Breakfast was expensive so the grandchildren who dont eat much did not bother. In restaurant at night asked to change the starch with the meal for another side dish but was refused so didnt use the restaurant again ate out.

Parking was available under the hotel

Stayed in April 2024

Fantastic location, clean comfortable and great value for money. And parking!!

Stayed in April 2024

The shower needs to be upgraded, the sink had a crack.

The location is good and the breakfast was great.

Stayed in May 2024

No parking and congestion of vehicles when it’s time time to leave.

The place was clean

Stayed in April 2024

Pool dirty Old fittings Needs updating Staff not very helpful

Centrally located Comfortable bed Good size room Lovely restaurant with entertainment

Stayed in May 2024

The parking only has one entrance which gets used as the exit as well. It is very narrow and hair raising to use.

Very good breakfast and very attentive staff.

Stayed in April 2024

The supper … I had the calamari starter and prawns and chips. Both were a bit dry and over cooked.

The security guards walked with me to the CTICC as I had to leave early in the morning … before 0700h

Stayed in May 2024

Needed more security in St George’s Mall. We were continually hassled for money & asked to buy food each time we went out.

Great Breakfast.

Stayed in May 2024

The staff seem to have been pre-occupied with some of their duties. i had to wait a few hours before i could get a response to my issue in the room.

The room was just perfect for myself. enough space to move around and with a huge bed.

Stayed in May 2024

The shower curtain in bath is a negative. It is not efficient because curtain are blowing against your body which prevent a nice shower. Carpets in room needs a good clean or upgrade.

Breakfast was very good. Safe parking at R 85 worth it.

Stayed in May 2024

The long checkin process

Stayed in April 2024

The check-in was not the best. I arrived at Fountains Hotel at 9 am in the morning and had to pay extra money to move in early.. I think the check-in should open at any given time without any restrictions or pay extra money before allowing you to move in

I love their human relations, the facilities, and the atmosphere

Stayed in May 2024

I found the room I was assigned to be overpriced. It was situated at the rear of the hotel and was adjacent to a very noisy part. The carpets was filthy and poorly maintained. The shower was also not functioning properly. Fortunately, it was only a one-night stay.

I appreciated the hotel's convenient proximity to my workplace and their prompt accommodation despite the short notice. Even when I arrived late in the evening, they graciously provided me with supper upon request.

Stayed in April 2024

- Request for a late check-out, I totally understand if the hotel is full, it is subject to availability but if the hotel not busy at at all or few arrivals or no arrival in the same room, would have appreciated a Free Late check out as a gesture until like 2pm.

- Stayed stay Fountains Hotel on a few occasions. - The nice upgrade from a One Bedroom Apartment to a Two Bedroom Apartment on the 11th Foor with a nice biew - Breakfast was good with different option. - The location in CBD and walking distance to Long Street and other places.

Stayed in April 2024

I found the staff somewhat rude on arrival. We were a tired family with small kids and some friendliness would have gone a long way. We really struggled to find the car park, some instructions in the welcome email that was sent out before we arrived would have helped. Also the car park charges were more expensive than what was stated in the welcome email! Overall I was really looking forward to the hotel and just found myself disappointed. Not sure I'd go out my way to stay here again.

Well located

Stayed in March 2024

all

everything good

Stayed in April 2024

Although there were water-saving measures in place, it was disappointing to see that when I returned to my room at the end of the day, all the lights had been left on by the housekeeping staff. Perhaps they need training. If it's 'procedure' for them to leave the lights on, then perhaps this needs to be re-looked by management. It was also disappointing that there was only creamers and no milk (not nice with tea!).

It was good to see measures in place to conserve water.

Stayed in April 2024

The back entrance, which is supposedly the entrance where the reception is situated, it is dodge on that side but the front of the hotel is fine I guess. The breakfast options for the buffet can be elevated a little bit more. For instance, they had a potato and onion mix which was served, this didn't make sense for me. I'll give their breakfast offering a 7/10.

Cleanliness of the rooms. Ease of access to transportation.

Stayed in April 2024

Size of the 1 bedroom apartment too small

Stayed in April 2024

I did not eat at the hotel

Stayed in March 2024

Had to change rooms twice because of outside noise. I will return.

I’m a regular visitor and the reception staff are great.

Stayed in April 2024

Shower room not user friendly. Need to install guard rails as well as holder for soap. Beds need to be replaced and towels still had stains on. The air-con need to be upgraded and requires remote handsets. The hotel need a demarcated location inside the hotel close to bar area to allow those guests who do smoke peace and safety

Close to all amenities, shops and transport services. Friendly and professional hotel staff. They actually very helpful and good.

Stayed in April 2024

We requested an iron only when I called for the second time that is wen it was brought to my room.

Cleanliness of the hotel and comfortability of the beds. The restaurant staff was very friendly always willing to help.

Stayed in March 2024

Slow wifi

Breakfast was good

Stayed in March 2024