Esplanade Road 22, Paignton, TQ4 6BQ, United Kingdom
#7 of 22 hotels in Paignton
Guests' ChoiceBased on 2072 hotel reviews
8.6Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
8.8
Staff
8.9
Value for money
8.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 9, 2024
Jane
United KingdomNothing
Location, clean friendly staff
Stayed in June 2024
Reviewed: June 9, 2024
Natalie
United KingdomNo food available
Stayed in June 2024
Reviewed: June 9, 2024
Brian
United KingdomCar park is very expensive at £45 per night, but hey ho, it kept the car safe and clean from the salty air.
The room and the staff were great. Aircin and a Fridge in our room. Breakfast was excellent too. The elevator from the underground car park is a nice touch.
Stayed in June 2024
Reviewed: June 8, 2024
Jackie
United KingdomClean & convent
Stayed in April 2024
Reviewed: June 6, 2024
Robert
United KingdomNothing
Location breakfast bar large range of drinks
Stayed in June 2024
Reviewed: June 6, 2024
Becca
United KingdomHeating is confusing and it’s way too hot in the room maybe little blankets as alternatives
Up to date rooms big tv clean and tidy
Stayed in March 2024
Reviewed: June 5, 2024
Gyonyul
United KingdomClean and comfortable room with modern design. Close to the beach, friendly staff, good breakfast.
Stayed in June 2024
Reviewed: June 4, 2024
Jane
United KingdomThe building was very modern and light and airy with plenty of places to relax
Our room was amazing could not have been better
Stayed in June 2024
Reviewed: June 4, 2024
Jeanne
United KingdomVery clean and staff were very professional and friendly
Stayed in May 2024
Reviewed: June 2, 2024
Nick
United KingdomReception staff were a little bit vague on the running of the car park. Also part of our family joining us had a terrible ordeal trying to get a third bed for their five-year-old child who was booked in as a third person.
Clean new easy access from the car park rooms were quiet
Stayed in June 2024
Reviewed: June 1, 2024
Mitchell
United KingdomOnly thing was car park is small and the hotel and abit more expensive then the one that’s just behind it.
It was a lovely hotel we had a beach view which was amazing. Staff were lovely and helpful would recommend to anyone!
Stayed in May 2024
Reviewed: June 1, 2024
Alison
United KingdomDidn't feel the room was cleaned to the highest standard whilst we were there. Just little things like toilet rolls or tea and coffees were not always topped up, so we would have to ask for more of these.
A brilliant location near to everything, Decor of hotel was lovely with a gorgeous outdoor seating area, the staff were helpful and friendly and we had a fabulous big room with amazing views.
Stayed in May 2024
Reviewed: May 31, 2024
Carol
AustraliaBreakfast on the last two mornings, was it bit disappointing there were no glasses for the juices and ask the lady behind the bar and she open the dishwasher and put steam hot glasses on the bar for the juice (not nice to drink hot orange juice) also no pastries or croissants out asked one of the boys and he was nice said sorry and went and got some more but not plates to put them on. A lot of people were waiting for tables but a lot of the tables were not being cleared so made a big log jam. I know you have busy times but it seems,like the staff can’t handle it. You have signs in the lift that tell you the busy times so you should be aware of this yourselves. Overall it was a pleasure to stay with you.x
Stayed in May 2024
Reviewed: May 30, 2024
D
United KingdomDogs everywhere
Seafront location Rooms modern Seafront location Floor to ceiling windows excellent Seaview Clean Staff great Decor Food Reasonably priced Location
Stayed in May 2024
Reviewed: May 30, 2024
Jonathon
United KingdomHouse keeping took a long time - on two occasions our room hadn't been cleaned by 16:00 which was a bit of a shame. We were also told we could not have any more complimentary water during our stay (a perk of a Privilege Room) because "we have run out". Also the breakfast operation seemed to struggle with items running out long before the advertised close. The hotel may also be a victim of it's own success - there were a few coach parties in, which I understand as it is a lovely part of the world - however naturally they monopolised the facilities and this necessitated the staff's focus over other guests. I know the hotel is new and may well still be finding it's feet so these grievances are small and I am sure will be improved with time. We will definitely be back.
The staff in the restaurant were top class, as were the bar staff. The restaurant served food better than it had any need to be and the staff, again, were attentive and knowledgeable. The room was fantastically appointed and the décor throughout is to a high standard. The size of the hotel is excellent and the Privilege Room was exceptional.
Stayed in May 2024
Reviewed: May 29, 2024
Leonilda
United KingdomThe breakfast was chaotic not enough choice for breakfast I thought is was really poor. The dinner time was ok
The hotel is clean and nice also de location
Stayed in May 2024
Reviewed: May 29, 2024
Lisa
United KingdomComfortable and clean
Good location
Stayed in May 2024
Reviewed: May 29, 2024
Mike
United KingdomParking is an issue.
Staff amazing. Position, quality of rooms, amazing views, comfort - all first class.
Stayed in May 2024
Reviewed: May 28, 2024
Emma
United KingdomBreakfast could have been more organised keep running out of cups and plates.
Beautiful clean hotel nice friendly staff
Stayed in May 2024
Reviewed: May 28, 2024
Jenny
United Kingdom2nd day breakfast was very unorganised and fraught
Excellent location - right on the sea front and in easy reach of everything including public transport links
Stayed in May 2024
Reviewed: May 27, 2024
Alison
United KingdomTables weren’t cleaned away at breakfast time. No plates cups etc abit chaotic
Stayed in May 2024
Reviewed: May 27, 2024
Jackie
United KingdomToo hot and stuffy, despite the air conditioning. I hated that you can't open any of the windows - it felt very claustraphobic at times.
Lovely hotel. Very modern.
Stayed in April 2024
Reviewed: May 27, 2024
Andy
United KingdomBreakfast was a bit of a bun fight around 9 to half past with lots of people and not enough tables. Staff were excellent though. If you go early or after half nine it was a lot less busy. Never had a dedicated barman ,staff were filling in and cocktails were a bit random. No baileys at the bar!!
Position was ideal for visiting restaurants and pubs. Staff were cheerful and helpful. Hotel spotlessly clean.
Stayed in May 2024
Reviewed: May 26, 2024
Michael
United KingdomRooms too hot. Breakfast on the second day there weren’t enough staff to keep the restaurant clean and to keep up with the demand for food
Excellent location. Well designed room. Comfortable bed
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content