Sounds from the geyser at night was a little disturbing. Basic breakfast

Staff were very helpful and courteous. Safe and secure parking. Good views of the canal. Very close to Canal Walk shopping Mall- literally across the walk bridge

Stayed in September 2024

Room smelled of cigarette smell

Breakfast was wonderful and staff helpful and friendly. Well situated to canal walk

Stayed in June 2024

The facilities are in the complex not inside the hotel. Breakfast was a bit overpriced for what was on offer

The location was great and there were many activities for myself and the children. My kids especially enjoyed the gym, pool, park and shopping close by.

Stayed in September 2024

The lift was out of order.

A big shout out to all the staff members. They were amazing from the time we entered to the time we left. Always asking if we needed anything. The property was well situated and secured. It was walking distance to the Canal Walk Mall. It was central so we didn’t find it difficult to drive around anywhere. It was clean and very comfortable.

Stayed in August 2024

None

Location to mall is great, but from outside is bit puzzling soon if you’re not familiar with venues, staff the two ladies in reception were cooperative and helpful they were available and present as needed positive calibers in Island club hotel and apartment.

Stayed in August 2024

The fact that they only had dstv and not all the channels was on so we didn't have much to watch and had to watch on my phone

I love the big bed and also that it's close to the mall

Stayed in August 2024

Great location, nice indoor heated pool and gym, super helpful and accommodating staff.

Stayed in August 2024

Perfect

Stayed in July 2024

Perfect

Stayed in July 2024

Check in staff was excellent

Stayed in July 2024

The only thing that was a bit of a disappointment was the hallway bathroom at the apartment. Since we arrived, the basin was blocked. The water in the shower hardly comes out. The bathroom needs a redo. It's a bit outdated and not properly maintained.

The service from receptionist Chad was impeccable. The apartment was quite modern and had ample space. The kitchen, lounge, and bedrooms were lovely. Parking was conveniently right in front of the hotel. Everything was within walking distance of Canal Walk.

Stayed in June 2024

A damp Smell in the apartment was noticeable

Very neat and comfortable stay

Stayed in June 2024

I didn’t find a blanket in my room but reception was quick to bring it to my room

Close proximity to the mall and food spots

Stayed in June 2024

- Guests should be informed clearly prior to arrival what to inform security when needing to enter, to avoid confusion and smoothe entry. Especially for first-time guests. - Even though there was a tv, it was quite limited with movie channels - only one option came up during our stay - the Dstv package is limited. Even though we like to break away from hustle and bustle, we like the comfort and relaxation of watching a good movie to wind down. This is our personal preference, which can be a deciding factor in choosing accommodation. This may not be a priority for others or a concern. - The shower could do with some grout cleaning to clear mold (jik/bleach) - I loved the fact that there is an indoor pool, BUT it is situated outside of the hotel. This meant we needed to walk outside to access it. Our plans to do an evening swim was scratched. We were only given an option of towels, no robes - maybe something to consider, or inform guests prior they may need their own. The air is cold at night with winter upon us, and we didn't want to go looking to be sick. Especially having to walk back outside in the cold air all wet from our swim...

We loved the location. Our car could park safely within a security manned area. Quick and easy access to Canal Walk mall. Our apartment was conveniently located, close to reception, even though there is a phone in the unit, and quick exit to the back entrance of the mall. We only had to walk across the bridge 5 minutes, and we were at the food court and all the other shops. This convenience saves time to do more fun things instead of spending time driving from one location to the next. The apartment was sufficient for our stay with a clean and fresh scent upon entry: - big bathtub, shower, tv, aircon-good working order, mini kitchenette area! Good, sufficient breakfast buffet option. Friendly staff who were welcoming and professional. Prior to and upon our arrival to reception, Lavuyo's etiquette manner was very friendly and helpful. Providing good advice and options for our stay. My request for blankets with another staff member was met with no issues. Apologies, I did not get her name. We will definitely consider staying again!

Stayed in June 2024

Room is decorated in bleak shades of grey and feels gloomy. Oversized bath in the middle of the room is very strange. The location is quiet to the point of deserted and you have to go through a security gate to get in or out.

Very friendly and helpful staff. Large room with a balcony in a quiet part of the building, which is actually an apartment block inside a gated estate.

Stayed in May 2024

Our Key card kept malfunctioning and would not work when we wanted to get into our room. We then had to call and wait for reception (which was far away) to bring us a new one. This happened multiple times.

Stayed in May 2024

The breakfast pack prepared for the days I had too leave early before the restaurant opened

The breakfast was excellent with variety of hoot and cold food. The room was also big and spacious

Stayed in April 2024

just a lil more efficiency on response time, but still pretty well managed

everything about the place, the scenery, the assistance from staff, the friendly people that work there & all

Stayed in May 2024

See above. Everything else was liked!

The cold breakfast (chicken & ham) slices were tasteless. The warm bacon was hard, and the various sausages overcooked - on the whole the breakfast was not impressive and may have been so at the early start of breakfast but certainly not a hour or two later. Things had dried out, not much, if any attention given to keeping the offerings tasty.

Stayed in April 2024

We booked a mountain view room - but had a view of the parking lot. When I queried it I was told I could upgrade and pay for that. This was not good. I didn't know that the setup was such - that it was residence and apartments as well as hotel. It didn't give us the 4 star hotel experience. Just a nice room. Breakfast was pretty basic. It's a little far to get from the room to the cafe for breakfast.

Good location.

Stayed in April 2024

Shower head in main bathroom wasn't attached properly so water was leaking everywhere and the lights in the living area were flickering when switched off.

Great location, staff super friendly, neat and very spacious.

Stayed in April 2024

No comlaints.

We loved everything, the breakfast team, the reception staff and managers. They are the best, friendly and very helpful. this was our second year that we stayed there and this time we stayed for 26 days. It is always lovely to see the same faces again.

Stayed in March 2024

Limited choice for breakfast for non beef & pork eaters Not clean enough: lots of dust and leftover items under the bed from previous guest stays

Proximity to Canal Walk View on the lake

Stayed in April 2024

Breakfast could be better, it's good if you like muesli...

Nice room with a large bathroom. Good location for shopping Not far from CPT international.

Stayed in April 2024