The gentlemen who checked me in didn't tell me, even though I asked about the total being charged on my card, that there was a 75.00 holding fee, which was fine, but I specifically asked if the total being charged was a certain amount & he said yes then I got charged the 75 plus a 2.49 fee for something or other. Also an employee dellivering food to a room near mine opened our door & walked in without even knocking.

The view was absolutely amazing, wish it hadn't been so cloudy.The restaurants in the lobby were nice, my daughter was very happy about the Starbucks. I didn't use the pool, but did go check it out, it was a good size.

Stayed in September 2024

We were not expecting to pay extra to park a car in the garage. We were already paying quite a bit for one night, and this was not a planned for expense.

The beds were very comfortable!

Stayed in September 2024

room was not very big

view, location, friendly staff

Stayed in September 2024

Its old

Stayed in August 2024

We stay one night on 3rd August 2024, now one month later, we are still waiting for the refund of our $75 deposit. I sent messages to the hotel, but got an out of office reply, saying that "Emily wouldn't be back until 3rd Sept (tomorrow)". I also contacted Booking.com about it, no reply from there at all. Someone from Booking.com approving this review please help! (this is my last resort as I won't have put it here if it has been resolved)

The hotel has good facilities, including a swimming pool and gym. We chose and were given a high floor and quiet room. The room was spacious and clean, the two double beds were big and comfortable. Nice view outside the window. Reception staffs were friendly and helpful.

Stayed in August 2024

Reservation was for a room with 2 queen beds....got there to be given one king bed. Luckily my son is young enough we could all 3 sleep in a king bed. They did give a roll away bed but it would not have fit anywhere in the room

The location was great to walk to the Transit to get anywhere we wanted to go. Staff was friendly, clean room, and we really had no issues. Only complaint was from the Art Bar restaurant. Took 45 mins for breakfast food to arrive. First it was waiting on bacon, then it was the fact they made choc chip pancakes instead of regular. When food came, my sons pancakes were so hard you couldn't cut them. The kids pancakes were clearly frozen pancakes compared to how fluffy and delish mine were. There was also no bacon. Waitress quickly corrected the issue with fresh pancakes and bacon. The person plating the food shouldn't never plated those pancakes. Very pleased how the error was corrected so chalk that up to a slight miss in the kitchen. Other than that, great hotel. I would stay there again.

Stayed in August 2024

Tea and coffee making facilities in the room

Stayed in August 2024

The rug on the floor looked dated, and our room was right in front of the AC Units, quite noisy.

Quite nice area nearby Museum and not far from public transportation. Spacious and comfortable room

Stayed in August 2024

Pool slightly outdated, financial hiccup at reception but courteous handling.

Location was lovely, on the river and short drive to MIT/Harvard

Stayed in August 2024

The swimming pool was dirty.

Stayed in August 2024

View was great and the room was excellent

Stayed in July 2024

It was good. We had a good time as a family. We took advantage of the swimming pool and the hotel is well placed to get to the metro and visit Boston. The hotel is a little old, but of good quality.

Stayed in July 2024

The restaurant downstairs was not family friendly. Inappropriate music and staff cursing was not appreciated. Also, there was a $42 PER DAY parking fee for their own garage, and a $22 fee PER DAY for a "destination fee." This was an additional $64 daily we were not expecting.

We had a beautiful view of the river. The hotel was located in a nice part of town.

Stayed in July 2024

They charged my credit card a wrong amount that has been pending/blocking my balance for 5 days now. It’s annoying — I have been calling them for days but nothing so far.

Rooms are new. Beds and bathroom are good.

Stayed in July 2024

There was a bunch of ants in our room on the TV stand.

The pool was fun for the kids and parking was convenient.

Stayed in July 2024

Great location friendly staff

Stayed in July 2024

The hotel is dated. The pool has brown color that is off-putting. There is staining in the tub from the toiletries.

The hotel was clean and in a good location.

Stayed in July 2024

Paying full price for parking although I'm a guest at the hotel. Finding nail clipping on the floor.

The spacious room, the location, the staff, the swimming pool

Stayed in July 2024

No extra pillows, asked for an additional blanket- it never came, keys for going in and out of parking did not work, had to park across the street in overflow- but had to pay full price for parking

Location- amazing. Starbucks- good. Room- not bad

Stayed in July 2024

The pool was not clean. The bottom was dirty therefore we did not use the facility. Kids were screaming, floats were allowed in the pool , splashing no respect for anyone wanting to chill and relax.

Room was perfect with a beautiful view of the Boston Skyline and riv

Stayed in July 2024

We booked this particular hotel because the pool looked outdoor yet covered in case of rain or wind. Well the pool definitely needs updating since both of my kids injured themselves on the ground. My daughter had a bad cut on her toe and was bleeding, my other kid fell and hurt her ankle because the ground surrounding the pool is not level and you could see the gaps between the high/low tile.

Very well located and easy to get to. Walking distance to science museum and duck tours, and plenty of coffee shops. Staff is EXCELLENT from front desk to room service. The river views room we got is phenomenal.

Stayed in July 2024

Staff at breakfast could have been nicer, more attentive.

Location is great. Front desk staff and housekeeping were very nice.

Stayed in June 2024

The pool floor was very dirty, the pool chairs outside the pool area were covered and not set up

I loved the views, the pool room, the bar

Stayed in June 2024

nothing

comfortable beds, spacious bathroom, exercise room and pool were great, staff was friendly and professional. check in and out was seamless

Stayed in June 2024