3635 Express Drive North, Islandia, NY 11749, United States
#1 of 2 hotels in Islandia
Guests' ChoiceBased on 947 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.4
Facilities
7.9
Staff
8.5
Value for money
7.9
Free WiFi
8.8
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End of dialog contentReviewed: 27 September 2024
Timothy
United StatesThere was a greeter in the restaurant who was extremely rude to the hotel patrons. He was polite to us, but his behavior was unwarranted and quite extreme with others who were unaware of the restaurant's policy. The restaurant/ sports bar was an open concept that appeared to also be a sitting area. Explaining that people couldn't bring outside food or sit without ordering is justified. Yelling and throwing them out, is not.
The food and service were very good
Stayed in September 2024
Reviewed: 20 September 2024
James
United StatesRoom seemed dated.
It was an ok time for an ok price
Stayed in September 2024
Reviewed: 20 September 2024
Nancy
United StatesOnly problem was when we got to our room there was no chair We called the front desk and it was taken care of immediately The only other disappointment was the was no wabc
Love staying at Jake's Staff is friendly and helpful Rooms are nice
Stayed in September 2024
Reviewed: 19 September 2024
Christopher
United StatesThe staff
Nice clean rooms
Stayed in September 2024
Reviewed: 19 September 2024
Christopher
United StatesBeen there over a month and they don’t know me or my preferences.
Good deal nice rooms nice casino.
Stayed in August 2024
Reviewed: 14 September 2024
Christopher
United StatesBeen there 20 times since august 11 checked in and out probably 15 times staff has no idea who I am or room preferences.
Clean rooms nice casino
Stayed in September 2024
Reviewed: 13 September 2024
Christopher
United StatesBeen there almost everyday for a month staying at hotel and they have no idea who I am or treat me nice.
Nice clean rooms nice casino
Stayed in September 2024
Reviewed: 10 September 2024
Star
United StatesThere was no microwave in the room, the constant search for parking, the lack of breakfast choices
I liked the bed and the location
Stayed in September 2024
Reviewed: 10 September 2024
Robert
United StatesLimited parking
valet parking
Stayed in August 2024
Reviewed: 28 August 2024
Dinora
United StatesThe ac was too loud it wouldn’t let us sleep, too much noise
Cleaned room
Stayed in August 2024
Reviewed: 20 August 2024
Patrick
United StatesWhat breakfast???
Stayed in August 2024
Reviewed: 19 August 2024
John
United StatesRestaurant and bar was sub par
Clean location
Stayed in August 2024
Reviewed: 18 August 2024
Andrews
United StatesThe parking
The environment
Stayed in August 2024
Reviewed: 17 August 2024
Bobby
United StatesAll Good
Location convenient to our destinations. 1st time visitng, uniquie combination casino / hotel0
Stayed in July 2024
Reviewed: 11 August 2024
Christopher
United StatesWhen I spent my winnings thinking I’d win more. Parking lot sucks
Good value
Stayed in August 2024
Reviewed: 29 July 2024
Dennis
United StatesElevators need upgrade
A little worn. Bistro was good.
Stayed in July 2024
Reviewed: 22 July 2024
Victor
United StatesFor a casino, your dinner specials leave a lot to be desired. My wife and I had the cod special a couple of nights ago. The cod was dry, the creamed spinach portion was maybe a couple of tablespoons, and the potato serving was a couple of ounces. A full potato usually is served…. Even in a diner. Also, we tried three times to talk to your Food and Beverage Manager to no avail. He or she had our room number, cell phone number, and email. We waited for any sign of customer complaint FOLLOW UP. We won’t be raving about this occurrence any time soon.
Good for the price.
Stayed in July 2024
Reviewed: 21 July 2024
Danielle
United StatesParking stinks. Dated Decor. Loud. My window overlooked casino floor but curtains didn’t close. Only sheer ones did.
The location was convenient on LIE. Casino brings sketchy people. Rooms need updating. Restaurant doesn’t open for breakfast
Stayed in July 2024
Reviewed: 18 July 2024
Joseph
United StatesI just wish this property would have live table games craps, poker etc
I played here all the time just never experienced the hotel
Stayed in July 2024
Reviewed: 18 July 2024
Nichols
United StatesDue to it being a casino, having our IDs and faces scannned at the door was a bit off putting but understandable.
Fair rate on a good location relative to Stony Brook where we attended a wedding. Rooms were clean and hostess gave us a top floor room which was nice to be away from slot machine sounds. Valet was kind and included in stay.
Stayed in July 2024
Reviewed: 18 July 2024
Donna
United StatesNeeds microwaves in room
Nice staff
Stayed in July 2024
Reviewed: 9 July 2024
Sherry
United StatesYou just don't have a microwave
I like Jake's I come to three times a year and I always say that I'm just missing the microwave I wish you guys had microwave
Stayed in July 2024
Reviewed: 7 July 2024
Donna
United StatesNo microwave
Stayed in July 2024
Reviewed: 29 June 2024
Mompoint
United StatesStaff customer service was not the best
The bed was comfortable
Stayed in June 2024
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