AL MARSA STREET, 66, DUBAI MARINA, Dubai Marina, 32923 Dubai, United Arab Emirates
#1 of 716 hotels in Dubai
Guests' ChoiceBased on 2383 hotel reviews
9.5Cleanliness
9.6
Comfort
9.7
Location
9.6
Facilities
9.5
Staff
9.7
Value for money
9.1
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Deepak
United Kingdom1. Room - air conditioning could get too cold or too hot. Difficult to set comfortable temperatures using an iPad despite having the ability to control the temperature and fan speed 2. Pillows - awful - very flat! 3. Weird light controls - power plugs would switch off automatically when turning the lights off, making personal devices difficult to charge 4. Limited television channels 5. Ridiculously expensive minibar prices 6. Choice of sugar substitutes - monk sugar and stevia combinations are a poor choice and not to everyone's taste. Please provide more options 7. Some screw-ups with booking and communication—Booking.com made only one person's booking by mistake. This was not addressed at check-in, and it was only picked up the following day at breakfast when we were advised that there was breakfast for only one guest. A review at reception showed that the booking made was for only one guest. This was well managed by the on-duty staff, who corrected the error for no additional charge. 8. Early check-in was requested by email for additional payment. You might want to consider the options of early check-in or delayed check-out for travellers who have inconvenient travel plans and need a place to stay. A transparent payment system would be a good idea. We were grateful for the early check-in upon arrival (on payment), despite it being denied by email earlier. 9. There was some confusion about upgrading the room to an executive room with club access. At check-in we were told that we had been upgraded to that option. However, when asked again the next day, it was first refused and then reinstated after being reminded that it had been offered earlier. We ended up not using the facility. You could do better on hot food options at breakfast
Staff - very pleasant and helpful, right from check-in to bellhops, restaurant staff and the doormen The location is great, being next to the mall Good range of toiletries and room furnishings Quiet rooms Ample meeting areas in the lobby Clean public toilets
Stayed in June 2024
Reviewed: June 1, 2024
Theodoros
GreeceEasy access to all touristic attractions and spots of interest. The hotel is connected with a mall with easy access (it is 10 meters away from the hotel), suitable for shopping, lunch and coffee. Amazing pool, gym and beautiful breakfast room with wide variety of foods. The receptionist has deep knowledge of his profession and was always on call.
Stayed in May 2024
Reviewed: May 30, 2024
Selvya
IndonesiaThe room view just beautiful and great location. Also they have access to go to Dubai marina mall.
Stayed in May 2024
Reviewed: May 30, 2024
Devarayalu
GermanyExpected more variety of breakfast
Good location
Stayed in May 2024
Reviewed: May 29, 2024
Ali
KuwaitN/A
The special treatment was great from Mr. Tushar and his team. The laundry service was as expected.
Stayed in May 2024
Reviewed: May 27, 2024
Arnaud
United KingdomNothing
Amazing view (I was upgraded to a room with view over the Marina, thanks!), perfect location in the Marina and access to mall, breakfast, huge pool, best gym I have ever seen.
Stayed in May 2024
Reviewed: May 27, 2024
Patrick
NetherlandsThe minibar pricing is a bit excessive. Other than that I have no dislikes.
The staff is very helpful and the rooms are comfrotable. Great marina and poolside view, impressive in the night. The direct connection to the mall is very convenient.
Stayed in May 2024
Reviewed: May 27, 2024
Rebecca
KenyaNothing
Our wonderful experience at JW began the moment we arrived. The porter was exceptionally friendly and welcoming. Check-in was quick and seamless, and we interacted with four different employees who were all lovely, kind, and polite. When we entered our room, we were pleasantly surprised by its spaciousness and beauty. My favorite aspect of JW was the breakfast spread, which ranks among the top 10 of all the hotels I've stayed at. The restaurant staff were also very friendly and welcoming. The overall location is perfect—not in the chaos of downtown, but close to the marina, which adds a holiday feel. Having the marina mall next door is an added bonus. I loved my stay and will definitely return.
Stayed in May 2024
Reviewed: May 26, 2024
Veronique
FranceNoise during the night in the corridors
Staff is amazing Accommodation gréât
Stayed in May 2024
Reviewed: May 26, 2024
Reda
AlgeriaFirst time in dubai and i dont see my self going to another hotel in this city in the future
Stayed in May 2024
Reviewed: May 25, 2024
Farooq
Saudi ArabiaLocation, services , food
Nice location , elegant
Stayed in May 2024
Reviewed: May 21, 2024
Laura
United States of AmericaLocation and views
Stayed in May 2024
Reviewed: May 20, 2024
_guycohen_
IsraelThe swimming pool area is lacking shaded places, not enough space to hide from the sun.
Friendly staff and facilities.
Stayed in May 2024
Reviewed: May 20, 2024
Jonathan
SingaporeThe evening buffet was poor - little choice and we began to be hurried by the staff at 2030 hrs (too early for a restaurant)
Stayed in May 2024
Reviewed: May 20, 2024
Thomas
ChinaThere is some strange smell when you get out of lift in floor.
Breakfast is superb.
Stayed in April 2024
Reviewed: May 19, 2024
Rix-møller
DenmarkNothing
Great experience, nice staff, nice location, and well designed rooms
Stayed in May 2024
Reviewed: May 19, 2024
Jasim
United Arab EmiratesNothing to mention
Staff at reception was very helpful and friendly specially sona she understood the request and assisted me and family accordingly. Location is nice very easy to access to dubai mall. will surely visit again nice view from room.
Stayed in May 2024
Reviewed: May 19, 2024
Simon
United KingdomThe freelance taxi outside the hotel are rep off
Everything especially the staff
Stayed in May 2024
Reviewed: May 18, 2024
Amna
United Arab EmiratesLittle expensive
Such a beautiful room. Bathrooms are spacious and the room was very clean. Connected to the mall. Staff are so nice and i got a free upgrade.
Stayed in April 2024
Reviewed: May 13, 2024
Uğur
TurkeyRoom,Breakfast,Swimming Pool
Great Service&Helpful Staff
Stayed in May 2024
Reviewed: May 10, 2024
Gregory
AustriaFor one night my credit card was deducted $1600 instead of $280. So far the hotel did not correct it. That is not ok!
Fantastic hotel
Stayed in April 2024
Reviewed: May 9, 2024
Dawood
New ZealandALL
Stayed in May 2024
Reviewed: April 27, 2024
Mark
United KingdomLack of decent a restaurant for an evening meal in the week
Very comfortable rooms, exceptional breakfast, super efficient and friendly staff. Great location.
Stayed in April 2024
Reviewed: April 22, 2024
Fred
NetherlandsExcellent breakfast, very friendly staff. Great swimming pool. Nicely located in the Marina area.
Stayed in April 2024
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