The stairs are steep and we were on the top floor (no lift!) In need of some refurbishment (carpet in the room was coming up in places and the curtains were very old and tatty). Great value considering the location

Very close to the Tube station and less than 10 mins walk for our hospital appointment early the next morning. The room was clean, although dated and a little shabby. Beds were comfortable and clean Our family room was really big and spacious

Stayed in June 2024

I would have loved to see some sort of photos and a breife history about the Building and i didn't realize the restaurant was there and open until the last day so maybe letting people know about it on cheek in.

The location was perfect only a very sort walk to tub station and museums with in walking distance , room was a good size and bed was very comfortable.

Stayed in May 2024

Unexpected request for deposit. Staff slightly unprofessional

Stayed in May 2024

Stairs to or from room.

Friendliness of staff, comfortable room

Stayed in April 2024

Friendliness of the staff.

Stayed in April 2024

Lack of warm water in the shower, no cold tap water in sink tap, cracked tiles in bathroom, feet stuck to the carpet and bedroom was too small to accommodate what we booked for.

Location and comfy beds.

Stayed in April 2024

Needs updated plumbing. Worst shower experience. No hot water. Toilets barely flushed.

Good location. Convenient to public transportation. Staff very friendly.

Stayed in March 2024

Room to hot

Location very handy for south Kensington tube

Stayed in March 2024

The room was too hot and I struggled to turn down radiator, I had to open the window to let in some cool air. The toilet flush was very weak as was the WiFi signal.

Conveniently close to museums, restaurants and shops. The room was quiet, clean and the bed was very comfortable.

Stayed in March 2024

Climbing stairs. No elevator

Quick attendance

Stayed in March 2024

Room too hot especially early morning!

Good location, friendly staff

Stayed in February 2024

Lots of stairs and no lift

Great location right next to tube station with lots of cafes etc nearby

Stayed in February 2024

TV not working . Radiator valve not working . Stairs to get to reception .

Location

Stayed in February 2024

Nice clean place, rooms are on the small side, but for travellers or just sites and a show ideal.you do have yo pay a deposit £100 if you use a card it will take up to 7 days to receive it back use cash and you get it when you check out.

Stayed in February 2024

Paid xtra £50 for early check in

Close to tube station and family home oh local bar

Stayed in February 2024

The staff were not at all helpful just after extra money. I'd booked a triple room for 4 people (suggests can sleep max 4 with 3 adults) and I requested a cot. I arrived to be told I was expected to pay more as one child was over 2. I was asked to prove the extra cost by rebooking online with the kids ages added (they were originally added but hadn't pulled through). This actually proved as I thought, that there was no extra cost so this was eventually waived. We left our bags in an open area, not a secured room as expected. Once we returned we were told we'd had our room upgraded, great, however it was not what I'd consider an upgrade. We were squeezed into a room with a double and two twin beds. We tried to make this work without a cot as I didn't want to make a fuss after the mornings annoyance. After an hour of trying to contain the youngest in an open bed it proved impossible and dangerous, so I called reception for a cot bed. I was told there was an extra charge despite adding it to my original booking as the room had been upgraded! I said I was grateful but hadn't asked to be upgraded but for a cot. We were all tired so I gave in an paid for the smallest travel cot I've seen, my son barely fit in it, there wouldn't have been room for a bigger one as the room was so small. This left no walkway to the exit which, in hindsight, was likely a fire hazard. We did all eventually get a good sleep. The rooms are dated but the location is great and we were only there one night.

The location was great.

Stayed in January 2024

Decor was slightly dated but still fine and the only downside was the lack of a lift having had a stroller for our youngest child.

The room size was perfect for our family group, very spacious, good facilities for use with a microwave and fridge in both rooms

Stayed in January 2024

The room was naturally hot in January with no obvious air conditioning, but only an old desk fan in the room. The beds are very, very tired (in need of changing) and difficult to sleep in. The hotel is in great need of refurbishing.

location

Stayed in January 2024

New flag outside would be good

Very near The Royal Marsden Hospital, 3 minutes walk away.

Stayed in January 2024

Big bugs, lots of bites (again) - I told them last time but they never replied!

Location

Stayed in January 2024

A bit dirty bathroom facilities didn’t work too well

Location

Stayed in December 2023

Very crowded space / noisey street front

Was convenient to the tube and local facilities

Stayed in December 2023

Decor tired and dated

Location

Stayed in November 2023

Noisy, windows didn't shut properly, shabby carpets, shower permanently hot, 3 beds in the room, the pictures showed one, as did the booking confirmation, hence no room to move around.

Location

Stayed in November 2023