I have asked to get our room on the same building as welness- it was written we got the room in tje same building but not done- finally we were localized in separate building in the opposite area than wellness using many elevators with walking in our bathrobe from wellness with wet hair and face redness from sauna in front of all dining people or people in lobby drinking. For my 75 year old mother was very dehonestong, and so for me. Also breakfast tables were not possible to use even there was no one in the breakfast room- we had to walk far aeai almost to the reception with every single cup of kafee, tea which then meal then juice... Staff was not willing to let us sit in the empty breakfast room, we were 7.15 there. Young couples could sat there an my 75 year old mather had to walk almost to the reception.I am very dissappiointed by breakfast service and organization of use of tables in such high level of services hotel we have chosen due to welness and comfort for my eldwrly mother. I have never seen in similar hotels such bad brekfast service organization.

Localization, wellness, food

Stayed in April 2024

Nothing. Wish we could have stayed longer.

Everything. The people, the hotel, the food and the fantastic facilities. This was my fourth stay and it has never disappointed.

Stayed in March 2024

Nothing

It's a 10 out of 10 place, definitely recommend. The spa area, the rooms and the hotel itself are super comfortable and stylish.

Stayed in November 2023

Central to all facilities within Tux and Finkelberg, stunning location !

Stayed in December 2023

too hot at night

Vasia is the best massager in the world. 100/10

Stayed in October 2023

Reception staff. We arrived by bike and she looked at us like we didn't belong there. All we got from her was poor information about the accommodation, no information about breakfast, all on request.

Great breakfast, egg bar, fresh pastries, selection of butter, honey, very good orange juice, etc. Large outdoor pool, nice and well heated, Finnish sauna. Accommodation met expectations, description corresponds to reality.

Stayed in September 2023

everything 😀

Stayed in September 2023

There was one person at reception who was shockingly rude to me when I simply wanted help about an open grocery store on Easter Monday (Google had been inaccurate the day before.) I got my question answered by a clerk from a hotel across the street! That interaction soured the experience for me. The room was cozy and clean with a comfortable bed. The showers had great water pressure, too. There was no mini-fridge in the room. If you were not signed up for snack and dinner, you did not have access to snacks and drinks besides expensive options at the bar. This made it tricky as a solo traveller.

l loved the relaxation rooms and the outdoor pool and jacuzzi. It’s wonderful to be able to swim while it snows.

Stayed in April 2023

Very nice staff, good location, good breakfast,

Stayed in March 2023

Nothing. This was my third visit and the standards of the hotel remain exceptionally high. It’s a great place to stay whether you ski or not.

Everything. The staff are very friendly and do their jobs extremely well (special shout out to Robert, Antonio and Ackie). Nothing was too much trouble. The food was exceptional, particularly the five-course dinner, which is extremely good value for money. The chef and the rest of the kitchen team deserve high praise for turning out such refined food every night that would not be out of place in a high-end fine dining restaurant. The facilities were great, particularly the heated outdoor pool and superbly equipped gym, which we enjoyed using after a day’s skiing.

Stayed in March 2023

none

Overall incredible food, spa area is outstanding, the service couldn't be better; Overall one of the best hotel stays we had

Stayed in February 2023

It is a bit far from the ski lift

The spa facilities and area are so good and also the food was excellent

Stayed in February 2023

Lots of variety to choose from, staff was very friendly and attentive. The omelet station was a very big hit. Hats of the lady on the omelet station!!

Stayed in February 2023

There are certain customs in the hotel that are unheard of in other hotels. Therefore, the lady at the reception should better inform guests about the customs, e.g. in the restaurant.

Perfect hotel in every way! The owners Mrs. Marie and Mr. Joggl are very nice, smiling people. It's obvious they love what they do. This good energy spreads through the entire staff! :) Delicious breakfasts, dinners. Spa at the highest level!!

Stayed in February 2023

Everything

Stayed in August 2022

Why there is not a bar on the rooftop

Everything was just great! Especially good breakfast, facilities were super.

Stayed in August 2022

The stuff is very friendly! Breakfast is awesome and spa zone cool

Stayed in August 2022

Nothing

Very friendly staff who was eager to help with good advice on trips in the area and nice things to do. We loved the pool and the training they organized in the afternoon. Clean rooms and great food, especially breakfast.

Stayed in July 2022

Absolutely nothing!

The people at the hotel, from the owners to the receptionists, the waiting staff and the cleaners, were all so friendly and helpful, creating a real feeling of genuine warmth and good hospitality. The hotel’s new extension has resulted in facilities that exceed anything we’ve experienced before in a hotel like this. We particularly liked the heated outdoor pool, the superbly-equipped gym on two floors, the huge jacuzzi on the top floor and numerous comfortable and relaxing areas. And how could we forget the food? We’re both keen foodies and the quality of the food we were served at the hotel was excellent, from the fantastic choice at breakfast to the five-course evening meal. Location also was really good, with the free ski bus stopping just outside. Although ski conditions were not great when we stayed (due to too much snow!), we didn’t really mind because the hotel gave us such a fantastic holiday, We plan to return next year with some friends who we have already persuaded to come by telling them what a great experience we had.

Stayed in April 2022

The spa area,

Stayed in March 2022

Very cozy place! we stayed in the guesthouse which was super authentic and amazing host was greeting us every morning.

Stayed in March 2022

We stayed at the lodge right next to the hotel. The lodge is super nice. Very quiet, very private and feels cozy unlike a big hotel. You can use the hotel's facilities (like the well designed gym) and staff is very attentive

Stayed in January 2022

rooms in a brand new part of the hotel are top notch. we came with a huge group of friends and management team did everything to remember this trip. spa area and swimming pool are great, we spent there every evening.

everything was amazing

Stayed in February 2022

Very friendly staff and good service

Stayed in October 2021