4048 Sonoma Highway, Napa, CA 94559, United States of America
#19 of 26 hotels in Napa
Guests' ChoiceBased on 19 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
9.0
Value for money
7.5
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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Showing 1 - 19
Reviewed: July 8, 2024
Nick
United States of AmericaEverything!
Stayed in July 2024
Reviewed: June 26, 2024
Randy
United States of AmericaBreakfast was good. Only got it one time up by the pool. Should have gone every day.
Stayed in June 2024
Reviewed: August 31, 2023
Howard
United States of AmericaThere were numerous small maintenance issues with the cottage. It was hard to open the door, a window wouldn't open, the phone cord was tangled, a light bulb in bathroom was strongly flickering and the tea pot was slimy inside. I think this hotel could do a better job on service and maintenance of the cottages. For the price, quality of maintenance of the room was below expectation. The comments of the issues above were in the second room we were put into. The first room's glass door to the patio had bent hinges and wouldn't completely close and latch. So because both rooms had issues, I assume it is a more general issue at this property.
Very relaxing environment and cute small cottage layout. Felt private and safe, with nice visual design of the cottages and of the grounds.
Stayed in August 2023
Reviewed: May 22, 2023
Paul
United States of Americarooms were super private. service was excellent.
Stayed in May 2023
Reviewed: May 13, 2023
Darren
United Kingdomnothing
location, staff, cottages
Stayed in May 2023
Reviewed: April 11, 2023
Jemma
United States of AmericaMy patio area furniture was all covered with rain covers (it has been sunny for weeks). no one thought to remove and prep the outside area of my room before guest check in? The wine dispenser in room was broken/ empty. Room service was barely edible and took over an hour for vegetarian pasta. Hilltop pool service was non existent on Sunday. instead you were advised to order from boon cafe and they’d bring it, that took 90mins. it was so bad all the people who ordered at the pool, me included were comped. Two women stormed out of the pool area after waiting for 90mins only to have food they said was inedible. Hot tub was filthy. Two guests at the adult pool had their own speakers blasting out their own music along with the music being played by the hotel. it was awful. when I asked that one form of music be played they said they’d ask the guests with the speakers but couldn’t promise Nothing extra in your room for Easter Sunday (chocolate etc), no bottle of wine upon arrival, no welcome drink…. for $1.5k a night I’d expect a lot better
view from hilltop pool was beautiful, spacious and comfortable room, planting throughout the property and it’s grounds was gorgeous, SPF available at the pool, comfortable sun loungers
Stayed in April 2023
Reviewed: March 30, 2023
Debra
United States of American/a
We love the cottages and location. great views of wine country.
Stayed in March 2023
Reviewed: September 20, 2022
Di
United States of Americabelow expectations
the concept
Stayed in September 2022
Reviewed: August 27, 2022
Lior
United States of AmericaVery disappointing stay at Carneros. We had previously stayed here in 2019 and had a great time. Arrived at 11am and dropped off our bags, requested that the bags be placed in our room. We came back after wine tasting and got our room keys, bags were not in the room. Called the front desk, bell desk and concierge, nobody picked up. Had to drive back to lobby to get our bags myself. Room was dirty, cobwebs and dead spider. Shower door covered in mildew. When you spend $2200 a night you expect higher standards. Very sad to see such a beautiful property have such poor service and standards.
The location is great and the property itself is very regal. We were there on a day that they had a wedding and severely understaffed and under prepared.
Stayed in August 2022
Reviewed: January 1, 2022
Leanore
United States of Americavery hard to find somewhere to eat, very limited places open. very disappointing experience. front desk staff were less than helpful. all in all not worth the money.
Stayed in December 2021
Reviewed: December 27, 2021
Lung
United States of AmericaMaster bedroom only with one single sofa. Both living and master bedroom’s spaces are very limited. Furnitures, towels and fixtures of both rooms are very wear and tear. Only provided few packages of instant coffee. Everything in the mini-refrigerator is charged other than the drinking water. I paid$6.47 for a 330ml bottle of Perrier water, which taken by accident.
good location. nice scenery. peace and quiet
Stayed in December 2021
Reviewed: July 18, 2023
Lauren
United States of AmericaThere are no comments available for this review
Stayed in July 2023
Reviewed: June 28, 2024
Angela
United States of AmericaThere are no comments available for this review
Stayed in June 2024
Reviewed: June 16, 2024
Wade
New ZealandThere are no comments available for this review
Stayed in June 2024
Reviewed: September 27, 2023
Amalia
United States of AmericaThere are no comments available for this review
Stayed in July 2023
Reviewed: June 26, 2023
Brooke
United States of AmericaThere are no comments available for this review
Stayed in June 2023
Reviewed: January 3, 2023
Sandy
United States of AmericaThere are no comments available for this review
Stayed in January 2023
Reviewed: June 24, 2022
Lara
United States of AmericaThere are no comments available for this review
Stayed in June 2022
Showing 1 - 19
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