262 Saint Jacques Ouest, H2Y 1N1 Montreal, Canada
#49 of 136 hotels in Montreal
Guests' ChoiceBased on 972 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.3
Staff
9.0
Value for money
8.0
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 24, 2024
Jill
CanadaI stayed in room 112 which was a huge corner suite on the main floor. The noise from outside woke me up, especially around 3 am. when the bars closed down and there were so many sirens. The room was gorgeous but if you stay in this room then bring ear plugs.
This was a beautiful hotel and the location was perfect for walking around the port. The staff was friendly and helpful. The continental breakfast was croissants, yogurt and fruit. Nothing spectacular but that was fine with me.
Stayed in May 2024
Reviewed: May 16, 2024
Brenda
South AfricaThe only negative is that the bathroom has no place for toiletry bags, and the carpet in rooms are a trap for dirt.
Great customer service. Bedding and towels are bright white and in great condition. Room and bathroom clean. Breakfast is continental, amazing croissants. Convenient location, overall amazing interesting hotel.
Stayed in May 2024
Reviewed: May 13, 2024
Howes
CanadaTjere were two of us, and only one shower cap. The shower cap tore after the first wearing, and was not replaced for the second night.
Stayed in May 2024
Reviewed: May 12, 2024
Louise
United States of AmericaWe were there in may 2024, but the room was too warm, even thought outside temperature at night was cool and comfortable. The air conditioner thermostat was limited and we could not set it below 24c to make the room cooler. Windows cannot open. There was no way to make the room cooler.
Location was perfect, right in the old town square. The staff was very warm and helpful! Hotel was beautifully decorated and rooms were large and clean.
Stayed in May 2024
Reviewed: May 11, 2024
Anthony
United States of AmericaView was parking lot being excavated and street work
Staff - friendly, knowledgeable, available Room - large, clean and very comfortable
Stayed in May 2024
Reviewed: May 10, 2024
Johnson
United States of AmericaThe room we were given has a view of public parking lot
The location was excellent
Stayed in May 2024
Reviewed: May 8, 2024
Laura
United States of Americaroom was dark one of the lamps had a light bulb that was almost non existant
great location fun decor
Stayed in May 2024
Reviewed: May 8, 2024
Robert
United States of AmericaI could do without the Che Guevara idolization!
Near restaurants and sights
Stayed in May 2024
Reviewed: May 7, 2024
Gabriella
CanadaSome attention was needed to the facilities..burned out light bulb and pixelated tv you couldn’t watch. Breakfast lacked variety
Great location and friendly staff. Clean and cheerful
Stayed in April 2024
Reviewed: May 3, 2024
Robert
CanadaCould have something hot for breakfast, ex, pancakes, waffles, bacon, or sausage. A little bit pricy.
Location, room, guests.
Stayed in April 2024
Reviewed: May 3, 2024
Cookie1215
United KingdomA big disappointment is the Food at Breakfast very limited for this level of hotel . ... 1) the only protein was hard boiled.eggs or peanut butter .. 2)The only fruit available was red apples.in a bowl on the buffet 3) no cereal/granola etc. 4) hot water.and coffee served from a flask A.missed opportunity for owners and management
Excellent staff , informative and helpful , good customer care skills and local knowledge. Decor is excellent and unique with the Artwork displayed and furnishing styles
Stayed in May 2024
Reviewed: May 2, 2024
Kevin
CanadaDécor is looking a little dated. Included breakfast ends on early side.
Rooms are very spacious. Lots of Art on the walls everywhere in Hotel. Great location in Old Montreal. beautiful building.
Stayed in April 2024
Reviewed: May 1, 2024
Ruthie
United States of Americabreakfast was minimal and nothing hot to order was offered, TV didn't have smart apps and signal/picture was interrupted
location, bed size, room size, price
Stayed in April 2024
Reviewed: April 25, 2024
Reid
CanadaOur first room wasn’t as clean as our second room. There was dust in the room and mirrors and places the vacuum missed on the carpet. The continental breakfast could use some work. More variety needed and real espresso instead of an Instant machine. The dining room was nice. Also we found a strong septic smell in the hotel, in the lobby and occasionally in our rooms.
The location and history of the building. The decor. The rooms.
Stayed in April 2024
Reviewed: April 22, 2024
Darren
AustraliaI was happy with everything.
Great location and wonderful staff.
Stayed in March 2024
Reviewed: April 21, 2024
Ohsa
United Arab EmiratesThe start rating is not accurate, this is a good 3 star hotel, definitely not 4 stars. It has no restaurant which is a must for a 4 star property. The furniture is also very outdated with some of the wooden items shaking and creaking when trying to open them. Compared to other offerings in the city, this was not it sadly.
This delightful themed hotel had an absolutely amazing and professional set of staff who were very supportive with questions for first time travellers. Although they didn't help with a rebooking request due to unfortunate circumstances, they provided information throughout. The hotel also has very comfortable beds and pillows, and a very clean and spacious toilet. The American theme was also quite interesting.
Stayed in March 2024
Reviewed: April 21, 2024
Sofia
SwitzerlandBreakfast was really disappointing, with almost no choice of anything. Staff was not very helpful either when we noted it.we ended up having breakfast at a local caffè.
Room style and the location of the hotel
Stayed in February 2024
Reviewed: April 14, 2024
Karimova
United States of Americathe window is was towards a wall
the croissants for breakfast were very taste but breakfast options were limited. the staff was very welcoming and helpful. however, there was no kettle in the room and no tea bags, but we were able to get hot water at the bar
Stayed in March 2024
Reviewed: April 10, 2024
Pawel
BelgiumBreakfast
Location, fancy design
Stayed in April 2024
Reviewed: April 9, 2024
Aigars
Latviamusic in the lobby, ne careful with legs bed is standing on not to hurt your feet 🐾!
high ceilings, good room size
Stayed in April 2024
Reviewed: April 2, 2024
Sandra
CanadaThe shower was cold the first morning.
Location was super convenient to Old Montreal sites. Room was spacious and comfortable. Breakfast was modest but very tasty.
Stayed in January 2024
Reviewed: April 2, 2024
Robert
United States of AmericaSuggestions for tourist assistance for seeing the city could have been a bit more helpful.
Very chic hotel perfect location in "old city" part of Montreal. Great art work throughout the hotel, excellent typical French breakfast, comfortable rooms and mostly helpful staff
Stayed in March 2024
Reviewed: March 28, 2024
James
CanadaThe carpets need replacing. There are no cleaning supplies in the gym. There is a strong odour in the lobby.
The bed. The pastries at breakfast. The art. The quick response of staff. The location.
Stayed in March 2024
Reviewed: March 28, 2024
Yasemin
United States of AmericaIt had a kind of smell as soon as you entered the lobby, can be from a dirty old carpet or time of the year being dirty from snow and rain maybe
Location
Stayed in March 2024
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