26-33 Queens Gardens, Westminster Borough, London, W2 3BE, United Kingdom
#296 of 1,017 hotels in London
Guests' ChoiceBased on 1378 hotel reviews
8.3Cleanliness
8.6
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
9.2
Value for money
7.9
Free WiFi
8.5
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End of dialog contentReviewed: 5 June 2024
Julia
BrazilIt is not a 4 star hotel. In the room there is no minibar, and the single beds are too small and not very confortable. The lobby has no charm. There are very few tv channel options. And there is no smart tv.
The hotel is relatively close to Paddington Station. The staff is very kind. The breakfast is good, including healthy options. The first room offered was very disappointing. Very small, no minibar, with stain in the wall, and no bathtub as was shown in the pictures. As I complained, it was offer another room in the same price. This was a little bigger, with complimentary water, and more confortable shower. The room has a coffee maker and 2 cookies. Also the street is very nice and quiet.
Stayed in June 2024
Reviewed: 2 April 2024
David
United KingdomThey have shoehorned a lot into a small space, so don't expect a comfortable chair in your room! I little distance from tube stations.
A quite recently updated hotel offing small rooms with lovely decor and everything you might need for a short stay.
Stayed in February 2024
Reviewed: 28 March 2024
Remmert
NetherlandsIt could be cleaner.
Location & bed are very good.
Stayed in March 2024
Reviewed: 7 March 2024
Ioana
CanadaRoom very small and no place to have your luggage No bathrobe Breakfast starts too late, preferably around 6:30
Location and breakfast
Stayed in March 2024
Reviewed: 7 March 2024
Samar
CanadaNothing really, it was a very lovely stay
Easy location near Paddington station. Breakfast was fabulous!
Stayed in March 2024
Reviewed: 19 February 2024
Kristel
PortugalVery small gym, they should have atleast another exercise mat available.
Very well located in nice quiet street in Paddington, with views towards gardens. Beds super comfortable. Room very clean and nice.
Stayed in January 2024
Reviewed: 16 February 2024
Geir
NorwayVery good breakfast with excellent staff.
Stayed in February 2024
Reviewed: 31 January 2024
Michael
United KingdomGood staff, great location to Paddington for Heathrow Express. I have stayed at the hotel on and off for over 10 years.
Stayed in January 2024
Reviewed: 26 January 2024
Clara
IrelandGood location, bit of a walk to main shopping streets like Oxford but still walking distance. Staff were friendly made sure to keep us informed. The building and room itself was very clean and plenty of room.
Stayed in January 2024
Reviewed: 16 January 2024
Suad
United Arab EmiratesNo refrigerator in the room
Quit and comfortable
Stayed in December 2023
Reviewed: 5 January 2024
Laura
United KingdomThe bed was too firm for us, but that is our personal preference and not a reflection on the hotel
Location Friendly Staff Room Design
Stayed in January 2024
Reviewed: 11 December 2023
Thembi
United KingdomI asked for a quiet room but it overlooked the road. There was disturbance at night not the hotels fault but wonder if this could have been avoided if I had a room at the back of the hotel
The staff were brilliant
Stayed in December 2023
Reviewed: 9 December 2023
Elsje
BelgiumExcellent location, friendly staff, small but comfortable and clean room. Our expectations were fulfilled
Stayed in December 2023
Reviewed: 20 November 2023
Roelw19
NetherlandsThe room was small. A nice comfortable chair would have been appreciated.
Good breakfast. All staff were very friendly. Room was very clean. Location of hotel is perfect.
Stayed in November 2023
Reviewed: 20 November 2023
Steven
United KingdomNot much...very happy
Perfect location for our requirements...lovely hotel and very helpful staff
Stayed in November 2023
Reviewed: 4 November 2023
Andre
GermanyThe apartment was small and a small fridge in the apartment would be welcomed.
Amazing employees! They helped me out with last minute adjustments in my reservation and helped me book tickets to London attractions. Good location if you are arriving from Heathrow or by train.
Stayed in November 2023
Reviewed: 3 November 2023
Jessica
SwitzerlandThe breakfast was very nice - extravagant and delicious. Also the location was great. If you like to walk, you're close to Hyde Park, but also Oxford Street and the V&A and Natural History Museum. Tube was also close.
Stayed in October 2023
Reviewed: 21 August 2023
Alison
United KingdomPeaceful Excellent polite staff Location Good value for money
Stayed in August 2023
Reviewed: 20 July 2023
Shannon
United StatesWould have liked a microwave.
Spacious room. Very clean. Great selection in bar for late night dinner/snacks.
Stayed in July 2023
Reviewed: 13 July 2023
Fernanda
BrazilThe rooms could be better. They were small , particularly the bathroom. Also the furniture was old
The location was fabulous, close to metro stations, to the hyde park, with lots of good restaurants. The staff was very gentle and efficient
Stayed in July 2023
Reviewed: 9 July 2023
Jane
United KingdomIt was very cramped, especially breakfast, we were nearly sitting on top of each other. The same was true of the bar at night- there was no privacy
Very small hotel. Staff were great, location was fab. Very chilled and quiet
Stayed in July 2023
Reviewed: 3 July 2023
I
PolandBreakfast: it would be great to have some vegetables, and eggs, but no fried. Room a bit rusty. Small and old bathroom. Overall rooms would require a renovation. It was a bit pricy for this kind of comfort. There was a sauna but it was almost impossible to use. Small, smelly, hard to warm up and with heaters that burned my back and legs. I chose this hotel because of sauna and in the end it was no use.
Amazing, outstanding location, clean, small but comfortable with typical english climate. In a historic quiet neighbourhood. Room small but clean and comfortable. Nice, helpful staff. Great restaurant and room service. With tasty typical english breakfast.
Stayed in May 2023
Reviewed: 30 June 2023
Marion
IrelandThe noice from the construction that was in progress . The hotel lacked a bit of atmosphere . There was no one in the bar / restaurant on which lead us to not eating there. The reception area lacks warmt
The staff were very helpful
Stayed in June 2023
Reviewed: 29 June 2023
James
BelgiumFriendly staff
Stayed in May 2023
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