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  4. Reviews of Mercure Paignton Hotel

Reviews of Mercure Paignton Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Esplanade Road 22, Paignton, TQ4 6BQ, United Kingdom

#7 of 22 hotels in Paignton

Guests' Choice

Review Score

Based on 2072 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.6

  • Free Wifi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 9, 2024

    10
    Excellent facilities and location.
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location, clean friendly staff

    Stayed in June 2024

  • Reviewed: June 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted from a mobile device

    No food available

    Stayed in June 2024

  • Reviewed: June 9, 2024

    8.0
    An Excellent Mercure
    • Leisure trip
    • Couple
    • Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Car park is very expensive at £45 per night, but hey ho, it kept the car safe and clean from the salty air.

    The room and the staff were great. Aircin and a Fridge in our room. Breakfast was excellent too. The elevator from the underground car park is a nice touch.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    10
    Enjoyed
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted from a mobile device

    Clean & convent

    Stayed in April 2024

  • Reviewed: June 6, 2024

    10
    Airshow weekend away
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Location breakfast bar large range of drinks

    Stayed in June 2024

  • Reviewed: June 6, 2024

    10
    Lovely stay! Very clean only 2 issues the heating was too much for us so could have done with a thin blanket and the sin
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted from a mobile device

    Heating is confusing and it’s way too hot in the room maybe little blankets as alternatives

    Up to date rooms big tv clean and tidy

    Stayed in March 2024

  • Reviewed: June 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and comfortable room with modern design. Close to the beach, friendly staff, good breakfast.

    Stayed in June 2024

  • Reviewed: June 4, 2024

    10
    Our stay was brilliant
    • Leisure trip
    • Couple
    • Deluxe Privilege Room with One Double Bed and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The building was very modern and light and airy with plenty of places to relax

    Our room was amazing could not have been better

    Stayed in June 2024

  • Reviewed: June 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 3 nights
    • Submitted from a mobile device

    Very clean and staff were very professional and friendly

    Stayed in May 2024

  • Reviewed: June 2, 2024

    8.0
    Comfortable and clean
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted from a mobile device

    Reception staff were a little bit vague on the running of the car park. Also part of our family joining us had a terrible ordeal trying to get a third bed for their five-year-old child who was booked in as a third person.

    Clean new easy access from the car park rooms were quiet

    Stayed in June 2024

  • Reviewed: June 1, 2024

    10
    An amazing new hotel with nice staff and always try get beach view.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Only thing was car park is small and the hotel and abit more expensive then the one that’s just behind it.

    It was a lovely hotel we had a beach view which was amazing. Staff were lovely and helpful would recommend to anyone!

    Stayed in May 2024

  • Reviewed: June 1, 2024

    9.0
    Great location with amazing views
    • Leisure trip
    • Family with young children
    • Deluxe Privilege Room with One Double Bed and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Didn't feel the room was cleaned to the highest standard whilst we were there. Just little things like toilet rolls or tea and coffees were not always topped up, so we would have to ask for more of these.

    A brilliant location near to everything, Decor of hotel was lovely with a gorgeous outdoor seating area, the staff were helpful and friendly and we had a fabulous big room with amazing views.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    8.0
    Great but needs a bit of work when busy at breakfast.
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 5 nights
    • Submitted from a mobile device

    Breakfast on the last two mornings, was it bit disappointing there were no glasses for the juices and ask the lady behind the bar and she open the dishwasher and put steam hot glasses on the bar for the juice (not nice to drink hot orange juice) also no pastries or croissants out asked one of the boys and he was nice said sorry and went and got some more but not plates to put them on. A lot of people were waiting for tables but a lot of the tables were not being cleared so made a big log jam. I know you have busy times but it seems,like the staff can’t handle it. You have signs in the lift that tell you the busy times so you should be aware of this yourselves. Overall it was a pleasure to stay with you.x

    Stayed in May 2024

  • Reviewed: May 30, 2024

    10
    Brilliant location , excellent staff, light airy, lovely outside area. Location great. All in all 10/10 hotel. The i
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 2 nights
    • Submitted from a mobile device

    Dogs everywhere

    Seafront location Rooms modern Seafront location Floor to ceiling windows excellent Seaview Clean Staff great Decor Food Reasonably priced Location

    Stayed in May 2024

  • Reviewed: May 30, 2024

    8.0
    Outstanding offering
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 4 nights
    • Submitted from a mobile device

    House keeping took a long time - on two occasions our room hadn't been cleaned by 16:00 which was a bit of a shame. We were also told we could not have any more complimentary water during our stay (a perk of a Privilege Room) because "we have run out". Also the breakfast operation seemed to struggle with items running out long before the advertised close. The hotel may also be a victim of it's own success - there were a few coach parties in, which I understand as it is a lovely part of the world - however naturally they monopolised the facilities and this necessitated the staff's focus over other guests. I know the hotel is new and may well still be finding it's feet so these grievances are small and I am sure will be improved with time. We will definitely be back.

    The staff in the restaurant were top class, as were the bar staff. The restaurant served food better than it had any need to be and the staff, again, were attentive and knowledgeable. The room was fantastically appointed and the décor throughout is to a high standard. The size of the hotel is excellent and the Privilege Room was exceptional.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    8.0
    Nice and clean
    • Leisure trip
    • Family with young children
    • Deluxe Privilege Room with One Double Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was chaotic not enough choice for breakfast I thought is was really poor. The dinner time was ok

    The hotel is clean and nice also de location

    Stayed in May 2024

  • Reviewed: May 29, 2024

    10
    Lovely hotel
    • Leisure trip
    • Family with young children
    • Classic Room with Two Zip Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Comfortable and clean

    Good location

    Stayed in May 2024

  • Reviewed: May 29, 2024

    10
    Excellent hotel. Bargains can be had out of season. Friendly and competent staff
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking is an issue.

    Staff amazing. Position, quality of rooms, amazing views, comfort - all first class.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    10
    Exceptional
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast could have been more organised keep running out of cups and plates.

    Beautiful clean hotel nice friendly staff

    Stayed in May 2024

  • Reviewed: May 28, 2024

    8.0
    Overall good stay and will return
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted from a mobile device

    2nd day breakfast was very unorganised and fraught

    Excellent location - right on the sea front and in easy reach of everything including public transport links

    Stayed in May 2024

  • Reviewed: May 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted from a mobile device

    Tables weren’t cleaned away at breakfast time. No plates cups etc abit chaotic

    Stayed in May 2024

  • Reviewed: May 27, 2024

    8.0
    Lovely hotel and staff but not for me.
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 2 nights

    Too hot and stuffy, despite the air conditioning. I hated that you can't open any of the windows - it felt very claustraphobic at times.

    Lovely hotel. Very modern.

    Stayed in April 2024

  • Reviewed: May 27, 2024

    9.0
    Mercure paignton
    • Leisure trip
    • Travelers with friends
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was a bit of a bun fight around 9 to half past with lots of people and not enough tables. Staff were excellent though. If you go early or after half nine it was a lot less busy. Never had a dedicated barman ,staff were filling in and cocktails were a bit random. No baileys at the bar!!

    Position was ideal for visiting restaurants and pubs. Staff were cheerful and helpful. Hotel spotlessly clean.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    I’ve had better
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms too hot. Breakfast on the second day there weren’t enough staff to keep the restaurant clean and to keep up with the demand for food

    Excellent location. Well designed room. Comfortable bed

    Stayed in May 2024

Showing 1 - 25

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