1 South Capitol Avenue, Indianapolis, IN 46204, United States
#40 of 149 hotels in Indianapolis
Guests' ChoiceBased on 604 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
8.9
Value for money
7.7
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 September 2024
Becky
United StatesWe’re old school and service just isn’t what it use to be for the $$
Conveniently located downtown.
Stayed in September 2024
Reviewed: 9 September 2024
Josh
United StatesRoom could been cooler
Everything was clean and comfortable
Stayed in September 2024
Reviewed: 18 August 2024
Juan
United StatesParking was super expensive. The price listed on booking was almost half what they were charging
It was clean
Stayed in August 2024
Reviewed: 13 August 2024
Shannon
United StatesI had 2 back to back stays and Billing was confusing for the charge and refund of the incidental charge. I was taken aback by a homeless man who entered and asked for money while I was waiting at the sofas near the elevator.
The comfort of the bed and linens and the bar/refrigerator area
Stayed in July 2024
Reviewed: 29 July 2024
Martin
United StatesNothing
Honeymoon
Stayed in July 2024
Reviewed: 26 July 2024
Ann
United StatesThe quality of food sent up for room service. I ordered nachos and they were cold, chewy and poorly prepared. Overpriced for the quality.
Stayed in July 2024
Reviewed: 23 July 2024
Suzanne
United StatesBar food was decent, staff seemed happy to be there. The weekend service and food quality seemed worse than mid week
Due to the Conference week the breakfast buffet was offered instead of individual items. The level of food items were not what a four/ five star hotel would offer for the price charged/person.
Stayed in July 2024
Reviewed: 14 July 2024
John
United StatesLocation
Stayed in July 2024
Reviewed: 4 July 2024
Christy
United StatesIt wasn’t fully cleaned as there was fruit loops all over the floor from the previous people that stayed. Also, because everyone was there for the concert, the elevators went extremely slow and it took forever to get back and forth. Even not during concert time. Plus parking was expensive.
It was close to Lucas Oil stadium, a bunch of restaurants and shops and had an indoor pool.
Stayed in April 2024
Reviewed: 24 June 2024
Dylan
United StatesNoisy
Convenient location to a lot of things in the area
Stayed in June 2024
Reviewed: 14 June 2024
James
United StatesLocation
Stayed in May 2024
Reviewed: 7 June 2024
Benita
United StatesParking. Was forced to valet due to the inconvenience and feeling unsafe I. The self-park facility. While the valet experience was outstanding, (valet went above and beyond), I was not prepared for valet.
Comfort and cleanliness; friendly valet.
Stayed in May 2024
Reviewed: 28 May 2024
Anayansie
United StatesThe property could use an update
The staff was excellent from the moment we arrived until we left everyone was amazing!! Thank you!!
Stayed in May 2024
Reviewed: 15 May 2024
Coby
United StatesThe shower needed scrubbed. There was mold in the grout.
The hotel was very clean and the staff were very friendly. I was upgraded to a wonderful room. My wife and I loved the view of the capitol building.
Stayed in May 2024
Reviewed: 15 May 2024
Matias
United Statesthe lobby staff was very friendly, I don't remember the girl's name but she helped me with my reservation and made everything great!
Stayed in May 2024
Reviewed: 14 May 2024
Lorenzo
United StatesPaying for hotel parking not please at all 85.00. Ridiculously expensive!!
Location
Stayed in May 2024
Reviewed: 6 May 2024
Jamie
United StatesEverything was closed before midnight for food etc.
Proximity to downtown events
Stayed in May 2024
Reviewed: 17 April 2024
Haley
United StatesNo jacuzzi in pool room
The elevators and lobby. The view from the room. The convenience Of being right downtown.
Stayed in April 2024
Reviewed: 15 April 2024
Yzvetta
United Statesno microwave, no wall art, chairs and desk table dated. Table not clean
Expected more of a plush room, decor, microwave
Stayed in April 2024
Reviewed: 14 April 2024
Deborah
United StatesIt was a classic Hyatt with the large lobby layout and glass elevators. The revolving restaurant was atop of the hotel with several other eateries and bars located around the hotel floors.
Downtown Hotel was accessible to all stores and businesses. I visited for the Solar Eclipse. There were several downtown parks within walking distance. It was a very good hotel with excellent amenities.
Stayed in April 2024
Reviewed: 10 April 2024
Rhonda
United StatesWasn’t able to park in the parking garage with a truck. The height is too low. Had to park around the corner and across the road.
Very nice and clean
Stayed in April 2024
Reviewed: 9 April 2024
Lisa
United StatesThe bedding was uncomfortable. Flat pillows and crunchy comforter
Great location
Stayed in April 2024
Reviewed: 6 April 2024
Sarah
United StatesParking fees for hotel guests
Walking distance to major attractions. Staff were very helpful and friendly. Rooms were clean and beds were comfortable.
Stayed in April 2024
Reviewed: 1 April 2024
Suzanne
New ZealandN/A
Location is central.
Stayed in March 2024
Filzbach, Switzerland
Luang Prabang, Laos
Tirolo, Italy
Leeds, UK
Mürren, Switzerland
Jeseník, Czech Republic
Solina, Poland
Howick, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content