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Excellent staff quality

This was my second time staying at Mutiara! I absolutely love it here! If you’re looking for a quiet peaceful retreat into nature, then this place is a great option (and so close to Singapore). The beach is perfect and private, the food is healthy and fresh, and the staff is super nice and accommodating. The river spa is a fantastic bonus as well…one of the most relaxing massages I’ve ever had. I will be back!

We can honestly say this resort has to be the most relaxed place we have ever been . We were instantly made to feel at home , there was nothing that was any trouble for Iwan and his staff. What beautiful people. A very environment green resort. Designed excellently with local and collected pieces of furniture.The very spacious bungalows were immaculate providing toiletries and even insect repellent. Gorgeous views of beach and pool set in well kept gardens. The restaurant served healthy but substantial food that would match any Michelin starred menu. The grounds were subtly lit on an evening that gave it the romantic, relaxed atmosphere. I booked a massage, the best massage I have ever had. Free kayaks and paddle boards provided as well as beach towels and even a beach bag to use. The rescued dogs and cats took our hearts. All living so happily and well looked after. Chika (dog) and gypsy(cat) are a special 2 little friends we miss so much. On my birthday Iwan and his beautiful wife Sophie had dinner with us and the staff got me a special cake. Even the staff that were having a day off came to sing happy birthday. This is the sort of friendly thing that makes Roka so special. Broke our hearts to leave because this resort treat you as family not as guests. We will be definitely going back as soon as we can. Missing Sophie's baby monkeys, so cute and entertaining. This lady has the kindest heart.

Friendly staff. Next to the beach and feel the nature.

Breakfast was neat - three options were given: Asian, American and Continental. You could mix-and-match and have whatever you wanted. Having a complimentary breakfast was much needed, especially since the hotel is tucked away from most of the food places that are accessible in the Northwest and Southwest districts.

The bed was super soft and comfortable. Bed was big and thickkkkkkkkkkkk pillow. 2 Thickness to choose from for us. Some may not be use to the over size head pillow we have Room was big and everything was very clean Balcony was of a small size but view is as good till the front. Can't see lagoi bay but all is well Hotel gesture for birthday too! Appreciated Level 7 infinity pool has no complains. Just a regular hotel pool no complains as well ! Hotel was very close to ferry terminal, around 10mins free pick up from terminal to hotel all way round

We love Kelong Trikora! It's an amazing place, my husband (Indian Singaporean) and I (German) spent 4 days there over Chinese New Year. The team there, especially Linda and Eric, set a new standard to customer service! They are so deeply caring for each guest, it's touching. When it rained they placed an umbrella outside of every villa, so that guest wouldn't get wet on their way to dinner, when we wanted to go on a trip and the hotel driver was unavailable Linda called several taxi companies and in the end offered to drive us with the staff car, even when the fan did not immediately work three people showed up and got it fixed within 10mins. Kelong Trikora is a very quiet resort with a beautiful pool and 10 separate huts. The cuisine is out of this world, even though the menu is a bit limited (focus on Indonesian and Chinese), so many of the dishes were simply the best (can recommend the fish curry, the sotong bakar, the kailan and kangkong and as daily special chicken satay, each main about 180K, veggies 75-90K). It takes about an hour from the ferry terminal Bandar Bintan Telani (Lagoi) and from the resort we went to the blue lakes and sand dunes (1hr drive, absolutely worth it!). We tried the restaurants in the two resorts next to this and got utterly disappointed, food was horrible and the service even worse, so we would next time just stick to the resort kitchen. All the staff is very nice and chitchatty if you're open to it, but not forcing conversations upon anybody. For my husband's birthday I asked them to please help me get a chocolate cake and they got a super cute beautiful cake for me. The only thing to keep in mind is that you're dependant on the hotel's transport (so plan a bit in advance and let them know) and that during low tide the water draws back about 1km, so not really for swimming in the sea, but the pool is amazing and the whole area is covered in nice fluffy green grass, so nice to walk around barefoot.

The breakfast location could have been nearer to the stay The beach is acceptable and nice view The dinner is nice

Amazing beautiful aesthetics with huge pools ranging from wading, toddler and adult pools. They even had pools at the beach bar area.