132 East McCullough Drive, University Place, Charlotte, NC 28262, United States
#172 of 181 hotels in Charlotte
Guests' ChoiceBased on 439 hotel reviews
4.5Cleanliness
5.3
Comfort
5.3
Location
6.1
Facilities
5.0
Staff
6.5
Value for money
5.3
Free WiFi
5.1
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End of dialog contentReviewed: 9 September 2024
Rosalinda
United StatesNothing, the location seemed real sketchy, there was homeless looking people around, the door to my room was broken, there were roach eggs on the desk. there was trash still in the trashbins from guest prior. the bed sheets were stained.
nothing
Stayed in September 2024
Reviewed: 7 August 2024
Glinski
United StatesCleanliness.
It was available
Stayed in July 2024
Reviewed: 24 July 2024
Dimetrius
United StatesShower head missing off shower and house keeper left my door unlocked
Nice rooms
Stayed in July 2024
Reviewed: 10 July 2024
Vincent
United StatesThat I been using booking. Com and the prices be outrages
Nothing
Stayed in July 2024
Reviewed: 5 July 2024
Vincent
United StatesBecause I been booking rooms through booking and it seem like I don’t get discounts for booking these rooms it a rewards thing to lessen the price
Stayed in July 2024
Reviewed: 20 May 2024
D’narian
United StatesI had to change rooms twice before getting a decent room! My first room had pieces of the ceiling falling onto the bed and ash holes in the sheets. My second room had to be switched because everytime I came to my room, the door was wide open. Very unsafe
Stayed in May 2024
Reviewed: 16 May 2024
Jamise
United StatesWasn’t really clean litter surrounding the property. shower did not work beds are old. Smells like sewage on elevators
Location
Stayed in May 2024
Reviewed: 2 May 2024
Roberto
United StatesStrong smell of marijuana in the main lobby and entrance door. Was a bit bothersome.
Rooms were clean yet bathrooms could use some updating.
Stayed in April 2024
Reviewed: 11 April 2024
Gamble-bromell
United StatesOne of my bathrooms wasn't cleaned properly. My husband found dirty washcloths. The room had very little lighting because a few bulbs were out.
Stayed in April 2024
Reviewed: 26 March 2024
Franklin
United StatesI booked a non-smoking room and the whole room smelled like smoke from guest in the rooms next door. Had to get febreeze and other cleaning products to make the room smell good. Found a spider in my sheets when I got there. But it was only one. Breakfast was continental NO EGGS OR MEAT.
Like the staff. Like the location.
Stayed in March 2024
Reviewed: 30 January 2024
Brandon
United StatesThe hotel was definitely not the cleanest and very behind the times. Our bathroom door was like a farm styled door which was a struggle to open and close and there was a literal hole in the wall. I stayed in this hotel years ago and over time I’m assuming the quality has declined.
How close it is to surrounding shopping centers
Stayed in January 2024
Reviewed: 13 August 2023
Dalton
United StatesAdvertised breakfast. There was cereal and coffee in a room that had not been cleaned in quite some time. Toilet leaked. Shower was broken. Couldn’t maintain hot water. Crime. Had a car chase ending in the parking lot with guns drawn. Scary.
Location near PNC Pavillion
Stayed in August 2023
Reviewed: 8 August 2023
Stephen
United StatesRoom key card didn’t work upon arrival. Elevator was disgusting. People living at hotel panhandled and always asking if I had cigarettes.
Stayed in July 2023
Reviewed: 6 August 2023
Alberto
United StatesNeed more maintenance some of the lights didn't work
Stayed in August 2023
Reviewed: 6 August 2023
Thomas
United StatesPretty much everything but. They need to renovate and it smells weird inside I’m lobby and elevator
I had a place to sleep.
Stayed in July 2023
Reviewed: 28 July 2023
Colleen
United StatesThe rooms have become run down. missing pictures on walls, torn window seat cushions, no microwave or fridge, and things like the facet not working correctly-only goes to high and you have to turn it many times and carefully to get it turned off. Also the breakfast was always minimal but now there is no fruit at all, no protein in hard boiled eggs or waffle irons. Just some bread, small premade waffles, tiny muffins and a couple cereals. There wasn’t even tea bags or oatmeal so not sure why they still have hot water.
I have stayed here frequently for over the last 10 years. It is centrally located to shopping- specifically IKEA and easy highway access . I’ve always like the small compact comfortable clean rooms and bathroom. The staff has always been excellent too. Quiet location.
Stayed in July 2023
Reviewed: 26 July 2023
Mariah
United StatesSmelled heavily of cigarette smoke and was in dire need of cleaning and fixing it up. It was so hard to breathe in the main lobby and hallways.
Stayed in July 2023
Reviewed: 23 July 2023
Alicia
United StatesThe deadbolt did not work, the room was extremely small and very outdated.
Stayed in July 2023
Reviewed: 23 July 2023
Erin
United StatesBuilding was not very nice. As soon as you walk in you smelled weed. People hanging around the outside making people uncomfortable. Rooms were dirty and had patches all over the walls and ceilings. Our first room bathroom sink came out of the wall when we were washing our hands, smelled of mold and standing water. Was able to get put in a better room, but the one we were in was the only room with disability access and it was horrendous. Would not recommend, and will definitely not stay there again.
Staff was accommodating to an issue we had in our room. We were immediately moved to a different room which was nicer then the one we were originally in.
Stayed in July 2023
Reviewed: 13 July 2023
Kenneth
United StatesAccommodations, no office/computer room
The staff was ok, with their limited resources
Stayed in June 2023
Reviewed: 5 July 2023
Kelley
United StatesThe overall quality has gone downhill since COVID. Single employee was overwhelmed with incoming guests. Took 3 tries til we got an adequate room that matched my online reservation. Have stayed there several times in the past, but this was my last.
The location is great for concerts at PNC Arena - just an uber ride less than 3 miles away. The young male employee at front desk was nice (but could tell he was frazzled/overwhelmed).
Stayed in June 2023
Reviewed: 12 June 2023
Pamela
United StatesI have always stayed here over the last 6 years and this is the first time that I found the property to have a bad odor and there were many many ants in our room. I had already booked this hotel for September when I visit again and I am regretting it unless they can figure out how to get back to their higher standards.
location and cost
Stayed in June 2023
Reviewed: 2 June 2023
Gary
United StatesRoaches in room, water ran back over since an on to floor and the door to the room drug on floor, half of the light above the bed didn't work, Breakfast was not available as advertised.
Air conditioner
Stayed in May 2023
Reviewed: 1 June 2023
Stephanie
United StatesThe bathroom had a hole under the sink that had installation hang out of it. The outside of the building was not in good shape.
I was a little better then the last visit. The room was cleaner then the last visit.
Stayed in May 2023
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