120 Kaiulani Avenue, Waikiki, Honolulu, HI 96815, United States
#64 of 323 hotels in Honolulu
Guests' ChoiceBased on 987 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
9.3
Facilities
8.1
Staff
8.9
Value for money
7.8
Free WiFi
10.0
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End of dialog contentReviewed: 24 September 2024
Olivia
CanadaEverything was good.
Yes it was perfect location! Just wished the beds were queen size.
Stayed in August 2024
Reviewed: 20 September 2024
Kirstynn
United KingdomHonestly I can’t think of anything. Parts of it felt a little dated, but we liked the charm it added. I can’t really fault this hotel at all.
We loved how spacious the room was, the balcony had a lovely view, with the ocean peaking through. The rooms were cleaned thoroughly daily with fresh water provided, and the aircon was great - made for perfect sleeping!
Stayed in September 2024
Reviewed: 20 September 2024
Daryl
AustraliaBalcony room overlooking the pool was comfortable. Excellent location close to the beach and all attractions
Stayed in September 2024
Reviewed: 18 September 2024
Aaron
AustraliaProbably nothing, all was chilled and realaxed
Location was amazing .. Rooms had an awesome view.
Stayed in September 2024
Reviewed: 13 September 2024
Marine
United StatesThe only thing I could mention is it’s an old hotel and all facilities in the room are old.
So clode to the beach, shops and cafes its location is perfect. The staff is very sweet and helpful. The bar has a decent menu and good quality food.
Stayed in September 2024
Reviewed: 13 September 2024
Eev*
United StatesParking System. It so happen that my request for parking was not for our duration of stay at the property. It was on a daily basis due to our car rental was on a daily basis too decision. The card key is being updated based on our parking request. There was one staff said that she updated our card key but the following day upon exiting the garage, our card key was not working. That day we had a plan for a very early hike but was held. Good that there was a parking staff that was on duty.
Location and one particular Front Desk Staff Kaori was so friendly and helpful. She knows the meaning of Client First and Client Service!
Stayed in September 2024
Reviewed: 13 September 2024
Charmian
AustraliaNothing.
Particularly loved their activities program and the Aloha spirit of the Hotel. It really cared to explain the history and culture of Hawaii. All the staff were friendly and genuine, especially the lady who does the Sunrise ceremony and the story tellers. The guys around the pool, Jeff at the desk, and the cleaners were all so helpful it really made us feel welcome. Being a part of the Moana was great giving more options and we loved the dance music by David Swanson at night just inside the foyer for a bit of holiday fun. Both hotels are relaxing and in the best position on the beach. The rooms are modern and comfortable. Dont worry about the lifts, pretty minor, and everyone friendly having a chat. A great hotel, stayed level 17 facing Diamond Head, and view fantastic, refurbishment great!
Stayed in September 2024
Reviewed: 12 September 2024
Diane
AustraliaUnfortunately we were there for the 3 day staff strike, which left us collecting our own towels and other amenities, also removing our own rubbish downstairs. which was a bit off putting. and also it was the Bank holiday weekend did not help with hotel crowds another concern was the lifts in the hotel. we were in the tower of 29 floors and the life service was appalling, always waiting and always fully crowded. I would stay at the hotel again, but not in the tower.
Location perfect, room good, the view was amazing, on 18th floor.
Stayed in September 2024
Reviewed: 7 September 2024
Sandra
United StatesNo microwave, didn’t like that you had to reserve chairs by the pool and pay for them—-this should be complimentary for hotel guests
Location, use of towels, view from my balcony, complimentary water, clean
Stayed in September 2024
Reviewed: 7 September 2024
Simone
AustraliaThe rude and abrasive receptionist we encountered after a 10 hour flight and just the walls are paper thin and can hear everything from neighbouring rooms.
I enjoyed the property was close to everything particularly the restaurants, ABC stores and Waikiki beach just across the road.
Stayed in September 2024
Reviewed: 7 September 2024
Huai
United StatesTHE ROOM BED SHEETS ARE NOT CLEAN, WITH SOME DIRT SPOT ON THEM.
THE LOCATION VERY GREAT! ACROSS THE STREET IS THE WAIKIKI BEACH, VERY PRETTY.
Stayed in September 2024
Reviewed: 5 September 2024
Danene
United StatesThe third day the most of the hotel staff went on strike. No turn down service, restaurant or bar service again until our last day. We had to get our own towels in the lobby, amenities (soap, lotion, etc.) The elevators don’t operate efficiently; waiting to go up and down.
The location was perfect. Beach just across the street, lots of food options nearby and shopping.
Stayed in September 2024
Reviewed: 2 September 2024
Neale
Australiachild free pool
great central location, well-kept rooms and friendly staff
Stayed in August 2024
Reviewed: 19 August 2024
Rajesh
New ZealandSuggest, have a buffet breakfast bar instead of fixed menu for breakfast .
The hotel is location is great, right in the centre of waikiki, close to shops, restaurants and the beach is just 3mins walk, our room was nice , the veiw from our room balcony of the ocean and Waikiki beach was amazing !!
Stayed in August 2024
Reviewed: 16 August 2024
Susan
AustraliaSlow elevators and again one not working. My door was hard to lock on exiting
Location Casual food at splash bar
Stayed in August 2024
Reviewed: 14 August 2024
Sean
New Zealandnoise from the air con on the roof of the international shopping centre next door a little persistent during the day queues for the lifts at time but seemed to be a work in progress
the location is excellent and facilities were clean and maintained and all the staff very helpful and friendly
Stayed in August 2024
Reviewed: 13 August 2024
Kelly
AustraliaA rude concierge lady and no separate pool for children
Stayed in August 2024
Reviewed: 9 August 2024
Chris
United StatesHours of operation could last a little longer for the night person
Did not eat breakfast did not see a place. We ate lunch at the one place. It was good a little expensive but good.
Stayed in August 2024
Reviewed: 8 August 2024
Kristy
United StatesThe parking was quite hard since it seemed that the hotel must have been very busy so parking was a premium.
The location was right across the street from the beach which made it perfect since we were there for a canoe race.
Stayed in July 2024
Reviewed: 7 August 2024
Archie
United StatesOver priced. Got no value for " resort fee", just the usual services of any hotel.
Room service was great the first 3 days but slacking the rest of the week. Pool kept clean.
Stayed in August 2024
Reviewed: 7 August 2024
Edward
United StatesParking is expensive and not guarantee.
Had everything I wanted either in the hotel or close by!
Stayed in August 2024
Reviewed: 4 August 2024
Jennifer
CanadaLocation
Stayed in July 2024
Reviewed: 4 August 2024
Chris
AustraliaNothing
Beds were comfy Located sooo close to the beach and all shopping.
Stayed in August 2024
Reviewed: 31 July 2024
Manuel
United StatesThe Parking at night
Excellent
Stayed in July 2024
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