingdomNothing
Very comfy bed. Great facilities in the room
Stayed in June 2024
Reviewed: May 28, 2024
Toby
United KingdomThe bar area is beautiful, and also the mezzanine level, but the ceiling and ceiling lighting is slightly plain for a stunning double height space.
A mix of contemporary, but still warm, elegant and traditional and English. Beautiful exterior and interior. The windows magnificent!
Stayed in May 2024
Reviewed: May 24, 2024
Sara
United KingdomN/A
The whole experience. Was for my husbands 50th and was above and beyond. A stunning hotel with so much to offer.
Stayed in May 2024
Reviewed: April 27, 2024
Gary
United KingdomThe cost to room size ratio
Friendliness, professionalism, service, breakfast and location. Dave the Doorman is an absolute legend. The car parking facility is priceless.
Stayed in March 2024
Reviewed: April 7, 2024
Jason
United States of AmericaCan’t say there was anything that I didn’t like or thought needed improvement.
Small luxury boutique ambiance. Very friendly staff.
Stayed in April 2024
Reviewed: March 25, 2024
Shela
United KingdomNot being informed we would be in a room for the disabled by reception staff for earlier check in. Overpriced breakfast.
Early check in, great location for theaters, exceptional housekeeping service , great bar staff and servers. Very good pre theatre dining with a good choice of U.K wines.
Stayed in March 2024
Reviewed: March 16, 2024
Helen
United KingdomStaff were superb - low key but very warm and caring. Extremely small number of hotels manage to pull this off. Must be something to do with the management culture and training. Gorgeous interior design and great location
Stayed in March 2024
Reviewed: February 17, 2024
Lesley
United KingdomLovely swimming pool but I would have liked the water temperature warmer.
Exceptional service, beautiful, spacious and spotlessly clean bedroom, superb breakfast.
Stayed in February 2024
Reviewed: February 16, 2024
Neil
United KingdomAbsolutely nothing. It is faultless!
Everything is just perfect. Fantastically clean and well laid out. Great lobby bar with wonderful staff and exquisite cocktails. The location is ideal for Covent Garden.
Stayed in February 2024
Reviewed: February 12, 2024
Michael
United KingdomA little on the expensive side
Excellent gluten free meals for breakfast and dinner pre-theatre - well presented and served by friendly and helpful staff - the location of One Aldwych is excellent and very convenient for access to theatres etc - rooms were beautifully clean and well appointed if a little on the small side - staff without exception were friendly, attentive and helpful
Stayed in February 2024
Reviewed: February 2, 2024
Damian
SwedenAmazing location amazing staff.
Stayed in February 2024
Reviewed: February 1, 2024
James
United KingdomWe had an amazing stay at One Aldwych. The staff were fantastic, and simply couldn't have done any more to help us during our stay. The hotels location is superb, just minute walk to Covent Garden, Trafalgar Square and the whole West End theatre district.
Stayed in January 2024
Reviewed: January 21, 2024
Sharon
United KingdomLocation, history
Stayed in January 2024
Reviewed: January 18, 2024
Tracey
United KingdomEverthing was perfect
Everything, beautiful building the decor , the staff very truly amazing
Stayed in January 2024
Reviewed: January 12, 2024
Simon
United KingdomExcellent location, facilities and service at the hotel.
Stayed in January 2024
Reviewed: January 9, 2024
Julie
United KingdomThe hotel added a service charge which increased the price of the rooms. This was not made clear when I booked.
The room was lovely, beautifully fitted out, and very clean. The service was exceptional both in the bar and at breakfast. The food at breakfast was well presented and very well cooked.
Stayed in January 2024
Reviewed: January 7, 2024
Jake
United KingdomNothing. It was superb.
Everything was perfect. The best hotel I’ve ever stayed in and made all the better with the added touches and excellent staff. The price is high but worth every penny.
Stayed in January 2024
Reviewed: January 2, 2024
Julia43sutton
United KingdomI've stayed in bigger rooms in London but they were very nice.
Fantastic area, right in the heart of London. Lovely staff. Great cocktails. Very clean
Stayed in January 2024
Reviewed: December 20, 2023
Barbara
United States of AmericaVery clean. Nice amenities. Great. Coffee and anacks
Stayed in December 2023
Reviewed: December 18, 2023
Ian
United KingdomThe second bed was small
The location was exceptional
Stayed in December 2023
Reviewed: December 16, 2023
Emma
United KingdomGreat location Clean Staff were friendly & helpful
Stayed in December 2023
Reviewed: December 14, 2023
Christine
United KingdomIt’s convenience, welcoming and luxury for a special family occasion.
Stayed in December 2023
Reviewed: December 10, 2023
Frederik
BelgiumWonderful stay. Everything was perfect. We come back.
Stayed in December 2023
Reviewed: December 10, 2023
Kelly
United KingdomNothing
Decor beautiful, staff exceptional, felt very comfortable in our room.
Stayed in December 2023
Oban, UK
Lucerne, Switzerland
Bayonne, France
Pula, Italy
Montville, France
Portland, USA
Lisbon, Portugal
Kaitaia, New Zealand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content