Located in Nairobi, 1.1 miles from Nairobi National Museum, Joy Palace Hotel has accommodations with a shared lounge, free private parking, a restaurant and a bar. Featuring family rooms, this property also provides guests with a sun terrace. The property provides a 24-hour front desk, airport transportation, room service and free WiFi. At the hotel, the rooms come with a desk, a flat-screen TV, a private bathroom, bed linen and towels. All rooms feature a closet. You can play pool at Joy Palace Hotel. Popular points of interest near the accommodation include Kumbu Kumbu Art Gallery, Eden Square Office Block and Habitat for Humanity Kenya. The nearest airport is Wilson Airport, 5 miles from Joy Palace Hotel.

Couples in particular like the location – they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.9)

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 king bed
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.
Something went wrong – please try again later.

Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
7.5
Cleanliness
8.0
Comfort
7.8
Value for money
8.2
Location
8.9
Free Wifi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Noghama
    United States of America United States of America
    The staff were wonderful and super supportive with everything. The food was very good and the dining area was very welcoming. I got help from the front desk anytime I wanted it, and they provided services with much courtesy and friendliness
  • F
    Faridah
    Kenya Kenya
    The reception was excellent... The rooms beautiful and the bed was very comfortable
  • Glenda
    Qatar Qatar
    what i like the most is the services. 24/7 you can call the reception anytime, even in the middle of the night. which is very good for me as a solo traveller.

Hotel area info

Restaurants
1 Restaurant On Site

  • Joy Restaurant
    • Cuisine
      African • American
    • Open for
      Breakfast • Brunch • Lunch • Dinner • High tea
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan

Amenities of Joy Palace Hotel

Most popular amenities
  • Airport shuttle
  • Free Wifi
  • Family rooms
  • Free parking
  • Spa
  • Restaurant
  • Non-smoking rooms
  • Room service
  • 24-hour front desk
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
View
  • View
Outdoors
  • Outdoor furniture
  • Outdoor dining area
  • Terrace
  • Sun deck
  • BBQ facilities
    Additional charge
Kitchen
  • Cleaning products
Room Amenities
  • Clothes rack
Pets
Pets are allowed on request. No extra charges.
Activities
  • Bar crawls
    Additional charge
  • Game drives
    Additional charge
  • Evening entertainment
    Additional charge
  • Nightclub/DJ
  • Karaoke
  • Pool table
Living Area
  • Dining area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
Internet
Wifi is available in some rooms and is free of charge.
Parking
Free private parking is available on site (reservation is needed).
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Baggage storage
  • Tour desk
  • Express check-in/out
  • 24-hour front desk
Cleaning Services
  • Daily housekeeping
  • Suit press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Key access
  • 24-hour security
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Smoke-free property
  • Hypoallergenic room available
  • Wake-up service
  • Tile/Marble floor
  • Heating
  • Packed lunches
  • Soundproof rooms
  • Family rooms
  • Hair/Beauty salon
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Upper floors accessible by stairs only
Spa
  • Spa
Languages Spoken
  • English
  • Swahili

House rules

Joy Palace Hotel takes special requests – add in the next step!

Check-in

From 11:00 AM to 11:30 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 9:00 AM to 10:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

No age restriction

There's no age requirement for check-in

Pets

Free! Pets are allowed on request. No extra charges.

Maestro Mastercard Visa UnionPay credit card UnionPay debit card Discover JCB Diners Club American Express Cash is not accepted Joy Palace Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Joy Palace Hotel of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property currently isn't accepting guests from certain countries on dates where such guidelines exist.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to the coronavirus (COVID-19), this property has reduced reception and service hours.

In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

Spa and gym facilities at this property are unavailable due to the coronavirus (COVID-19).

Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Joy Palace Hotel

  • Joy Palace Hotel offers the following activities/services (charges may apply):

    • Spa
    • Pool table
    • Karaoke
    • Evening entertainment
    • Bar crawls
    • Nightclub/DJ
    • Game drives

  • Room options at Joy Palace Hotel include:

    • Twin
    • Double
    • Triple
    • Single

  • Check-in at Joy Palace Hotel is from 11:00 AM, and check-out is until 10:00 AM.

  • Joy Palace Hotel is 2.1 miles from the center of Nairobi. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at Joy Palace Hotel may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Joy Palace Hotel has 1 restaurant:

    • Joy Restaurant