Whitely Street; Melrose Arch Precinct; Melrose Arch, 2076 Johannesburg, South Africa
#86 of 157 hotels in Johannesburg
Guests' ChoiceBased on 507 hotel reviews
8.0Cleanliness
8.7
Comfort
8.6
Location
9.2
Facilities
8.3
Staff
8.8
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 18 September 2024
Paul
AustraliaConvenient to shopping and surrounding areas
Stayed in September 2024
Reviewed: 2 September 2024
Krister
PolandI liked everything.
Beautiful interiors, service-minded, friendly staff. Good location in a nice neighborhood with good restaurants and shopping right next door. Stop for hop-on hop-off bus right outside.
Stayed in August 2024
Reviewed: 26 August 2024
Katherine
AustraliaStaff are just wonderful and helpful.
Stayed in July 2024
Reviewed: 14 August 2024
Jeremy
South Africaall good
room, service, breakfast
Stayed in July 2024
Reviewed: 12 August 2024
Nomathemba
South AfricaIt’s too loud on the first floor. The music played late into the night and it didn’t make any sense why.
Stayed in August 2024
Reviewed: 31 July 2024
Morenike
NigeriaNothing
I liked the room decor and ambience in the room
Stayed in July 2024
Reviewed: 19 July 2024
Neo
South AfricaNo face cloths
It was a good place
Stayed in July 2024
Reviewed: 22 June 2024
Barreto
United KingdomWhen I arrived the receptionist said there wasn’t a booking for me from booking.com however her manager found the booking
Location was perfect for me and the breakfast was enjoyable. All the staff where super friendly and always willing to help
Stayed in June 2024
Reviewed: 12 June 2024
Jessica
United KingdomFriendly staff, fast response time to queries, location
Stayed in June 2024
Reviewed: 7 June 2024
Rudolph
MalaysiaI prefer a hotel that is not as "hip". The music and decor does not suite my taste. There is no clear signage towards the parking lot, which is frustrating at 22:00.
Breakfast is tasty with a good variety. Location is perfect for business travel. The room was clean and fresh.
Stayed in May 2024
Reviewed: 5 June 2024
Lorna
South AfricaNothing really
The food... The cleanliness The professionalism
Stayed in June 2024
Reviewed: 22 May 2024
Brittany
South AfricaThere was an excellent breakfast selection, the room was clean and comfortable and the location is great. The best thing about our stay though was the staff - friendly, helpful, willing, well-trained, just excellent. Thank you.
Stayed in May 2024
Reviewed: 6 May 2024
Adrian
South AfricaNeed to get Netflix working
Staff very friendly
Stayed in May 2024
Reviewed: 19 April 2024
Craig
South AfricaNot much to dislike :)
I live in Johannesburg so stayed at the Fire & Ice with my wife on a 'Staycation'. We both loved being in Melrose Arch and I would recommend staying here for anyone visiting Johannesburg. Just being able to walk around safely, to grab a quick bite or coffee, shop etc was amazing!!
Stayed in April 2024
Reviewed: 15 April 2024
Dror
IsraelThe location is great and very safe to walk around. The room was very comfortable with a great shower and large TV. Excellent facilities at the hotel and comfortable patio and lounge areas. Very spacious. Great staff
Stayed in March 2024
Reviewed: 11 April 2024
Tessa
United KingdomI didnt realise breakfast was not included when booking on Booking .com
Stayed in April 2024
Reviewed: 5 April 2024
Terri
AustraliaIt was very noisy at all hours of the night in rooms near me; especially the one night where a party was going on all night.
Great staff; great location; comfortable room.
Stayed in March 2024
Reviewed: 11 March 2024
Matthew
South AfricaWe were expected to pay for 2 days of parking when we only stayed 1 night. However, the issue was dealt with after a discussion with front of house staff.
Nice variety of food at the breakfast buffet. Restaurant food by the pool very tasty Pool area spacious Rooms were spacious enough for a couple and clean. Location to restaurants was great.
Stayed in February 2024
Reviewed: 18 February 2024
Chris
United KingdomWall are thin and could hear conversations in ajoining rooms
Location and cleanliness
Stayed in February 2024
Reviewed: 8 February 2024
Gwyneth
United KingdomSun bed cushions never put out until asked for Swimming pool was not very clean we lost ear pods in it and it was so cloudy we couldn’t find it
Clean rooms friendly staff good breakfast
Stayed in January 2024
Reviewed: 31 January 2024
Scheepers
South AfricaThe food, need to be more mindfull that the food is cooked correctly etc. The seafood especially as I broke out in a rash I.e. allerg reaction.
Friendly staff. Beautiful environment. Enjoyed my stay.
Stayed in January 2024
Reviewed: 25 January 2024
Derek
Italyperfect location very friendly and helpful staff clean room
Stayed in January 2024
Reviewed: 24 January 2024
Jonathan
IsraelFantastic location. All amenities are within walking distance including restaurants and shops. Parking underground right next to the hotel is great. Since it's within a gated business park it also feels safe to walk around.
Stayed in December 2023
Reviewed: 9 January 2024
Gary
United KingdomCould possibly do with some more sunbeds 3/4 more would help .
All facilities, location staff were amazing
Stayed in January 2024
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