Best hotel ever

Stayed in March 2024

Over prices restaurants ... food was extremely expensive

New Hotel, spacious rooms, luxury decoration, convenient restaurants choices, and nice pools and beach access

Stayed in June 2024

No access to cloud pool, no special rate or treatment for hotel guests

Awesome ! Value for money 100%

Stayed in April 2024

Absolutely amazing hotel

Stayed in May 2024

Wi Fi work every were.

Stayed in May 2024

Staff doesn’t really care about your needs , everything takes so long there ,, they dont make you feel special or anything, even though I told them its my partner birthday, they didnt even bring a small cake to show a gesture, nothing Pools were so small and they have age restrictions on Nobu by the beach and cloud 22 , both above 21 years old

Rooms are super beautiful and comfortable

Stayed in May 2024

Everything

Stayed in May 2024

Nothing

Amazing experience. One of a kind

Stayed in May 2024

Everything is exceptional

Glamorous

Stayed in May 2024

Check-Out - at the reception area there is very nice ladies that help great you and assist you while you wait for a receptionist to help you. The issue is, other hotel guest just ignore the fact that others are waiting before them, and the nice hotel staff that helps you while you wait is just Too Nice, and she will not say anything. In my case 4 different people/families cut ahead of us and the lady said nothing to them, and I had to say something to her. This is minor, however it's the principal. If you don't want to have barriers up for the queue of the front desk, all good, then i would suggest having someone more assertive working that role.

Everything, however the best part is Atlantis The Royal, is exceptionally good at the smaller things that most hotels or resorts miss or don't focus on Examples in the room, they give you 4-6 bottles daily of top tier VOSS water, most hotels would charge for this in the room/bathroom, they give you top tier soaps, creams, razors, dental items and much more at the pool, they bring you as many towels as you need, they also give you a cooler with 4-5 waters set in ice for FREE each day anytime you call guest services they answer right away and they have someone to. your room immediately upon any request. they clean your room twice per day, once in the afternoon and once with a light cleaning and turndown before bed Breakfast is just another level of amazing, and it's not an extra charge it's included each day with your stay. It's by far the best breakfast buffet you will ever have. Ruben (General Manager) of the restaurant and his staff are true professionals and on top of everything you could need. They are attentive, thoughtful and happy to support your needs with a smile on their face each and everyday. And the food and variety is amazing. Overall this is a top tier hotel, and you certainly pay a premium to stay here, however I feel like it's very much worth the cost, as they treat you very well and our time there was perfect.

Stayed in May 2024

In bathroom sinks, water flow is very low.

Stayed in May 2024

We didn’t really like the fact that it’s getting very crowded. And the price compare of other hotels in the same standing is a bit high.

The breakfast was insane. Stay in one of the most iconic buildings in Dubai.

Stayed in May 2024

The oriental/arabic section from breakfast would be more satisfying with some freshly made falafel and bread…

The breakfast was such an experience and was humongous… the gym is open 24 hours and is superb… the staff were so welcoming and very attentive to our needs… so close (by buggy) to aquaventure … pools are so nicely furnished and the service is just epic…

Stayed in May 2024

That we couldn’t stay longer 😭

Everything 👌

Stayed in May 2024

The fact that you have to pay an additional fee to go to cloud 22

Literally everything The spacious room, the view, the food, the breakfast, the amenities

Stayed in May 2024

Air-conditioning wasn't working properly, was too cold and had to switch off AC to manage temperature Duvets were extremely warm. We were sweating while sleeping.

Room was spacious, pool and amenities were excellent

Stayed in May 2024

Nothing!

Everything was perfect, like a dream!

Stayed in May 2024

The pool on the rooftop should have a reservation and not free

Everything was perfect, clean , the staff , the food!!

Stayed in May 2024

I wish they would give fast pass for the water park. By afternoon it’s so busy with the normal pass not worth while.

For me this is the best hotel I’ve ever stayed in. The staff are great. Can’t do enough for you.

Stayed in May 2024

Some things very expensive

Stayed in May 2024

Cant be better than this

Breath taking place! Everywhere its a photo spot and festival. You dont need to go out anywhere else for the holidays. It has everything exceeding your expectation. Man made miracle place as Genie makes your wish come true.

Stayed in May 2024

The hotel was undergoing a very noisy renovation, unfortunately no one warned us that such noisy work would take place in the facility. After pointing this out to the staff we were told they didn't know either - it seems very strange. Many customers do not follow the club's dress code and unfortunately the staff does not pay attention to it.

This was our second stay at this hotel, it's amazing. The staff is very friendly. Breakfast was great. Club access worth the price.

Stayed in May 2024

Everything is ok

This property has unique lobby area and the rooms are very comfortable

Stayed in April 2024

A dream come true !! Simply amazing !! Must be experienced, everything unique in TOP quality.. I'm already looking forward to coming back!!

Stayed in March 2024