401 Hemlock Street, Gatlinburg, TN 37738, United States
#368 of 587 hotels in Gatlinburg
Guests' ChoiceBased on 1806 hotel reviews
7.2Cleanliness
7.5
Comfort
7.5
Location
8.2
Facilities
7.2
Staff
7.7
Value for money
7.4
Free WiFi
7.9
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End of dialog contentReviewed: 2 May 2024
Paul
United StatesThe facility is a bit worn at the edges and could use some remodeling. The breakfast facility feels like an afterthought. It should be expanded and opened to the outdoors.
The location was nice. Attractions downtown were within easy walking distance for 2 active seniors.
Stayed in April 2024
Reviewed: 2 May 2024
Lisa
United StatesRoom could use a up to date
The location was great
Stayed in May 2024
Reviewed: 29 April 2024
Alicia
United StatesVery loud at night
Location
Stayed in April 2024
Reviewed: 28 April 2024
Barry
United StatesThe old girl is in need of a makeover. If I remember correctly the last time she had an update was in the mid 2008 to 2010. The room was clean but dated.
Good price. Easy in and out. Nice friendly staff. Been staying here for years and is a good value and clean
Stayed in April 2024
Reviewed: 28 April 2024
Patricia
United StatesCould use some updating paint , broken things
I appreciate the room was clean , location was good , could use some updating , but over all good time, we had the king suite it was nice
Stayed in April 2024
Reviewed: 25 April 2024
Evertje
United StatesThat the rooms were not very clean, although, people pay $20 per night, if they have pets, for supposedly extra cleaning that they do. S
Location
Stayed in April 2024
Reviewed: 25 April 2024
David
United StatesWas good clean
Stayed in April 2024
Reviewed: 25 April 2024
Melissa
United StatesBeds were hard as a rock, bathroom was small, needs updating and breakfast was mediocre.
Close to everything downtown, rooms were huge with plenty of room.
Stayed in April 2024
Reviewed: 25 April 2024
Scott
United Statesbut a little sketchy at night.
Convenient location,
Stayed in April 2024
Reviewed: 21 April 2024
Elise
United StatesThe only complaint was that the TV only had like 10 channels, half of which were the news or children’s TV. However, for the price & that being the only downside, i could look past it!
Very clean & comfy! Breakfast had so many options & was delicious + it lasted longer than other places i’ve been. Because i was staying only one night, they upgraded my room with no extra charge! We will be staying here again!
Stayed in April 2024
Reviewed: 15 April 2024
Saw
United StatesYou can hear people talking from outside.
Breakfast is good and location is great too.Reasonable prices for the room.
Stayed in April 2024
Reviewed: 14 April 2024
Troy
United StatesMore handicapped parking.
Breakfast, Beds and bedding
Stayed in April 2024
Reviewed: 13 April 2024
Deanna
United StatesThe staff checking was less than pleasant. Made me feel like I was asking dumb questions.
The room was good and view was better
Stayed in April 2024
Reviewed: 8 April 2024
Andrea
United StatesBeds are awful squeeks loudly every twitch.. elevator sticks often.. dog park needs to be poop scooped. Pet deposit was not refunded? She did not damage anything
Right down town. pet friendly.
Stayed in March 2024
Reviewed: 6 April 2024
Jeffrey
United StatesIt is very outdated. The breakfast was OK at best. The parking areas are a bit small. The pet area was not well maintained and was mostly on a sloped hill. The beds were very uncomfortable.
It was close to the shopping area in Gatlinburg and it was pet friendly.
Stayed in April 2024
Reviewed: 6 April 2024
Edward
United StatesThe first room I was shown was in good shape with the toilet did not flush, and I was asked to go to a different floor into a different room, which was not too nice Things were old and needed reworking
It looked good from the street
Stayed in April 2024
Reviewed: 2 April 2024
Kasie
United StatesHad no idea there was a $20 per pet fee until check in. I looked back at my booking email and it did not state this fee anywhere. There were smears and splatter on the back of the bathroom door. No water pressure. The grass in the dog area needed cut. There were no bags to pick up dog poo so there was dog poo all over the pet area. The lobby smelled horrible like smoke.
It was pet friendly. Free breakfast and not a terribly far walk to downtown l. The bed was comfortable. Seemed like a safe area I didn't feel scared to walk to my car at night.
Stayed in March 2024
Reviewed: 1 April 2024
Yinghong
United StatesFacilities seem older. The building and room are due for a remodeling with new equipment and bathroom. Vicinity could've been cleaner. Trashes and debris are seen around the borders of the properties. Bed could've been cleaner. I saw a bedbug at one morning. It could possibly from the extra blanket I requested, which did not look as good.
Room size and hotel location are the two biggest reason I chose this hotel. The size is the largest among hotels I searched in that area. We have family of three plus a big dog. A large room is preferred. The hotel is at a best location to us. It is at the edge of the downtown Gatlinburg. It's convenient to walk to downtown. However it's quiet and does not have the heavy crowd around the building.
Stayed in March 2024
Reviewed: 31 March 2024
Denise
United StatesWe had our dog with us. We were up on the third floor. The pet bathroom spot was very far away, and all it was was one small area of grass. Otherwise, there was nowhere for her to go. Also, the description of our room said we had a fireplace. There was no fireplace.
The location was fantastic. We could walk to everything and avoid finding parking and dealing with traffic. The place was clean, but outdated and dingy.
Stayed in March 2024
Reviewed: 28 March 2024
Amitabha
United StatesBeds could be a little more comfortable.
Views, location, breakfast.
Stayed in March 2024
Reviewed: 19 March 2024
Charles
United StatesNo decaf coffee in kitchen
Stayed in March 2024
Reviewed: 14 March 2024
Rahul
United StatesWe asked for house keeping to clean the room after our first day of stay. We requested the front desk for this but our room didn’t get cleaned. We also did not get clean towels the next day.
Value for money
Stayed in March 2024
Reviewed: 12 March 2024
John
United StatesOld, not neat.
Breakfast
Stayed in March 2024
Reviewed: 9 March 2024
Gina
United StatesThe only negatives was that the breakfast was really lacking, no healthy options, no fruit and the eggs were most likely powdered. Also, the outside railings around the hotel really needed a good paint job and the pool was not very clean.
The hotel was in a great location as you could walk right into town and not have to pay $20 to park in downtown. It was very clean and quiet and the room was nice and large.
Stayed in March 2024
Reviewed: 5 March 2024
Angela
United StatesJimmy at front desk wasn’t friendly, phone in room didn’t work, elevator went down temporarily and we had handicap person
Stayed in March 2024
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