101 Clematis Avenue, T0K 2M0 Waterton Park, Canada
#8 of 8 hotels in Waterton Park
Guests' ChoiceBased on 540 hotel reviews
7.4Cleanliness
7.8
Comfort
7.9
Location
9.1
Facilities
7.2
Staff
8.1
Value for money
7.0
Free Wifi
7.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 21, 2024
Hua
Canadasound insulation
location
Stayed in May 2024
Reviewed: May 19, 2024
Sandra
CanadaTowels as itemized above. Stop charging for pool towels - it’s ridiculous Put more towels in rooms
The location was great. Was appalled that we had to pay to use swimming towels..that’s a first (and not a good one). Only one towel in room - seems to be a serious issue with towels at this resort. We requested more and they were never delivered. Rooms were clean and quaint.
Stayed in May 2024
Reviewed: May 9, 2024
Steven
CanadaHot tub and pool closed. TV connection had reception issues.
Great location in town
Stayed in May 2024
Reviewed: April 26, 2024
Annette
AustraliaNothing was open but it did mean we didn't have to share the town with too many people.
Great location, close to everything.
Stayed in April 2024
Reviewed: November 7, 2023
Alison
CanadaThe bed was worn and dipped in the middle, and the fireplace did not light up. I was looking for ambiance.
The room was fair, the bathroom was great...and the location is beautiful
Stayed in November 2023
Reviewed: October 31, 2023
Elizabeth
CanadaThe bed had a sunken spot, perhaps turning the mattress might help? The wind whistled through the windows and they were fogged up which restricted seeing the beautiful mountains
Great location, beautiful room
Stayed in October 2023
Reviewed: October 12, 2023
Stephanie
CanadaNewer mattress.
Loved the jacuzzi tub and gas fireplace in our King Suite! Cozy, great location and friendly staff! Access to the Community hottub was also amazing! Overall a great weekend getaway!!
Stayed in October 2023
Reviewed: October 5, 2023
Wendy
CanadaClose to all amenities. The suite offered everything we needed for our stay.
Stayed in October 2023
Reviewed: September 24, 2023
Juliet
United KingdomThe room and communal areas were a little dark and would benefit from a refresh.
Convenient location, lots of space, great facilities for hikers including a fridge, and staff with interesting hiking recommendations. There is an onsite restaurant that is reasonably priced and serves good hearty food. The bathroom was new and large with both a bath and stand alone shower.
Stayed in September 2023
Reviewed: September 23, 2023
Leland
CanadaThe comfy bed and the soaker bathtub
Stayed in September 2023
Reviewed: September 23, 2023
Susan
United States of AmericaOur room smelled of deodorizer used to cover up cigarette smoke odor. The carpet was very stained.
Our stay in Waterton was convenient to the sites and hiking trails we came to the area to enjoy.
Stayed in September 2023
Reviewed: September 22, 2023
Elizabeth
Canadanothing I can think of
Staff
Stayed in September 2023
Reviewed: September 20, 2023
Upton
Canadano soap light bulbs out
Stayed in September 2023
Reviewed: September 17, 2023
Marva
United States of AmericaA breakfast would have been nice as it was off season and other nearly restaurants had closed or limited their menus.
Breakfast was not included on Booking.com
Stayed in September 2023
Reviewed: September 15, 2023
Douglas
CanadaRestaurant's service for dinner was abysmal. The Tv connection kept cutting out
facility was clean and quiet.
Stayed in September 2023
Reviewed: September 14, 2023
Diane
CanadaCarpet could have been cleaner. AC was noisy and only somewhat effective. This would have been uncomfortable in hot weather, which fortunately we didn't have.
Beds were very comfortable with excellent linen. I appreciated that there were no bedspreads or other covers that were used and reused by many customers.
Stayed in September 2023
Reviewed: September 12, 2023
Lynette
United States of AmericaThe lobby area for our building was not clean and looked like it haven't been vacuumed in a while. The carpet in the room also looked dirty. The hot tub was closed.
The location in the center of town is great.
Stayed in August 2023
Reviewed: September 7, 2023
Charlotte
CanadaThere was a problem with the heating and the temp the first night was uncomfortably warm. This was attended to when reported the next day.
The room was comfortable, clean and pleasant. Nice having the restaurant so close.
Stayed in August 2023
Reviewed: September 5, 2023
Mackenzie
CanadaJacuzzi bath tub jets didn't work, unfortunately. Also didn't realize there was AC until the morning, got a little warm in the room overnight.
Stayed in the First Nations House cabin. The room was lovely, very cosy and warm. We had a king bed which was super comfy. Big bathroom with lots of space. Location was right in the centre of town, just a short walk to get coffee/dinner/the water. Definitely would stay again!
Stayed in September 2023
Reviewed: September 5, 2023
Domingo
CanadaI like the location, room is comfy and clean considering pet friendly room. Although had some problems with the toilet, but the front office staff is very helpful.
Stayed in September 2023
Reviewed: August 28, 2023
Sharon
CanadaHealthy mattress
My breakfast was excellent. My only complaint is the Mattress . Not comfortable to sleep on.
Stayed in August 2023
Reviewed: August 26, 2023
Nishy
CanadaCarpets really need replacing. Unpleasant smell in the lobby.
Lovely location, comfortable enough!
Stayed in July 2023
Reviewed: August 22, 2023
Shelley
CanadaThe sinks did not get rid of water and there was a smell from the plumbing.
Stayed in August 2023
Reviewed: August 19, 2023
Clayton
United States of AmericaIn general, it is in need of significant maintenance. It doesn't meet the standards of the rest of the businesses in Waterton Townsite.
Great for air conditioning and location
Stayed in August 2023
Cairns, Australia
Rome, Italy
Hajdúszoboszló, Hungary
Bettel, Luxembourg
Litton, UK
Barcelona, Spain
Marktschellenberg, Germany
Bournemouth, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content